UK National Contact Centre Awards 2025

The Caravan and Motorhome Club was shortlisted in five categories in this year's 30th prestigious UK National Contact Centre Awards and scooped gold and overall winner in the Quality Manager of the Year category, won by the Club’s Oli Simpson.  The awards were announced in London earlier this week to recognise individual, team and company best practice amongst the UK's 6000+ Contact Centres.

The Quality Manager of the Year category recognises nominees who are responsible for ensuring that adequate controls and measures are in place to deliver a compliant, quality service to end customers. Nominees are managers who are passionate about delivering quality through frontline colleagues and work closely with the contact centre management team to create an environment where delivering a quality customer experience is paramount. They also demonstrate improvements that they have implemented or influenced in improving processes and measures in the last 12 months.

The Club’s Contact Centre Leadership team also won a Bronze award in the Leadership Team of the Year category.

The five categories the Club was shortlisted for were:

Quality Manager of the Year - Oli Simpson

Significant Contributor (CX) - Kate Parrin

Service Team Manager (small contact centre) - Robyn Millward

Best Apprenticeship Programme

Leadership Team of the Year

Caravan and Motorhome Club Contact Centre employees are required to promote and sell a range of the Club’s services and products, handle member and non-member enquiries and resolve any complaints to the required standards. All staff are trained thoroughly to provide excellent customer service at all times.

Harvey Alexander, Director of Marketing and Membership Services, at the Caravan and Motorhome Club, said, “Being shortlisted in five categories this year was an incredible achievement, and to win gold and bronze in two categories is a wonderful testament to all the hard work of our Contact Centre team.  I hope that each and every team member feels rightly proud of themselves for the work they do in providing exceptional customer service to our members and potential members.  Huge congratulations to the whole team and our thanks to the UK National Contact Centre Awards for recognising the team's work.”

For more information on the Caravan and Motorhome Club, please visit www.camc.com.

 

Notes to Editors  

About The Caravan and Motorhome Club

Championing and helping its members get more from the great outdoors, whether glamping or touring, the Caravan and Motorhome Club represents the interests of over 1.1 million caravan, motorhome, campervan and trailer tent owners across the UK. With over 118 years of knowledge and expertise, the Club has a wealth of experience and prides itself on offering great value and high-quality campsites for tourers and glampers.

Caravan and Motorhome Club membership is just £66 per year and provides members with access to over 2,700 quality campsites across the UK and Europe. As the UK’s No. 1 rated touring club* it makes sure members get the most from their membership, saving them money with great value offers whether touring or at home.

The Club also offers a range of escorted European tours which are protected by ABTA.  Plus escorted and independent tours in Australasia, North America and Southern Africa which are also fully protected, either by ABTA or ATOL when a flight is included. All members can take advantage of expert advice, overseas travel services, cover and insurance and exclusive member offers and discounts.

For further information about becoming a member of the Caravan and Motorhome Club, please visit www.camc.com or call 01342 318 813.

*As rated on Trustpilot

About Experience Freedom

Experience Freedom from the Caravan and Motorhome Club provides glamping accommodation in some of the most beautiful locations in the UK. Experience Freedom offers a choice of glamping accommodation, motorhome hire and tent camping, all of which are available to non-members.  Motorhome hire, including some discounted hire schemes can be found here https://www.experiencefreedom.co.uk/motorhome-hire/

Experience Freedom is operated by the Caravan and Motorhome Club, a membership organisation with a wealth of experience in operating high-quality campsites.

Caravan and Motorhome Club members can save up to 20% on glamping accommodation for themselves and their friends and family when staying at the campsite with them. It is automatically applied to the booking when the membership number is used. To book friends and family, simply call on 01342 777533 to make a booking with your Club membership card.

To find out more, visit www.experiencefreedom.co.uk

Media Contacts:

For more press information, please email Nikki Nichol at the Caravan and Motorhome Club on nikki.nichol@camc.com or by calling 07771 834443.