Free Night Site Voucher on Renewal

MichaelT replied on 03/03/2021 15:43

Posted on 03/03/2021 15:43

On another forum someone has said that they were on a chat with a member of staff and asked if the club were going to give 3 months extra free membership this year due to sites being closed for 4 months nearly.  The club rep came out with the usual waffle about manning phones/supporting club etc. but did say they are giving a free site voucher on renewal but it seems not to everyone only those who ask for it.

Seems a little underhanded that only those who ask will get a  voucher and not a blanket policy, can someone from the club comment on this please and confirm if you have to ask for a voucher what is the best way of applying.

Wherenext replied on 04/03/2021 16:56

Posted on 04/03/2021 16:56

Pretty Poor show. PR disaster. 

Personally, I don't give a fig if we didn't get a voucher as long as all of the members were treated equally but with some "members" getting a voucher and others told they won't it leaves a poor taste. 

Bad management decisions once again.

brue replied on 04/03/2021 16:59

Posted on 04/03/2021 15:37 by

Just used the Chat facility and have been told this:

"We understand that 2020 was a difficult year and some of our Members wanted to cancel their subscription. As an incentive to stay with the club, a site night voucher was offered to those who telephoned to cancel, if they stayed with the Club. This is not something we are now offering, and this changed first thing this morning."

 

Posted on 04/03/2021 16:59

I wonder if the reality was that making an offer of a free site voucher to new members prompted a few to leave and re-join and it was getting out of hand? I don't blame anyone for attempting this, it shows ingenuity and brazen *@** ishness...wink

replied on 04/03/2021 17:04

Posted on 04/03/2021 16:44 by Tinwheeler

I hope CAMC are monitoring MHF. There are some vitriolic posts over there and some very unhappy members on both forums.

Posted on 04/03/2021 17:04

The user and all related content has been deleted

davetommo replied on 04/03/2021 18:05

Posted on 04/03/2021 12:12 by RowenaBCAMC

We apologise for this miscommunication. To clarify, we are not offering site night vouchers when members renew and it is not a case of people asking and receiving vouchers. 

Posted on 04/03/2021 18:05

Goes to show loyalty does not pay

Briang replied on 04/03/2021 18:31

Posted on 04/03/2021 16:13 by Tinwheeler

I thought my luck was in for a moment there as I've just had an email welcoming me back post lockdown, explaining the vat changes and telling me how valued I am as a member. 

Voucher? Pah!

Posted on 04/03/2021 18:31

I had my email this morning no mention of a free night voucher I renewed my membership just before the end of January this year

Rufs replied on 04/03/2021 18:57

Posted on 04/03/2021 18:57

Not good....but not phased by it as dont normally use club sites, but it does look as though the right hand does not know what the left is doing, and very unprofessional 

"I had my email this morning no mention of a free night voucher"

ditto, and probably thousands of others also undecided

p.s. but despite all of this, i wonder how many will not renew membership ???

Stewartwebr replied on 04/03/2021 19:30

Posted on 04/03/2021 19:30

This is a complete disgrace, I don’t particularly agree with the vouchers being handed out. What really really irritates me is the random way in which it is being awarded. Lots of friends and people I know on forums have received them posting pictures of the emails and letters they have received from the club along with the vouchers.

I have been a member of the club for almost 20 years and was more than happy to support during the current crisis. But this is not something I can accept and have asked my auto renew is cancelled and I shall leave the club.

I have also written a personal letter to the Chairman expressing my concern around policy and the way in which the club are conducting business. 

In a CLUB it is imperative that ALL members are treated equal and fairly. This is no longer the case here, too much like a business. 

 

Spriddler replied on 04/03/2021 19:34

Posted on 04/03/2021 19:34

Gross incompetence but no surprise.

All my insurance companies manage to offer a discount etc. from their renewal quote when I tell them I'm not continuing with them.

Banks and B. Societies make offers that are unavailable to existing customers to attract new customers.

I realised long ago that the CAMC wasn't a Club.

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