Excuse for a week site

nelliethehooker replied on 11/09/2022 21:57

Posted on 11/09/2022 21:57

I feel very sorry for all those CL owners and those that have wanted to look for and book a CL. The "Essential Maintenance" has been in effect for over 24 hrs and I wonder in that time now many prospective CL clients have given up the idea of booking a CL and have found alternative sites? It would not be so bad had we, as customers, had been informed of the down time but just to shut down the site is treating us and CL owners with no respect. I have not yet tried to access the CL section and hopefully it will be accessible whereas the club bookIng site has  huge queue at the moment. The very worst website I have experienced.

Pathfinder replied on 11/09/2022 22:42

Posted on 11/09/2022 22:42

In two minds not to renew my membership at the end of the month

I would be embarrassed to say I work for this club the way they treat members

eurortraveller replied on 12/09/2022 13:48

Posted on 11/09/2022 21:57 by nelliethehooker

I feel very sorry for all those CL owners and those that have wanted to look for and book a CL. The "Essential Maintenance" has been in effect for over 24 hrs and I wonder in that time now many prospective CL clients have given up the idea of booking a CL and have found alternative sites? It would not be so bad had we, as customers, had been informed of the down time but just to shut down the site is treating us and CL owners with no respect. I have not yet tried to access the CL section and hopefully it will be accessible whereas the club bookIng site has  huge queue at the moment. The very worst website I have experienced.

Posted on 12/09/2022 13:48

Look up CL phone number in handbook, pick up telephone. Big problem? 

Rushly replied on 12/09/2022 17:38

Posted on 12/09/2022 17:38

Spent nearly two hours in the "queue" this afternoon. First attempt, got in after forty five minutes, made first booking for two nights and tried to make further booking for an additional two nights at another site which certainly had availability, but the system became extremely clunky and logged me out!! Re-joined queue at 15:27 and system said I would have to wait sixteen minutes. One hour and fifteen minutes later I got to the front of the queue only to find I could not make a further booking. System didn't say if the site was fully booked as it used to, so I was left in the dark. If I cant make a suitable further booking I would like to cancel but now, of course, I will lose my deposit for the first booking.

Is this how its going to be from now on ??? Whilst the old booking system wasn't always perfect it did at least work. Perhaps the old saying, "if it ain't broke don't fix it" would be applicable. 

brue replied on 12/09/2022 18:34

Posted on 12/09/2022 18:34

Nellie and others, if the site stays live the CL section is  now working OK and of course the booking system isn't needed as CLs are booked via their owners. If all else fails use the sites directory.

smile

Wherenext replied on 12/09/2022 18:53

Posted on 12/09/2022 18:34 by brue

Nellie and others, if the site stays live the CL section is  now working OK and of course the booking system isn't needed as CLs are booked via their owners. If all else fails use the sites directory.

smile

Posted on 12/09/2022 18:53

Just tried to access the C.L. section Brue. Got put in a booking queue!!! No access to C.L.s.

In answer to EuroT's post, how do I get access to the various sites reviews that I wanted to look at that help me decide which site to then telephone?

brue replied on 12/09/2022 18:57

Posted on 12/09/2022 18:57

Don't access it from the main booking site. Use other routes. I looked in via the home page, eg the one accessed top right, green box with three white lines and scroll down, everything worked well.

Wherenext replied on 12/09/2022 19:30

Posted on 12/09/2022 19:30

Actually Brue I went in from C.L. page but by county.

DON'T PRESS search and BOOK button.!! Seems to have been programmed to think Booking refers to CAMC sites. Poor web design that can't differentiate between these. Needs sorting for the sake of the C.L. owners more so than us lot.

ps I'm looking in on a MacBook Air - isn't configured the same way you advised.

brue replied on 12/09/2022 19:53

Posted on 12/09/2022 19:53

Now trying the same on my laptop, CL section is working via Find A UK Campsite, top menu bar.

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