No club cards.

You could try making a complaint via the Contact us button at the foot of the page. 

When my renewal was due I received an email saying they were no longer sending out membership cards as standard but there was a link, which I followed, to order them. They arrived about a week later. I do have the App on on my phone as well.  Do you renew by Direct Debit or do you send the payment each year? Also are you signed up to receive emails from the Club? 

David

Hello David, thank you for your reply, I pay for my club renewal on line ,I do receive email from the club, I'm a bit old fashioned, and like to have a club card, don't do electronics very well. 

You should have received an email saying thank you for renewing further on down  there will be an explanation saying your membership card has gone digital almost at the bottom of this is Order a physical card here click on this link and you can order cards, I've received mine today.

Evening

It's just like Arch describes above as I've had my renewal this week. At the bottom of the email it says if you'd like a physical card click on the link on the first day of the following month. I'm presuming everyone gets that? I too like to have a card as I don't possess a phone of any sort.

Like it or not the digital age is upon us, apparently it's the way of the world now you know

JK

If you go to this link https://www.caravanclub.co.uk/membership/my-membership/ You have to be signed in, there is an option to order membership cards. (It's in your Profile)

David

I too prefer a card so tried to order them via the link and it didn't work. Rang HQ and was quickly answered and dealt with but she did say the sending of cards normally takes a week but owing to so many requests there is a backlog and may take longer.

Seems there are more of us old timers in the club than they realised.

Jenny

I have both. In the past when you paid for sites when you arrived it seemed to make sense to have the cards with your payment card as it was better than looking in two places. Now, of course, if we choose to, we can agree to pay on day of arrival automatically. So in that case its as easy to get the phone out as the wallet? I help run the email comms for our ex works pensioner group and I come up against quite a bit of resistance to using electronic communication but with the price of postage, more reluctantly agree to use it, but I digress.

David

As you know David, I have caused quite a fuss on another chat site by my attempt at humour about old people and technology. The real trouble is we mainly use CLs and they mainly still want cash so if the card is on my phone I would be juggling with getting the cash, or cheque, out of my purse and the phone to display my card. What surprised me though, was the comment that they had had so many people ask for cards that there was now a backlog to deal with. That rather speaks to me of a H.Q. out of touch with what the rank and file members want.

I am quite happy to use the card in my Google Wallet but I have noticed that the card has a list of phone numbers on the back of where to ring various departments. In the abscence of where else I can find these numbers, I have kept the old card in my wallet. Is there a list anywhere else?

peedee