Coronavirus (COVID-19) guidance

04/08/2020

Club statement following the UK Government announcement - update

Following government advice. We have opened most of our Club sites in England, Scotland and Wales. Find out more about which campsites are open for 2020.

We will, of course, ensure members are made aware of any changes or alterations to this position and we would ask you to regularly check the website for updates. Please call our contact centre only if you have an urgent enquiry. 

Please continue to visit the website for the latest updates. The Club wishes everyone happy touring in the future, until then, please stay alert, control the virus, save lives.

#WeAreAllInThisTogether

Training courses advice: last updated 04/08/20 at 11:00am

COVID Secure Policy - Club Training Courses

COVID SECURE COMMITMENT

Public Health England (PHE) recommends that the following general cold and flu precautions are taken to help prevent people from catching and spreading COVID-19:

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
  • put used tissues in the bin straight away
  • wash your hands with soap and water more often than usual, for 20 seconds, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so – use hand sanitiser gel if soap and water are not available.
  • try to avoid close contact with people who are unwell
  • clean and disinfect frequently touched objects and surfaces
  • do not touch your eyes, nose or mouth if your hands are not clean


2 METRE DISTANCE

In order to minimise and prevent the spread of COVID-19, close contact is to be kept to a bare minimum as much as is practically possible.

On entering/exiting buildings the hand gel/wash should be utilised.

On candidates arrival and throughout training trainers will politely remind candidates of the need to maintain minimum 2 metre distance.

Vigilance is required by all parties to maintain the 2 metre distance, therefore, trainers will be required to ensure that any planned breaks are discussed with any other trainers on site so that the breaks can be staggered to avoid overlapping use of the rest areas.

As per government guidelines the Club recommend when indoors in enclosed areas that face coverings be used.


CLEANING

Hand sanitizing stations will be at the entrance and must be used on entering.

Furniture and equipment will be cleaned by staff at the end of each day.


FOOD AND DRINK

We recommend that instructors and candidates bring their own food and drink to avoid using shared equipment.


TOILETS

Toilet use should be restricted to one person at a time to adhere to the social distancing rules. Social distancing also applies whilst queuing to use the toilet facilities.

After using any toilet area, wash your hands as per government guidance using antibacterial hand wash/gel.
Notices promoting hand hygiene and social distancing have been placed visibly in these areas.


OUTDOOR TRAINING AREA

According to government scientific advice there is a lower risk of covid-19 in outdoor areas however social distancing guidelines should still be maintained at all times during all training activities conducted on the training area.


UNCOUPLE/RECOUPLE EXERCISE

Prior to conducting the uncouple/recouple for the first time per candidate the areas on the trailer requiring contact should be cleaned with an antibacterial wipe or spray. Candidates will be encouraged to use gloves which either they have provided or the rubber disposable gloves provided.


REVERSE EXERCISE

Social distancing rules apply.


VEHICLES AND IN-VEHICLE TRAINING

Prior to the instructor being introduced to and entering the vehicle for training, candidates will need to ensure that they have wiped over the commonly used areas of the vehicle with anti-bacterial wipes/spray.
It is recommended that a window is kept open for ventilation.

As per the UK government’s Covid-19 recovery strategy, May 2020 CP239 due to the close proximity of trainer and candidate whilst in the vehicle the use of face coverings is highly recommended and encouraged, however, those wearing glasses should be made aware of the increased possibility of glasses fogging up. If this happens candidates should temporarily remove the face covering and adjust appropriately.

Both trainer and candidate should avoid/minimise being face to face in the vehicle where social distancing is impractical. The risk of infection is lower if you stay side-to-side.


REMAINING VIGILANT FOR SYMPTOMS OF COVID-19

For noninvasive purposes, the venue may use a noncontact infrared forehead thermometer.

To allow for reduced readings compared to an internal body temperature reading (38 is considered a fever) anybody that shows a temperature exceeding 37.5 degrees C will not be able to attend the training and will be advised to seek medical advice from NHS111 website.

