Coronavirus (COVID-19) guidance

31/03/2020

A message to all Club members

Published 24 March 2020 at 15:30

During these unprecedented and difficult times, we’ve been concentrating our efforts on ensuring the wellbeing of our members and staff. As a result, the Club closed the UK site network, including Certificated Locations, on Sunday 22 March, in line with Government recommendations.

Please be assured that we are aware of the various challenges that members may currently be facing. We are concentrating all our efforts on supporting those members that need our help most.

Our main priorities at this current time include answering the thousands of calls from members who require repatriating from abroad. And also ensuring that our sites remain capable of looking after those key workers who are staying on our sites and doing an amazing job of looking after all of us during this very challenging time.

I’m sure you can understand that our resources need to be focussed on the urgent situations at hand, we will, of course, continue to communicate with members as the situation evolves. 

Our phone lines remain open and you can still contact us. 

Your continued support of the Club means you are also supporting the team of employees, both in our head office and out on the site network.  

We thank you for your patience and support during these challenging times.

 Please continue to check the website for regular updates.

IMPORTANT: Closure of all UK campsites (last updated 22/03/20 at 11:00)

IMPORTANT NOTICE - Closure of all UK Caravan and Motorhome Club Sites

To help ensure Government advice on social distancing is followed the Club will be closing its UK sites network today - Sunday 22 March 2020. 

This will include the Certificated Locations network. We are in the process of advising all CLs to this effect. 

All UK sites and CLs will remain closed until 30 June 2020 inclusive.

The safety and wellbeing of our members, local communities, guests and staff is of paramount importance to us and we feel this move supports the recommendations issued by the Government.

If you are currently on one of our sites, please contact the site staff who will advise you on how and when you need to leave the site. Please ensure you maintain social distancing at all times, in line with Government guidelines.

If you have an imminent booking please do not travel to site. We will issue updates on a regular basis so please check our website. We will be in contact with members who have imminent bookings.

We thank you for your patience and support during these challenging times.

Stay safe and well.

Coronavirus (COVID-19) European travel guidance (last updated 02/04/20 at 12:15)

The Club would like to reassure you that we are in contact with members who are currently overseas in countries affected by Coronavirus (Covid-19). As you can imagine our Contact Centre is extremely busy and we want to prioritise assistance to those members who are trying to return home or those due to travel imminently. We ask those with bookings for May and beyond, please do not contact us at the moment and we will be in touch shortly to discuss your options.

Our recommendation to members currently in Europe is to follow the advice of the local authorities, who are implementing different policies, often at short notice. Across Europe, the majority of campsites are closed to new arrivals and most are also now closing completely and asking existing customers to leave. Those few sites that do remain open will likely have no staff on-site and all communal facilities will be closed. Therefore we recommend that all members plan to return to the UK as soon as possible, ensuring they have sufficient provisions for their journey home and to be prepared for possible delays en route. At the Eurotunnel terminal/ferry ports and on-board the ships, most of the food outlets will be closed or extremely limited.    

The French authorities have restricted movement to journeys that are absolutely necessary, note this does include returning to your home. If travelling through France it is necessary to complete a declaration certifying your reason for travel. The official form can be found here (https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-derogatoire-et-justificatif-de-deplacement-professionnel)). Please note you are able to handwrite your own signed version of the declaration if you are unable to access printing facilities.

Brittany Ferries have cancelled all passengers sailings between the UK / Ireland and France / Spain until 22 April 2020. We are working through sailings in date order and contacting affected members to discuss their options. If you are in Spain or France and want to return home as soon as possible we advise you to travel via Calais as currently P&O, DFDS and Eurotunnel are continuing to operate.

Currently, Eurotunnel and other ferry companies are continuing to operate but some have reduced their schedules, we recommend you check their websites or Social Media before travel for the most up to date information.

Once we complete our repatriation of members overseas we will be working through bookings, in travel date order, prioritising members who are imminently due to travel.  We will be waiving Club amendment fees for all bookings regardless of European travel destination or travel date. We will be waiving Club cancellation fees for bookings to affected countries due to travel in March, April, May and June.  Please note that while the Club is waiving our cancellation and amendment fees, there may still be charges from ferry companies/Eurotunnel and campsites that we will need to apply, we will do our best to work with suppliers to keep these to a minimum.

We know that people are concerned about COVID-19 and we will continue to follow the travel advice issued by the UK Government through the Foreign and Commonwealth Office (FCO).

Please be assured the safety and wellbeing of our members, and staff is of paramount importance to the Club.  We will regularly be updating these pages.


Find out more:

You can check the latest travel and health advice for your destination on the UK Government website https://www.gov.uk/foreign-travel-advice

For the latest advice for returning travellers, visit www.gov.uk

You can also get more health advice on https://travelhealthpro.org.uk

Our overseas holidays are ABTA protected. For ABTA travel advice, visit https://www.abta.com/news/coronavirus-outbreak

For more information on government plans, advice and preventative measures see: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

These pages are being updated regularly so make sure to check back to get the latest advice.

