Caravan club Wi-Fi is rubbish

Annie Jeanes replied on 12/11/2021 19:54

Posted on 12/11/2021 19:54

When will the club get the Wi-Fi sorted? Once again I have purchased time and am finding it impossible to log out of one device to use another. What is all this log out nonsense? Surely you should be able to just disconnect on one device and then connect on another. I keep wasting expensive minutes trying to log out. 

EmilysDad replied on 25/05/2022 10:17

Posted on 25/05/2022 09:29 by Smick808

Like many others, I think that the wifi provision is extremely poor. I recently paid for a week of access, and managed a total of something like 25 minutes on two different sites - eventually giving up with it, and having to use 4G data.

Air Angel must be laughing all the way to the bank, as the assistance offered was as good as useless - "There are too many customers on the site connecting at the same time"  (this on the Centenary flagship site!) Surely the provision must be on the basis of a large proportion connecting, given how much equipment is now reliant on wifi.

We had spent the previous week in the north east, using sites belonging to another well known camping club, where the Wifi worked seamlessly on 3 sites with no problems. If they can do it, why not CAMC?

Time for some radical redesign and move into the 21st century, rather than hoping the minimum standard will be acceptable !

Posted on 25/05/2022 10:17

this club can't even manage to get their website working properly let alone interweb out in a field .... 

Graydjames replied on 25/05/2022 11:36

Posted on 25/05/2022 11:36

I often have to work when away for longer stays in my van. I have a hi-spec UFF computer and dual monitors, essential for being able to work properly. Laptops do not cut it for me.

A good, reasonably fast, consistent, working internet connection is essential for my work. More and more software is in the cloud and I must have email and the ability to log in to my machine at my base office. So given this essential need, I had to give up on club Wifi some years ago; it was just far too unreliable. I now depend solely on 4G. I always check the 4G connection before booking a site but, so far, whether by luck or something else I cannot say, I have not had to reject a site I wanted to visit because of a lack of 4G. No doubt there are some around without 4G coverage, but I have not found one I wanted to visit yet. In my experience 4G far out performs club WiFi. 

I must reiterate TW's point; don't waste your money on club Wifi.    

replied on 25/05/2022 12:03

Posted on 25/05/2022 12:03

The user and all related content has been Deleted User

GerryO replied on 25/05/2022 12:31

Posted on 25/05/2022 12:31

Club wifi is pants.

Thank heavens for cell phone hotspots I I think commitee should just dump club WiFi, except in areas of no 4g signal,  give members a reduction in site  fees instead.

 

Briang replied on 25/05/2022 12:39

Posted on 25/05/2022 12:39

We were in The  New forest Centennary site a couple of weeks ago. We were 50 yards away from the mast the only thing that was in the way were trees seperation us from the next pitches. Signal strength was around 25mb to 45mb you would get a connection then all of a sudden it would go off then you would have to reset it and try again, thia would happen continually. What a pathethic connection. What a waste of time.

Tinwheeler replied on 25/05/2022 13:20

Posted on 25/05/2022 12:31 by GerryO

Club wifi is pants.

Thank heavens for cell phone hotspots I I think commitee should just dump club WiFi, except in areas of no 4g signal,  give members a reduction in site  fees instead.

 

Posted on 25/05/2022 13:20

Reduction in site fees - I like your sense of humour🤣🤣

Rocky 2 buckets replied on 25/05/2022 16:13

Posted on 25/05/2022 12:03 by

I suspect that the only reasons that CC Ltd continues to allow Air Angle to provide a non-service on their sites are contractual and money.  It's certainly not for the service provided.  

Posted on 25/05/2022 16:13

Folk are continuing to pay for crappy service so there’s no incentive to change🤷🏻‍♂️

SteveL replied on 25/05/2022 17:11

Posted on 25/05/2022 17:11

We paid the yearly fee for some four years prior to covid and were generally satisfied with the service we obtained at the times of year we used it. It ran out as covid struck and when things started up again the sites were rammed. I decided not to renew until I found out how it worked with the full sites and a different from normal demographic. The answer was very poorly, at least on the free side, it was often not even possible to get a connection and if obtained it was very very slow. As a result we didn’t renew,  used our phones more and increased our data allowances. There are a few sites where we haven't been able to get 4G on EE or O2, but not many. Although our data allowance has increased our new contracts have reduced. Unlike the CC Wifi which has increased substantially since we last bought a 12 month pass. I can’t see that we will ever use the paid for service again. I suspect the only ones who buy it now are first time users, who haven't realised how poor it is and those without smart phones. Although they would be better off spending their money on a MiFi.

DavidKlyne replied on 25/05/2022 19:33

Posted on 25/05/2022 19:33

Is Air Angel the problem? I only ask this as we are currently on a CL which part of a much larger enterprise and their free WiFi seems to be working quite well and it is administered by Air Angel. Just a thought?

David

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