Posted on 11/05/2021 19:47
On another site, I'm sick of hearing about "Jobs Worth" wardens on the Club Sites. My experience is that today's wardens are hard working, friendly and helpful.
Is it time to update their title? Does the title Warden give the wrong impression? Would Site Manager be a better title? Or something else? Or is Warden just fine?
Posted on 12/05/2021 18:29 by JollyKernowYou're not far from home then jv?
JK
Posted on 11/05/2021 21:05 by JollyKernowAt all club sites, just by reception there's the name board (first names only now). The top of that sign just says "we're here to help". No mention of "wardens" at all.
Where have you been recently qfour?
JK
Posted on 11/05/2021 23:06 by allanandjeanHad to smile at this thread, and this particular post, as it reminded me of the fact that organisations must be frequently disappointed that their latest great idea does not resonate with people they are aimed at.
The term warden was the one used for many years by a client, a housing association, to describe the role of the person who worked with their tenants.
Various name changes were undertaken with the last two being the SLA, supported living advisor, and Concierge.
Over a number of years, and no matter what the current term was, I never heard any tenant use any term other than warden.
Posted on 12/05/2021 20:33 by DavidKlyneSo do site staff wear name badges, even if only first names?
David
Posted on 13/05/2021 09:08 by JVB66Why should site staff have to wear their name on a badge ? Which would then make them a target for some of the less polite membership
Posted on 13/05/2021 09:55
I disagree with that. If an organisation wishes to promote excellent customer service it works at building relationships with its customers. One way to achieve this is to be able to recognise who you are dealing with. When I walk into a site reception the staff know who I am but invariable I have no idea who I am dealing with. If staff had name badges (first name only) I can then personalise my thanks and I think it leads to a more friendly atmosphere all round.
David
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Posted on 13/05/2021 09:08 by JVB66Why should site staff have to wear their name on a badge ? Which would then make them a target for some of the less polite membership
Posted on 13/05/2021 10:22
Plenty of supermarket staff wear a name badge .... I have my full name sewn on to my work wear.
EmilysMum had cause to complain about a staff member at a local shop. She asked for his name, he gave her a name, she then went higher up the management when she then found out he's given her a false name. If only they'd had to wear a name tally, she wouldn't have needed to ask & he wouldn't have lied.
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QFour
Motorhomer