Coronavirus (COVID-19) guidance

04/06/2020

Club statement following the UK Government announcement - update

The recent statement by the UK Government on the gradual easing of the current lockdown restrictions was welcome news, however, the Government advice still does not currently give the dates that campsites and touring sites are able to reopen and is conditional on further progress being made.

We will continue to liaise with Visit Britain, Tourism Alliance and British Holiday and Home Parks Association to ensure best practice operating, cleansing and safety protocols are developed for when we are able to reopen.

At this time we are planning on the assumption that we will be able to introduce a phased reopening of our campsites during July. We will, of course, update the website and email members once we have confirmation of a date that our sites network will be able to reopen.

We look forward to receiving the full briefing documents from the Government (and devolved Governments) which will enable us to make firmer plans for reopening the UK sites network.

We will, of course, ensure members are made aware of any changes or alterations to this position and we would ask you to regularly check the website for updates. Please call our contact centre only if you have an urgent enquiry. 

Overseas travel
Our overseas travel and worldwide holidays team are working closely with key partners internationally to understand likely timescales for the resumption of holiday travel. Many European and Worldwide Authorities have issued guidance on their own overseas and domestic travel arrangements and we are continuing to evaluate these.

Storage sites
At this time our storage facilities remain closed. We will contact all of our storage customers directly with updated information should the advice from Government change. We would ask that you wait until we have contacted you directly and therefore not contact our sites or our contact centre in advance of receiving your email.

We will provide further information in the coming days. Please continue to visit the website for the latest updates. The Club wishes everyone happy touring in the future, until then, please stay alert, control the virus, save lives.

#WeAreAllInThisTogether

Coronavirus (COVID-19) European travel guidance (last updated 03/06/20 at 16:00)

Following the advice of our government to avoid all but essential travel, our team is helping members to amend their European holiday plans. As you can imagine our Contact Centre is extremely busy and we want to prioritise assistance to those members who are due to travel imminently. We ask that if your balance payment is not due at this time and you are not due to travel within 2 months, please do not contact us at the moment and we will be in touch shortly to discuss your options.   

Our offices are closed so our Contact Centre team are all working at home but are here to support you as usual. Unfortunately, some of our suppliers aren't in the same position and have closed their telephone lines so we can only communicate with them by email. This has had a big impact on our response times and we ask members to please be patient with us during this unprecedented situation.  

If you wish to amend your holiday we will be waiving Club amendment fees for all bookings regardless of European travel destination or travel date.

If you wish to cancel your holiday we will be waiving Club cancellation fees for for all bookings regardless of travel date. Please note that while the Club is waiving our cancellation and amendment fees, there may still be charges from ferry companies/Eurotunnel and campsites that we will need to apply, we will do our best to work with suppliers to keep these to a minimum. 

Eurotunnel and ferry companies are encouraging amendments to travel later this year or issuing vouchers which can be used against future travel.  

Brittany Ferries have cancelled all passenger sailings until 15 June 2020 and whilst they are not refunding affected sailings, they are issuing vouchers to be used against travel within the next 2 years.

We're pleased that the majority of our members have now returned home safely but a few have stayed in Europe and our recommendation to those members is to follow the advice of the local authorities especially as the easing of lockdown measures can differ between countries and regions within countries. If you decide to start the journey home ensure that you have sufficient provisions and correct documentation for the trip and whilst many campsites are opening up it is advisable to call ahead to check. When travelling on ferries from France it is compulsory for passengers to wear face masks at ports and on-board.

We know that people are concerned about COVID-19 and we will continue to follow the travel advice issued by the UK Government through the Foreign and Commonwealth Office (FCO).

Please be assured the safety and wellbeing of our members, and staff is of paramount importance to the Club. We will regularly be updating these pages.


Find out more:

You can check the latest travel and health advice for your destination on the UK Government website https://www.gov.uk/foreign-travel-advice

For the latest advice for returning travellers, visit www.gov.uk

You can also get more health advice on https://travelhealthpro.org.uk

Our overseas holidays are ABTA protected. For ABTA travel advice, visit https://www.abta.com/news/coronavirus-outbreak

For more information on government plans, advice and preventative measures see: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Coronavirus (COVID-19) Worldwide travel guidance (last updated 2/06/20 at 17:00)

We are continuing to monitor the impacts of Coronavirus around the world and the potential impacts on holidays later this year. We want to reassure you we’re carefully monitoring and evaluating the reports from governments around the world and we will continue to follow the travel advice issued by the UK Government through the Foreign and Commonwealth Office (FCO).