Trainers have been advised on symptoms of coronavirus and are clear on any relevant processes in case they suspect someone of having the virus:

  • Fever – a temperature of 38 degrees or more is considered a fever
  • New, Continuous Cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • Anosmia - Loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Coronavirus (COVID-19) European travel guidance (last updated 08/07/20 at 01:00)

The UK Foreign and Commonwealth Office has announced that from 4th July certain countries will be exempt from their global advisory against non-essential travel. This list currently includes all of our European campsite destinations with the exception of Portugal.

In addition, the government has announced that from 10th July, travellers who have spent the preceding 14 days within this list of countries, will not be required to self-isolate on arrival into England. As of Friday 3 July, the devolved governments of Scotland, Wales and Northern Ireland have not yet announced if they will follow the same rules. 

This list of 'safe' countries is based on the current assessment of Covid-19 risks and is under constant review so we recommend members check the government website for the most up to date information both before and during your trips, www.gov.uk/guidance/travel-advice-novel-coronavirus

This is welcome news for those members who wish to travel to Europe but you should know that your experience will be slightly different than previous overseas holidays because of new measures to reduce the spread of Covid-19. For example, face coverings will be mandatory on ferries and recommended in situations where social distancing is not possible.

During recent months, Eurotunnel and the ferry companies have continued to operate sailings, albeit at a reduced level or for freight only. This has given them the opportunity to put extensive safety measures in place to ensure people can travel safely. They have all introduced enhanced cleaning measures, availability of hand sanitisers, staggered boarding and disembarkation and reduced capacity.

Our European campsites are open and operating within local government guidelines to keep guests and staff safe. Swimming pools, toilet blocks and other facilities are open but with limited numbers of guests permitted to ensure social distancing.    

We recognise that some members may not yet feel comfortable travelling to Europe so if you have a holiday booked with us, please contact us to discuss your options.

Our offices are closed so our Contact Centre team are all working at home but are here to support you as usual. Unfortunately, some of our ferry suppliers aren't in the same position and have closed their telephone lines so we can only communicate with them by email. This has had a big impact on our response times and we ask members to please be patient with us during this unprecedented situation.  

If you wish to amend your holiday we will be waiving Club amendment fees for all bookings regardless of European travel destination or travel date.

If you wish to cancel your holiday we will be waiving Club cancellation fees for all bookings regardless of travel date. Please note that while the Club is waiving our cancellation and amendment fees, there may still be charges from ferry companies/Eurotunnel and campsites that we will need to apply, we will do our best to work with suppliers to keep these to a minimum. 

Eurotunnel and ferry companies are encouraging amendments to travel later this year or issuing vouchers which can be used against future travel.  

We know that people are concerned about COVID-19 and we will continue to follow the travel advice issued by the UK Government through the Foreign and Commonwealth Office (FCO).

Please be assured the safety and wellbeing of our members, and staff is of paramount importance to the Club. We will regularly be updating these pages.


Find out more:

Coronavirus (COVID-19) Worldwide travel guidance (last updated 08/07/20 at 01:00)

We are continuing to monitor the impacts of Coronavirus around the world and the potential impacts on holidays later this year. We want to reassure you we’re carefully monitoring and evaluating the reports from governments around the world and we will continue to follow the travel advice issued by the UK Government through the Foreign and Commonwealth Office (FCO).

Please be assured the safety and wellbeing of our members, and staff, is of paramount importance to the Club.

UK Government Advice to British Nationals

The Foreign & Commonwealth Office (FCO) has announced the lifting of travel restrictions for Australia and New Zealand, although the advice against all non-essential international travel remains in place for our other destinations of the USA, Canada and Southern Africa. The full details of the Government announcement can be read at: https://www.gov.uk/guidance/coronavirus-covid-19-countries-and-territories-exempt-from-advice-against-all-but-essential-international-travel

However the Governments of each of our destinations also have travel restrictions in place, limiting our ability to offer holidays at the moment. We are continuously monitoring the situation in each country and we are also working closely with our suppliers & key partners internationally to understand the measures they are implementing to increase the safety of customers once holiday travel to our Worldwide destinations is able to resume.


