New Booking App

cjgloop replied on 06/11/2022 08:18

cjgloop

Posted on 06/11/2022 08:18

OMG how bad is the new booking APP I’ll tell you how bad bloody awful indeed. Poor performance, shocking loads speeds, very bad navigation and even just trying to use search for a site and booking is awful.

How many clicks to get to a completed booking way way to many. Whichever agency designed and built this dog should be ashamed. I suspect many of the older less tech savvy users are going to really struggle to use this as I work in tech and build digital experiences for end users every day and I really struggled to use it effectively.

bad bad bad and sooooo frustrating the old booking system wasn’t great but at least in half a dozen clicks I was sorted.

4 people like this

9 replies

JVB66 replied on 06/11/2022 08:49

Member

JVB66

Campervanner from Hertfordshire

Posted on 06/11/2022 08:49

Join the many others on CT it is now about 200 pages

1 person likes this

TobyLeeds replied on 06/11/2022 09:07

Member

TobyLeeds

Caravanner from West Yorkshire

Posted on 06/11/2022 09:07

Bungled introduction of new I T system - chief executive resigns (or is pushed out)!
sorry it’s not our club but Waitrose (Sunday Times headline)

shouldn’t our top brass suffer the same fate?

8 people like this

DaveCyn replied on 06/11/2022 09:18

Member

DaveCyn

Caravanner

Posted on 06/11/2022 09:07 by TobyLeeds

Bungled introduction of new I T system - chief executive resigns (or is pushed out)!
sorry it’s not our club but Waitrose (Sunday Times headline)

shouldn’t our top brass suffer the same fate?

Posted on 06/11/2022 09:18

Yes!

Unfortunately it won't happen as they seem to have rhino hides and no shame!

5 people like this

peedee replied on 06/11/2022 09:58

Member

peedee

Motorhomer from Bedfordshire

Posted on 06/11/2022 09:58

There is already a thread running about this >here<. Do we really need another?

peedee

1 person likes this

Tinwheeler replied on 06/11/2022 10:09

Tinwheeler

Campervanner from Cornwall

Posted on 06/11/2022 10:09

And don't forget THIS.

1 person likes this

Lyke Wake Man replied on 07/11/2022 09:51

Member

Lyke Wake Man

Caravanner

Posted on 07/11/2022 09:51

last night their where 200 pages on this discussion

WHERE HAVE THEY GONE

specd replied on 07/11/2022 10:03

Member

specd

Posted on 06/11/2022 08:18 by cjgloop

OMG how bad is the new booking APP I’ll tell you how bad bloody awful indeed. Poor performance, shocking loads speeds, very bad navigation and even just trying to use search for a site and booking is awful.

How many clicks to get to a completed booking way way to many. Whichever agency designed and built this dog should be ashamed. I suspect many of the older less tech savvy users are going to really struggle to use this as I work in tech and build digital experiences for end users every day and I really struggled to use it effectively.

bad bad bad and sooooo frustrating the old booking system wasn’t great but at least in half a dozen clicks I was sorted.

Posted on 07/11/2022 10:03

Just had my first experience of the new booking system. Booked last week for 4 night stay starting this comming Sunday, which seemed easy enough, unfortunately my wife has just tested positive for covid and is feeling very unwell.

Tried to amend the booking to push it back to allow us to get well, however it would result in a £25 admin fee and a £50 cancelation fee which is way over the top and much more than the deposit we paid.

I realised that we were within the 21day booking restriction with regards to loosing our deposit if we cancelled but never appreciated that any amendments would be penalised so much.

Will use my remaining vouchers on a club site next year but I am seriously considering leaving CMC if this booking system is not changed