Coronavirus (COVID-19) guidance

23/06/2020

Club statement following the UK Government announcement - update

The recent statement by the UK Government on the gradual easing of the current lockdown restrictions was welcome news, however, the Government advice still does not currently give the dates that campsites and touring sites are able to reopen and is conditional on further progress being made.

We will continue to liaise with Visit Britain, Tourism Alliance and British Holiday and Home Parks Association to ensure best practice operating, cleansing and safety protocols are developed for when we are able to reopen.

At this time we are planning on the assumption that we will be able to introduce a phased reopening of our campsites from 4 July. We will be opening most of our Club sites in England and we are waiting on Government advice for campsites in Scotland and Wales. Find out more about which campsites will be reopening for 2020.

We look forward to receiving the full briefing documents from the Government (and devolved Governments) which will enable us to make firmer plans for reopening the UK sites network.

We will, of course, ensure members are made aware of any changes or alterations to this position and we would ask you to regularly check the website for updates. Please call our contact centre only if you have an urgent enquiry. 

Overseas travel
Our overseas travel and worldwide holidays team are working closely with key partners internationally to understand likely timescales for the resumption of holiday travel. Many European and Worldwide Authorities have issued guidance on their own overseas and domestic travel arrangements and we are continuing to evaluate these.

Storage sites
At this time our storage facilities remain closed. We will contact all of our storage customers directly with updated information should the advice from Government change. We would ask that you wait until we have contacted you directly and therefore not contact our sites or our contact centre in advance of receiving your email.

We will provide further information in the coming days. Please continue to visit the website for the latest updates. The Club wishes everyone happy touring in the future, until then, please stay alert, control the virus, save lives.

#WeAreAllInThisTogether

Coronavirus (COVID-19) European travel guidance (last updated 08/07/20 at 01:00)

The UK Foreign and Commonwealth Office has announced that from 4th July certain countries will be exempt from their global advisory against non-essential travel. This list currently includes all of our European campsite destinations with the exception of Portugal.

In addition, the government has announced that from 10th July, travellers who have spent the preceding 14 days within this list of countries, will not be required to self-isolate on arrival into England. As of Friday 3 July, the devolved governments of Scotland, Wales and Northern Ireland have not yet announced if they will follow the same rules. 

This list of 'safe' countries is based on the current assessment of Covid-19 risks and is under constant review so we recommend members check the government website for the most up to date information both before and during your trips, www.gov.uk/guidance/travel-advice-novel-coronavirus

This is welcome news for those members who wish to travel to Europe but you should know that your experience will be slightly different than previous overseas holidays because of new measures to reduce the spread of Covid-19. For example, face coverings will be mandatory on ferries and recommended in situations where social distancing is not possible.

During recent months, Eurotunnel and the ferry companies have continued to operate sailings, albeit at a reduced level or for freight only. This has given them the opportunity to put extensive safety measures in place to ensure people can travel safely. They have all introduced enhanced cleaning measures, availability of hand sanitisers, staggered boarding and disembarkation and reduced capacity.

Our European campsites are open and operating within local government guidelines to keep guests and staff safe. Swimming pools, toilet blocks and other facilities are open but with limited numbers of guests permitted to ensure social distancing.    

We recognise that some members may not yet feel comfortable travelling to Europe so if you have a holiday booked with us, please contact us to discuss your options.

Our offices are closed so our Contact Centre team are all working at home but are here to support you as usual. Unfortunately, some of our ferry suppliers aren't in the same position and have closed their telephone lines so we can only communicate with them by email. This has had a big impact on our response times and we ask members to please be patient with us during this unprecedented situation.  

If you wish to amend your holiday we will be waiving Club amendment fees for all bookings regardless of European travel destination or travel date.

If you wish to cancel your holiday we will be waiving Club cancellation fees for all bookings regardless of travel date. Please note that while the Club is waiving our cancellation and amendment fees, there may still be charges from ferry companies/Eurotunnel and campsites that we will need to apply, we will do our best to work with suppliers to keep these to a minimum. 

Eurotunnel and ferry companies are encouraging amendments to travel later this year or issuing vouchers which can be used against future travel.  

We know that people are concerned about COVID-19 and we will continue to follow the travel advice issued by the UK Government through the Foreign and Commonwealth Office (FCO).

Please be assured the safety and wellbeing of our members, and staff is of paramount importance to the Club. We will regularly be updating these pages.