Coronavirus (COVID-19) Worldwide travel guidance (last updated 27/03/20 at 16:00)

The Club would like to reassure you that we are in contact with members who are currently overseas in countries affected by Coronavirus (Covid-19).

Our recommendation to members currently in one of our Worldwide holiday destinations (Australia, New Zealand, North America and Southern Africa) is to follow the advice of the local authorities, who are implementing different policies, often at short notice. 

We know that people may be concerned about Coronavirus, this is a fast-moving situation and we want to reassure you we’re carefully monitoring the reports and we will continue to follow the travel advice issued by the UK Government through the Foreign and Commonwealth Office (FCO).

Please be assured the safety and wellbeing of our members, and staff is of paramount importance to the Club. We will regularly be updating these pages.

UK Government Advice to British Nationals

The Foreign & Commonwealth Office (FCO) continues to advise against all non-essential international travel to all destinations globally, until at least 15th April. 

We have been prioritising members who are already in one of our Worldwide destinations or are due to travel with us between now and June.

If your travel is for a date from July onwards, we are currently expecting your holiday to proceed as planned. If that changes we will contact you at the time. We thank you for your understanding on this and ask that you don’t contact us at this time. Please continue to check this page for our latest updates.

Find out more:
You can check the latest travel and health advice for your destination on the UK Government website https://www.gov.uk/foreign-travel-advice 

For the latest advice for returning travellers, visit www.gov.uk 

You can also get more health advice on https://travelhealthpro.org.uk/ 

Our overseas holidays are ABTA protected. For ABTA travel advice, visit https://www.abta.com/news/coronavirus-outbreak

For more information on government plans, advice and preventative measures see: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response 

These pages are being updated regularly so make sure to check back to get the latest advice.

Coronavirus (COVID-19) Red Pennant guidance (last updated 02/04/20 at 12:15)

Important information about your Red Pennant policy
Underwritten by Alpha Underwriting Limited as Underwriting Agents for Astrenska Insurance Limited

The FCO have advised against all but essential international travel and to return to the UK if you are abroad.

If you have a Red Pennant policy this means if you embark on a new trip, departing the UK or Ireland or don’t return as soon as you can, the policy will not provide any cover.

In all circumstances, policies taken out after 23:59 17 March will have no cover for anything relating directly or indirectly to the Coronavirus. This also applies to annual multi trip policies that renew after that date where trips were booked before it.

Please see our frequently asked questions for more information.

Please be aware we are experiencing a very high level of calls, so where possible we’d ask that you avoid calling unless really necessary. This will help ensure we are able to support our members that are most in need of our help at this difficult time.

Coronavirus (COVID-19) Mayday roadside assistance guidance (last updated 26/03/20 at 16:00)

Keeping our members and staff safe has always been our priority, and that’s more important than ever during the Coronavirus pandemic.

We just wanted to let you know that we are here if you need us and continue to assist our members in the event of a breakdown.

To help us do this, we have put in some steps we’ll ask you to take to help keep everyone safe, and to make sure we can get to you as quickly as possible.

Visit Green Flag's website for more information on what to do if you break down.

(Note: This is a generic page for ALL Green Flag customers, which includes all Mayday policy-holders, however, we recommend that if you have a Mayday policy, you use the Mayday helpline number on 0800 051 5318, rather than the number shown on that page.

If you wish to buy a policy, please use the ‘Get a Quote’ button on the Club's Mayday page, not the link supplied on the Green Flag page which will go to their direct product. Finally, please also note that any references to European Cover on the Green Flag blog are for Green Flag policies, and Mayday is still UK-only breakdown cover.)

Green Flag will provide regular updates to the page with any changes to advice or services.

To make sure we can come to your rescue quickly, we recommend you download and use the free Green Flag app as we’re expecting increased pressure on our phone lines over the coming weeks. Obviously the normal 0800 051 5318 phone line will still be available, and if you have broken down in a potentially dangerous location, such as on a motorway, or if you’re towing something, please use this line as normal.

There’s no denying that what’s happening at the moment is unprecedented. And while the future is full of unknowns, what we do know is that we’ll be here for you throughout to help you as best we can. We’re closely monitoring the situation and putting together contingency plans for a whole host of potential outcomes.

Our priority is to keep you safe on the road, so we’ll do everything we can throughout this pandemic. Like us, Green Flag’s staff and technicians are working around the clock to help our customers, whatever happens.

Caravan and Motorhome Club is a trading name of The Caravan Club Limited which is authorised and regulated by the Financial Conduct Authority for general insurance and credit activities.

Green Flag breakdown cover is underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England and Wales No.1179980. U K Insurance Limited is authorised by Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Calls may be recorded.