Pricing is a minefield

BertyMH replied on 13/02/2023 12:55

Posted on 13/02/2023 12:55

Comparing Club sites to CL sites from a pricing angle can be very misleading. Don't be fooled by the prices on the club site like I was. It looks like the club, or "massive holiday corporation," as I now like to call it, is trying to lure members to its club sites (which of course is good for their revenue) by advertising the lowest possible price for a club site pitch.


The headline (advertised) prices for club sites assume that we punters are travelling alone, don't need electricity or an awning, and are happy with a grass pitch. I know that some people are OK with a grass pitch, but in my experience the vast majority would rather have EHU, and unless they are just stopping for the night, many want to set up an awning or canopy of some kind.


But what really bothers me is that 95% of members travel with another adult rather than by themselves. So, basing the price of a pitch for a club site on a single adult sounds like something Ryanair would do. Even worse, it's very unfair to the CL network, which usually has a simple "Pitch Price" based on two adults and rarely charges extra for things like awnings, children, etc.


For example, I wanted to stay in Dorset for a week. We are a couple of adults who prefer EHU and, now that we are older, a Serviced pitch on hardstanding. Hunters Moon says it is 'From £21.50 - but  in reality in June, a serviced pitch with an awning at the Club's Hunters Moon site costs £43.20/night.


By comparison, a serviced h/s pitch at Cherry Cottage CL in Dorset costs just £21 for two adults (and 2 children). Even though we'd have to pay for extra EHU (unlikely in June), the facilities are almost the same and cost only HALF as much as the club site.


I think it's unfair that Hunters Moon pricing is advertised as £21.50 per night, when it should really show pricing starting at £31.40 per night for a couple.


Looking at TrustPilot it seems I’m not the only one who thinks this way. Perhaps it’s time for the club to be a bit more transparent with its pricing.

 

cyberyacht replied on 14/02/2023 08:34

Posted on 14/02/2023 08:34

I remember the "good old days" when the tariffs for each site was in the handbook. That was when there was a high/mid/low season before CAMC went into "Eric Geddes" mode.

A good rule of thumb for all but peak season is that sites will cost double what the handbook says.

Cornersteady replied on 14/02/2023 08:49

Posted on 14/02/2023 08:49

I have my first ever handbook from 1999 and even then there were six pricing bands. 

As they say - nostalgia isn't what it used to be

StinkyPete78 replied on 14/02/2023 18:55

Posted on 14/02/2023 18:55

I have just had a week at Commons Wood site.

Unknown to me at the time of booking there is a "TICK" box that you have to "Untick" or you will pay for your entire holiday before you get to the site.

So if there are any changes during your stay (like going from 2 adults to 1) you end up paying all the way through for two people.

In this case we were having two nights away to see family leaving the caravan on site.

On checking in I advised the warden that I needed to change the booking as we would not be on site for two nights (hoping to save £17.40) so wanted to pay for just the caravan on site.

The warden struggled to sort this out so I said leave it I will contact the club the sort the refund.

Just been informed that they will not refund even though we did not make use of the facilities other than the plot.

Rule 5E applies! So if it happens again I will say my other half is not on site for two nights and save myself £8.70 instead of losing the £17.40.

The booking system is an "Off the Shelf" package from a hotel system I'm told and it's not fit for purpose. I often go away on my own and my wife joins later.

After 17yrs of being a member I have just cancelled my membership and will look at alternatives. The C&CC offers so many discounts and I will look at more Private sites now.

eurortraveller replied on 14/02/2023 20:01

Posted on 14/02/2023 20:01

Stinky Pete,  And you think those private sites will give you refunds if  you chop and change your numbers? Do please let us know how you get on. 

JollyKernow replied on 14/02/2023 20:18

Posted on 14/02/2023 18:55 by StinkyPete78

I have just had a week at Commons Wood site.

Unknown to me at the time of booking there is a "TICK" box that you have to "Untick" or you will pay for your entire holiday before you get to the site.

So if there are any changes during your stay (like going from 2 adults to 1) you end up paying all the way through for two people.

In this case we were having two nights away to see family leaving the caravan on site.

On checking in I advised the warden that I needed to change the booking as we would not be on site for two nights (hoping to save £17.40) so wanted to pay for just the caravan on site.

The warden struggled to sort this out so I said leave it I will contact the club the sort the refund.

Just been informed that they will not refund even though we did not make use of the facilities other than the plot.

Rule 5E applies! So if it happens again I will say my other half is not on site for two nights and save myself £8.70 instead of losing the £17.40.

The booking system is an "Off the Shelf" package from a hotel system I'm told and it's not fit for purpose. I often go away on my own and my wife joins later.

After 17yrs of being a member I have just cancelled my membership and will look at alternatives. The C&CC offers so many discounts and I will look at more Private sites now.

Posted on 14/02/2023 20:18

Rule 5e does state that normal rates will apply when a pitch is unoccupied. In my 13 years with the club it's always been that way. It's surely up to you if you don't make use of the facilities you've paid for. There are sites with storage facilities other than using a touring pitch that might have suited you better?.

JK

SteveL replied on 15/02/2023 07:54

Posted on 15/02/2023 07:54

I wouldn’t have expected any discount if I left  the van unattended for a couple of nights. No more than we did when we had a seasonal a few years ago, you paid a set fee and it was up to you if you used the pitch / facilities. SP I doubt you will find the C&CC any more accommodating, although there sites do work out very good value if you qualify for the Age related discount and you would probably save £8 a night anyway.

cyberyacht replied on 15/02/2023 08:41

Posted on 15/02/2023 08:41

One wonders how fluctuating occupancy would be monitored anyway. Turn up solo and check in. Collect OH from the station a few days later, returning to the site. Would a warden notice that instead of one person in the car there were two. Very much reliant on the integrity of the member, I would have thought.

JollyKernow replied on 15/02/2023 08:53

Posted on 15/02/2023 08:41 by cyberyacht

One wonders how fluctuating occupancy would be monitored anyway. Turn up solo and check in. Collect OH from the station a few days later, returning to the site. Would a warden notice that instead of one person in the car there were two. Very much reliant on the integrity of the member, I would have thought.

Posted on 15/02/2023 08:53

To answer your fourth sentence, Yes.

JK

Cornersteady replied on 15/02/2023 09:12

Posted on 15/02/2023 09:12

When Mrs C was still working I would set up on say a Friday during the day and stay until Monday morning, my wife would arrive after her work and would leave late Sunday night so I would be on my own then but I never asked for, or booked paid for one less adult for that Sunday night as it seemed a bit petty as she would have been there most of the day. 

If however I was staying on (sometimes through the week till Friday) then yes I'd only pay for myself then.

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