Find out more:

Coronavirus (COVID-19) Worldwide travel guidance (last updated 08/07/20 at 01:00)

We are continuing to monitor the impacts of Coronavirus around the world and the potential impacts on holidays later this year. We want to reassure you we’re carefully monitoring and evaluating the reports from governments around the world and we will continue to follow the travel advice issued by the UK Government through the Foreign and Commonwealth Office (FCO).

Please be assured the safety and wellbeing of our members, and staff, is of paramount importance to the Club.

UK Government Advice to British Nationals

The Foreign & Commonwealth Office (FCO) has announced the lifting of travel restrictions for Australia and New Zealand, although the advice against all non-essential international travel remains in place for our other destinations of the USA, Canada and Southern Africa. The full details of the Government announcement can be read at: https://www.gov.uk/guidance/coronavirus-covid-19-countries-and-territories-exempt-from-advice-against-all-but-essential-international-travel

However the Governments of each of our destinations also have travel restrictions in place, limiting our ability to offer holidays at the moment. We are continuously monitoring the situation in each country and we are also working closely with our suppliers & key partners internationally to understand the measures they are implementing to increase the safety of customers once holiday travel to our Worldwide destinations is able to resume.


Find out more:

You can check the latest travel and health advice for your destination on the UK Government website https://www.gov.uk/foreign-travel-advice

You can also get more health advice on https://travelhealthpro.org.uk

Our overseas holidays are ABTA protected. For ABTA travel advice, visit https://www.abta.com/news/coronavirus-outbreak

For more information on government plans, advice and preventative measures see: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

These pages are being updated regularly so make sure to check back to get the latest advice.

 

Coronavirus (COVID-19) Red Pennant guidance (last updated 07/04/20 at 16:15)

Important information about your Red Pennant policy

Underwritten by Alpha Underwriting Limited as Underwriting Agents for Astrenska Insurance Limited

The FCO has now classified many European Countries exempt from the travel restrictions and the Government has lifted the period of quarantine from the 10th July 2020.  

Red Pennant will be available for sale from 09th July 2020.  For all policies (excluding motoring only) Coronavirus will be covered under the Medical Emergency and Repatriation Expenses section of the policy, provided the Foreign and Commonwealth Office have not advised against all or all but essential travel to your intended destination at the start of your trip. This means that we will cover the associated emergency medical expenses and costs to return you back home if you actually fall ill with coronavirus overseas.

There is no cover related to Coronavirus (Covid-19 or any strain thereof) in any other section of cover. 

Policies issued prior to 18th March 2020, with trip dates after 4th July 2020 will have cover under the Cancellation section of the policy should you be taken ill with Coronavirus prior to travel.   

Please see our frequently asked questions for more information.

Coronavirus (COVID-19) Mayday roadside assistance guidance (last updated 26/03/20 at 16:00)

Keeping our members and staff safe has always been our priority, and that’s more important than ever during the Coronavirus pandemic.

We just wanted to let you know that we are here if you need us and continue to assist our members in the event of a breakdown.

To help us do this, we have put in some steps we’ll ask you to take to help keep everyone safe, and to make sure we can get to you as quickly as possible.

Visit Green Flag's website for more information on what to do if you break down.

(Note: This is a generic page for ALL Green Flag customers, which includes all Mayday policy-holders, however, we recommend that if you have a Mayday policy, you use the Mayday helpline number on 0800 051 5318, rather than the number shown on that page.

If you wish to buy a policy, please use the ‘Get a Quote’ button on the Club's Mayday page, not the link supplied on the Green Flag page which will go to their direct product. Finally, please also note that any references to European Cover on the Green Flag blog are for Green Flag policies, and Mayday is still UK-only breakdown cover.)

Green Flag will provide regular updates to the page with any changes to advice or services.

To make sure we can come to your rescue quickly, we recommend you download and use the free Green Flag app as we’re expecting increased pressure on our phone lines over the coming weeks. Obviously the normal 0800 051 5318 phone line will still be available, and if you have broken down in a potentially dangerous location, such as on a motorway, or if you’re towing something, please use this line as normal.

There’s no denying that what’s happening at the moment is unprecedented. And while the future is full of unknowns, what we do know is that we’ll be here for you throughout to help you as best we can. We’re closely monitoring the situation and putting together contingency plans for a whole host of potential outcomes.

Our priority is to keep you safe on the road, so we’ll do everything we can throughout this pandemic. Like us, Green Flag’s staff and technicians are working around the clock to help our customers, whatever happens.

Caravan and Motorhome Club is a trading name of The Caravan Club Limited which is authorised and regulated by the Financial Conduct Authority for general insurance and credit activities.

Green Flag breakdown cover is underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England and Wales No.1179980. U K Insurance Limited is authorised by Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

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