The Caravan Club wins big at regional UK Contact Centre Forum awards


The Caravan Club began working with IP Integration in 2013 in upgrading and maintaining its telephony infrastructure to ensure sustained and enhanced levels of customer service.

Commenting on the win, Peter Martin, Head of Operations, Membership Services at The Caravan Club, said, “This award is testament to the strength of relationship built between our two teams and how closely we worked together to overcome differing challenges in order to deliver exceptional service to Club members.”

The awards took place at the Radisson Blu Edwardian on Friday 22 May, and recognised outstanding achievements within the contact centre industry.

The Caravan Club offers their members over 200 Club sites and 2,500 privately owned places to stay, and provide all members with expert advice, overseas travel services, financial services and exclusive member offers and discounts. High standards of customer service to Club members are at the heart of all operations.

Contact information

Kelly Adams
Kate O’Brien
Katie Wright
Siren Communications
0207 759 1150

Nikki Nichol
External Communications and Sponsorship Manager
The Caravan Club
01342 336 797 / 07771 834443

Notes to editor

Champions of the great outdoors, The Caravan Club represents the interests of over one million caravanners, motorhomers and trailer tent owners across the UK.

Press team contacts

Contact our press team - they're happy to help with any media enquiries.

Nikki Nichol
External Comms & Sponsorship Manager

07771 834 443 - Please note, this number is for journalists/media enquiries only and they will not be able to assist with general member enquiries. For member enquiries, visit our Contact Us page.

For press information and imagery, please contact Zoe Poulton or Helen Coop at Four Travel:

0203 697 4200 

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