Fuel Card terms and conditions
PLEASE NOTE:
This offer is no longer available to new customers. Club members with an existing COCO+ fuel card can still use their card and receive a 3p/litre discount on standard diesel by using their current card. Please refer to the frequently askedquestions below for more information.
Terms and conditions
Member Benefits:
- Existing customers qualify for a free of charge fuel card (usually £1 per card per month).
- Existing customers qualify for a set 3p per litre discount off diesel fuel:
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- Discounted rate only applies on fuel purchased from participating forecourts as detailed in the Forecourt Finder (e- route) app and excludes all supermarkets;
- Discounted rate only applies on fuel purchased at the point of purchase. Discount cannot be applied retrospectively.
- This Member Benefit may expire at any time. There is no minimum period of time for which you may be able to use this Member Benefit.
- This ‘Member Benefit’ is made available by UK Fuels Ltd part of Radius Payment Solutions Ltd.
Frequently asked questions
Q: Where can I use my fuel card?
A: You can access thousands of participating forecourts across the country. Check out the dedicated map which shows all the current participating forecourts where the discount will be applied. You can also use the e-route website or app (remember to filter the search to ‘UK Fuels’ only). Please note that the fuel card can be used at all participating forecourts however the discount will not be applied at supermarket forecourts (including but not limited to Tesco, Sainsbury’s and Morrisons).
Q: Can I use my fuel card abroad (Europe)?
A: As it stands, you can only use the fuel card in the UK at participating forecourts.
Q: Can I make other purchases (i.e. food and drink) with my fuel card?
A: The fuel card can only be used for fuel purchases. If you wish to buy additional products or services please use an alternative payment method.
Q: What if my partner and I want to use separate bank details per card?
A: You will each need to complete an application form using your separate bank details.
Q: What is the saving?
A: You save 3p per litre on standard diesel at participating forecourts. Please note the discount does not apply to premium diesel and standard or premium unleaded. The discount does not apply at supermarket forecourts (including but not limited to Tesco, Sainsbury’s and Morrisons).
Q: My receipt reflects the pump price rather than the discounted rate?
A: You will be provided with a receipt from the forecourt showing the amount of fuel you have purchased as well as the pump price. Once UK Fuels receives this transaction from the forecourt they will update your Radius Velocity website portal or app displaying the discounted amount.
Q: How do I pay for my fuel?
A: At point of purchase, you will need to present your fuel card which the staff member will swipe and you will be asked to enter your pin. The staff member will also request mileage and car registration. Please note that the 3p per litre discount only applies to standard diesel (excluding supermarket forecourts). UK Fuels will send you a weekly digital invoice (usually every Wednesday) for fuel purchases made in the previous week (Monday – Sunday). Direct Debit payment is taken monthly (usually around the 10th of each month), combining all weekly invoices. If you do not use your card in any given week you will not receive a digital invoice for that week. Please ensure you keep your bank details up to date and have sufficient funds in your bank account to avoid failed payments. Failure to do so shall constitute “Late Payment”, please see UK Fuels Terms and Conditions for full details.
Q: I forgot to use my fuel card, can I claim back the discount?
A: The discounted rate only applies on fuel purchased with the fuel card at the point of purchase and cannot be applied retrospectively. If you use another card to pay for your fuel you cannot claim back the discount amount.
Q: I have forgotten the PIN number for my fuel card?
A: You can use the Radius Velocity website portal or app to ‘manage your cards’ and view your PIN.
Q: Why can’t I change my PIN number?
A: Each PIN number is unique to each individual card and cannot be amended to keep your account information safe.
Q: I have lost the fuel card / my fuel card has been stolen?
A: Login to your Radius Velocity website portal or app and cancel your card via the ‘manage your cards’ section. Click ‘Put Cards On Stop’, select the cards that need to be cancelled and click the green tick at the bottom of the page to action. Card stops actioned on Radius Velocity take effect on the card within 10 minutes, reducing the risk of fraudulent transactions taking place after a card has been cancelled.
Please ensure you keep your bank details up to date and have sufficient funds in your bank account to avoid failed payments. Failure to do so shall constitute “Late Payment”, please see UK Fuels Terms and Conditions for full details.
Q: How do I change / update my bank details?
A: Login to your Radius Velocity website portal or app and update your bank details via the ‘manage your cards’ section.
Q: Are there any fees?
A: There is no transaction fee, no processing fee and no minimum spend.
Q: How do I unsubscribe from fuel card?
A: Login to your Radius Velocity website portal or app and cancel all your cards via the ‘manage your cards’ section. Alternatively, you can email or call the UK Fuels Customer Service Team to action.
Q: Can I collect Nectar points when using the fuel card?
A: Yes, you can collect Nectar points when you purchase fuel at participating forecourts. Please note the 3p per litre discount on diesel does not apply at supermarket forecourts.
Q: Can I collect Tesco Clubcard points when using the fuel card?
A: Yes, you can collect Tesco Clubcard points when you purchase fuel at participating forecourts. Please note the 3p per litre discount on diesel does not apply at supermarket forecourts.
Q: Who are UK Fuels?
A: UK Fuels Limited was established in 1990 and for over 30 years, has been a leading solutions provider in the fuel industry. After three decades of natural growth and acquisitions, UK Fuels is now at the heart of a global fuel card company called Radius which has over a million card users worldwide. With over 80,000 customers across the UK and a site network of over 3,600 fuel forecourts nationwide.
Q: What is Radius Velocity?
A: Radius Velocity is an industry-leading online management system, giving you complete control over the management of your fuel cards. Free to access 24 hours a day, 7 days a week. Velocity can be used for simple day-to-day tasks, such as the ordering and cancelling of cards, or for viewing and downloading fuel invoices. You can access Radius Velocity via the website portal or app.
Q: What is e-route?
A: e-route is a digital map, showing every fuel station in the UK. You can find participating forecourts via the e-route website or app, please note you will need to filter to display ‘UK Fuels’ only. The 3p per litre discount only applies to diesel and excludes supermarket forecourts (including but not limited to Teso, Sainsbury’s and Morrisons).
UK Fuels Terms and Conditions and Privacy Policy