Find out more:

You can check the latest travel and health advice for your destination on the UK Government website https://www.gov.uk/foreign-travel-advice

You can also get more health advice on https://travelhealthpro.org.uk

Our overseas holidays are ABTA protected. For ABTA travel advice, visit https://www.abta.com/news/coronavirus-outbreak

For more information on government plans, advice and preventative measures see: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

These pages are being updated regularly so make sure to check back to get the latest advice.

 

Coronavirus (COVID-19) Red Pennant guidance (last updated 14/08/20 at 19:00)

Important information about your Red Pennant policy

Underwritten by Alpha Underwriting Limited as Underwriting Agents for Astrenska Insurance Limited

Red Pennant is not valid if you are travelling against the advice of the Foreign and Commonwealth Office (FCO), please check their guidance prior to your departure. Foreign travel advice - GOV.UK 

For all policies (excluding motoring only) Coronavirus will be covered under the Medical Emergency and Repatriation Expenses section of the policy, provided the Foreign and Commonwealth Office have not advised against all or all but essential travel to your intended destination at the start of your trip.  

There is no cover for any coronavirus related cancellations or any coronavirus related claims under any other section of the policy. 

Policies issued prior to 18th March 2020, with trip dates after 4th July 2020 will have cover under the Cancellation section of the policy should you be taken ill with Coronavirus prior to travel.    

If the FCO advice for the country you are visiting changed after you left the UK your Red Pennant policy will continue to cover you for the remainder of your trip and you can return home as planned. You will however need to monitor local restrictions and abide by these and track the UK Government guidance. Should they advise all UK nationals to return to the UK and there is transport in place to allow this you will be expected to return. Remaining abroad in this scenario will invalidate your cover. 

Please see our frequently asked questions for more information.

Coronavirus (COVID-19) Mayday roadside assistance guidance (last updated 26/03/20 at 16:00)

Keeping our members and staff safe has always been our priority, and that’s more important than ever during the Coronavirus pandemic.

We just wanted to let you know that we are here if you need us and continue to assist our members in the event of a breakdown.

To help us do this, we have put in some steps we’ll ask you to take to help keep everyone safe, and to make sure we can get to you as quickly as possible.

Visit Green Flag's website for more information on what to do if you break down.

(Note: This is a generic page for ALL Green Flag customers, which includes all Mayday policy-holders, however, we recommend that if you have a Mayday policy, you use the Mayday helpline number on 0800 051 5318, rather than the number shown on that page.

If you wish to buy a policy, please use the ‘Get a Quote’ button on the Club's Mayday page, not the link supplied on the Green Flag page which will go to their direct product. Finally, please also note that any references to European Cover on the Green Flag blog are for Green Flag policies, and Mayday is still UK-only breakdown cover.)

Green Flag will provide regular updates to the page with any changes to advice or services.

To make sure we can come to your rescue quickly, we recommend you download and use the free Green Flag app as we’re expecting increased pressure on our phone lines over the coming weeks. Obviously the normal 0800 051 5318 phone line will still be available, and if you have broken down in a potentially dangerous location, such as on a motorway, or if you’re towing something, please use this line as normal.

There’s no denying that what’s happening at the moment is unprecedented. And while the future is full of unknowns, what we do know is that we’ll be here for you throughout to help you as best we can. We’re closely monitoring the situation and putting together contingency plans for a whole host of potential outcomes.

Our priority is to keep you safe on the road, so we’ll do everything we can throughout this pandemic. Like us, Green Flag’s staff and technicians are working around the clock to help our customers, whatever happens.

Caravan and Motorhome Club is a trading name of The Caravan Club Limited which is authorised and regulated by the Financial Conduct Authority for general insurance and credit activities.

Green Flag breakdown cover is underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England and Wales No.1179980. U K Insurance Limited is authorised by Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

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