Please be assured the safety and wellbeing of our members, and staff is of paramount importance to the Club.

UK Government Advice to British Nationals

The Foreign & Commonwealth Office (FCO) continues to advise against all non-essential international travel to all destinations globally, for an indefinite period. 

We are prioritising members who are due to travel with us between now and August.
If your travel is for a date from September onwards, we are currently expecting your holiday to proceed as planned. If that changes we will contact you at the time. We thank you for your understanding on this and ask that you don’t contact us at this time. Please continue to check this page for our latest updates.


Find out more:
You can check the latest travel and health advice for your destination on the UK Government website https://www.gov.uk/foreign-travel-advice 

For the latest advice for returning travellers, visit www.gov.uk 

You can also get more health advice on https://travelhealthpro.org.uk/ 

Our overseas holidays are ABTA protected. For ABTA travel advice, visit https://www.abta.com/news/coronavirus-outbreak

For more information on government plans, advice and preventative measures see: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response 

These pages are being updated regularly so make sure to check back to get the latest advice.

Coronavirus (COVID-19) Red Pennant guidance (last updated 02/04/20 at 12:15)

Important information about your Red Pennant policy
Underwritten by Alpha Underwriting Limited as Underwriting Agents for Astrenska Insurance Limited

The FCO have advised against all but essential international travel and to return to the UK if you are abroad.

If you have a Red Pennant policy this means if you embark on a new trip, departing the UK or Ireland or don’t return as soon as you can, the policy will not provide any cover.

In all circumstances, policies taken out after 23:59 17 March will have no cover for anything relating directly or indirectly to the Coronavirus. This also applies to annual multi trip policies that renew after that date where trips were booked before it.

Please see our frequently asked questions for more information.

Please be aware we are experiencing a very high level of calls, so where possible we’d ask that you avoid calling unless really necessary. This will help ensure we are able to support our members that are most in need of our help at this difficult time.

Coronavirus (COVID-19) Mayday roadside assistance guidance (last updated 26/03/20 at 16:00)

Keeping our members and staff safe has always been our priority, and that’s more important than ever during the Coronavirus pandemic.

We just wanted to let you know that we are here if you need us and continue to assist our members in the event of a breakdown.

To help us do this, we have put in some steps we’ll ask you to take to help keep everyone safe, and to make sure we can get to you as quickly as possible.

Visit Green Flag's website for more information on what to do if you break down.

(Note: This is a generic page for ALL Green Flag customers, which includes all Mayday policy-holders, however, we recommend that if you have a Mayday policy, you use the Mayday helpline number on 0800 051 5318, rather than the number shown on that page.

If you wish to buy a policy, please use the ‘Get a Quote’ button on the Club's Mayday page, not the link supplied on the Green Flag page which will go to their direct product. Finally, please also note that any references to European Cover on the Green Flag blog are for Green Flag policies, and Mayday is still UK-only breakdown cover.)

Green Flag will provide regular updates to the page with any changes to advice or services.

To make sure we can come to your rescue quickly, we recommend you download and use the free Green Flag app as we’re expecting increased pressure on our phone lines over the coming weeks. Obviously the normal 0800 051 5318 phone line will still be available, and if you have broken down in a potentially dangerous location, such as on a motorway, or if you’re towing something, please use this line as normal.

There’s no denying that what’s happening at the moment is unprecedented. And while the future is full of unknowns, what we do know is that we’ll be here for you throughout to help you as best we can. We’re closely monitoring the situation and putting together contingency plans for a whole host of potential outcomes.

Our priority is to keep you safe on the road, so we’ll do everything we can throughout this pandemic. Like us, Green Flag’s staff and technicians are working around the clock to help our customers, whatever happens.

Caravan and Motorhome Club is a trading name of The Caravan Club Limited which is authorised and regulated by the Financial Conduct Authority for general insurance and credit activities.

Green Flag breakdown cover is underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England and Wales No.1179980. U K Insurance Limited is authorised by Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Calls may be recorded.