Club Caravan Insurance

It looks as if the CC have no intention in clarifying what benefits the change might have to members. I think that they would prefer to licl this into the long grass.

Give them a bit of time, ET. You know that no-one would have been in over the weekend.

Hope they are going to man the office for at least some time over the weekend when they take on the risk in March. Urgent decisions may have to be made unless they give Devitts a lot of delegated authority.

The CC have had two working days to acknowledge reported posts and to respond if only to say that they will respond with more detail later 

Would the club have sufficient funds if your caravan which is in storage for some unknown reason caught fire and the resulting fire then destroyed several caravans and motorhomes and those owners claimed against your insurance company?  It can happen and has happened in the past.

If there is a dispute can you escalate the matter to the Financial Ombudsman Service for a resolution?  Are the club even registered with the FOS for insurance financial issues? 

Taking into account the Esso card fiasco and also the issue recently with Mayday breakdown cover as per another thread I would be very wary of insuring our pride and joy with the CC.

Having said that when it was managed by Devitts, we had prompt payment on a claim!

That seems to be a standard reply hoping that you will move on and forget about it as per the breakdown issue.

BTW has Nemo come back to update us whether they have been paid out on their claim?

I don't think that the adjacent owners would have a claim unless they could show negligence. I can't remember the case histories at the mo and can't see too well having had dilating drops in my eyws, not sure if I am hitten the right keys

The user and all related content has been Deleted User

Hi all,

Apologies it’s taken a while to respond to your questions EasyT and others. This benefits the member from the change in operating model in so far as premiums and cover are now totally within the Club’s control.

When we moved to the Discretionary Mutual model, we kept the cover and pricing structure the same as it was when provided by AXA through Devitt, except that we reduced the premium by a flat percentage. Moving forwards, this means that, as we begin to build our own data and are able to better analyse performance, we will be looking at ways we can improve the product and pricing. Most importantly, we will now be able to offer a product more closely aligned to the needs of our Members, without the requirement to refer through Devitt to the Underwriter at each stage of the process.

In terms of the regulation, although this product is not regulated by the FCA, we are still fully adhering to FCA principles in how we are managing the product – and we have every intention to continue doing so.

In terms of claims payments, while the payment of claims is not guaranteed by the Club, one of the objectives of setting up the DM scheme was to be able to react in a more ‘flexible’ manner to claims that, in the ‘traditional’ insurance world (as under AXA) may not have been considered. Furthermore, to allay any fears of the Club not having the funds to pay claims, we have set up a group policy which ‘sits behind’ the product and provides this protection. This is explained in the Cover wording, and is copied here:

"We have arranged a Group Insurance Policy in our name for the added protection of members with Caravan Cover.

The policy has been arranged with Builders Direct S.A. so that you can be sure that a valid claim will be paid if we do not pay. The Policy also means that you may be able to take a complaint to the Financial Ombudsman Service and enjoy the protection of the Financial Services Compensation Scheme if Builders Direct cannot meet their obligations to you."

It’s important to note that this is in no way an attempt to reduce the protection provided to Members, nor is it part of a plan to pay fewer claims or reduce the amount of any settlements made.

Replacing a ‘pure’ insurance cover with the DM scheme is about continuing to service our Members to the best standard possible, while being able to put more of the proceeds back into the Club. Hopefully this gives the reassurance that we have done everything we can to protect our Members, while we increase the opportunity to develop and improve the product and service.

I’m sorry if you feel the changes weren’t made sufficiently clear. The move to DM was raised in the last two AGMs and has been referenced in the documentation throughout 2018 and into 2019.

Finally, it may be worth taking this opportunity to respond to some other contributors to clarify how our other products and services work. Currently, Caravan Cover is our only DM product. For the other insurance products we offer (such as our Motorhome, Car, Home and Motorbike policies), these are all still provided through our partner broker Devitt, who place the business with a panel of underwriters. Our Red Pennant overseas holiday and breakdown cover is provided by Alpha Underwriting Ltd who act on behalf of the underwriter, Astrenska. Our Mayday UK breakdown service is provided by Green Flag, who are a part of Direct Line Group. We work closely and continuously with all our partners to try and ensure our Members get the best products and service we can offer.

Kind regards

Dave

Thank you Dave for explaining things in more detail.

This benefits the member from the change in operating model in so far as premiums and cover are now totally within the Club’s control.

I see no significant benefit to me David. Cannot say that I noted a significant saving to me and I prefer a clear cut contract and not an 'airy fairy'  statement of intent In terms of claims payments.  'While the payment of claims is not guaranteed by the Club, one of the objectives of setting up the DM scheme was to be able to react in a more ‘flexible’ manner to claims that, in the ‘traditional’ insurance world (as under AXA) may not have been considered'.

I want clarity not best endeavours and so, after many years, my renewal will be elsewhere.