Caravan and Motorhome Club’s Contact Centre named a finalist in 10 categories at the UK National Contact Centre Awards 2026
08/04/2026
The Caravan and Motorhome Club’s Contact Centre has been named a finalist in an impressive 10 categories at the UK National Contact Centre Awards 2026, recognising excellence across customer service, leadership and operational performance.
The UK National Contact Centre Awards are the longest‑running awards in the UK contact centre industry, celebrating best practice and innovation across organisations of all sizes. This year’s finalists reflect a wide range of leading UK contact centres. Winners will be announced following the final judging at Old Billingsgate in Central London on Monday, 22 June 2026.
The Club’s recognition as a finalist in 10 categories is a significant achievement reflecting its Contact Centre team’s continued commitment to delivering high‑quality service and support to the Club’s members and customers, while maintaining strong operational standards in a fast‑paced environment.
The Club has been named a finalist in the following categories:
Individual categories:
- Significant Contributor in a Small Contact Centre - Robyn Millward
- Service Team Manager of the Year in a Small Contact Centre - Cara Spall
- Contact Centre Manager of the Year in a Small Contact Centre - Natalie Owen
- Contact Centre Leader of the Year - Philip Hardy
Team categories:
- Specialist Team of the Year – Small Team - Membership Services Support Team
- Customer Resolution Team of the Year
Organisation categories:
- Best Apprenticeship Programme
- Best AI for Colleagues
- Best Quality Management Programme
- Best Contact Centre Culture in a Small Contact Centre
The Club’s Contact Centre employees are required to promote and sell a range of the Club’s services and products, handle member and non-member enquiries and resolve any queries to the required standards. All staff are trained thoroughly to provide excellent customer service at all times.
Philip Hardy, Head of Operations at the Caravan and Motorhome Club, said: “Being named a finalist in 10 categories at the UK National Contact Centre Awards is an outstanding achievement and a real testament to the dedication, professionalism and teamwork shown by everyone in our Contact Centre. Our colleagues work incredibly hard every day to support our members, and this recognition highlights the consistently high standards they deliver.”
For further details about the Club, how to join and make a booking, visit camc.com
ENDS
About the Caravan and Motorhome Club
With over 1 million members and 118 years of experience, the Caravan and Motorhome Club is the UK’s No 1 touring club - as rated on TrustPilot - and helps its members get more from the great outdoors, whether glamping or touring.
- Membership: £69 per year
- Access to 2,700+ campsites across the UK and Europe
- Escorted tours in Europe, North America, Australasia & Africa
- Expert travel advice and member offers
- Visit UK holiday deals & offers to see the range of offers
Find out more or join:
www.camc.com | 01342 318 813
More Ways to Stay: Experience Freedom
Want to try glamping?
Experience Freedom, from the Caravan and Motorhome Club, offers luxury stays in safari tents, glamping pods, yurts, motorhome hire, tent camping and more – across 10 beautiful UK locations. Open to both members and non-members, Experience Freedom combines comfort with the great outdoors. Operated by the Caravan and Motorhome Club, the brand benefits from decades of expertise in high-quality campsite management. Club members enjoy up to 20% off glamping stays for themselves and their guests.
Find out more or join:
www.experiencefreedom.co.uk | 01342 777533
Media Contacts:
Caravan and Motorhome Club - Nikki Nichol - nikki.nichol@camc.com | 07771 834443
Four Agency (Helen Coop, Manav Hartono, Maja Bull) - camc@four.agency