Posted on 11/05/2021 19:47
On another site, I'm sick of hearing about "Jobs Worth" wardens on the Club Sites. My experience is that today's wardens are hard working, friendly and helpful.
Is it time to update their title? Does the title Warden give the wrong impression? Would Site Manager be a better title? Or something else? Or is Warden just fine?
Posted on 13/05/2021 11:27 by JVB66Interesting as our granddaughter works for a big supermarket chain and they can wear a name badge if they do not feel vulnerable, but it is not compulsory, as many staff are now being abused by name if some customers are aware of their names
Posted on 13/05/2021 11:59
I think people who are intent of abusing people in that way will do that anyway regardless of whether someone has a name badge. I worked for a large retail organisation and I do recall people being concerned when name badges where introduced but the reality was cases of actual problems were very rare, if at all. It was standard practise when you telephoned someone that you gave your name so I don't really see the difference. With the realisation that the person you are dealing with knows your name should also encourage better customer service. Having names on a board outside of site reception is a bit pointless unless those people are going to be recognised by name when you go into reception. After all it is meant to be a Club!
David
Posted on 13/05/2021 12:44
Yes we have name badges DK. Mine usually ends up in a pocket as when I'm out on the tools I'll probably change tops two or three times a day and forget where it is! With regard to your last sentence about names outside reception, there's only two of us on this site so those first names are just me and her. We always introduce ourselves to new customers anyway.
I respect that on multi couple sites there could be eight or ten names on the wall and would expect those staff to have identity displayed. I agree that if someone wants to get in your face they will, they don't need your name for that.
Posted on 13/05/2021 11:59 by DavidKlyneI think people who are intent of abusing people in that way will do that anyway regardless of whether someone has a name badge. I worked for a large retail organisation and I do recall people being concerned when name badges where introduced but the reality was cases of actual problems were very rare, if at all. It was standard practise when you telephoned someone that you gave your name so I don't really see the difference. With the realisation that the person you are dealing with knows your name should also encourage better customer service. Having names on a board outside of site reception is a bit pointless unless those people are going to be recognised by name when you go into reception. After all it is meant to be a Club!
David
Posted on 13/05/2021 12:44 by JollyKernowYes we have name badges DK. Mine usually ends up in a pocket as when I'm out on the tools I'll probably change tops two or three times a day and forget where it is! With regard to your last sentence about names outside reception, there's only two of us on this site so those first names are just me and her. We always introduce ourselves to new customers anyway.
I respect that on multi couple sites there could be eight or ten names on the wall and would expect those staff to have identity displayed. I agree that if someone wants to get in your face they will, they don't need your name for that.
Posted on 13/05/2021 09:55 by DavidKlyneI disagree with that. If an organisation wishes to promote excellent customer service it works at building relationships with its customers. One way to achieve this is to be able to recognise who you are dealing with. When I walk into a site reception the staff know who I am but invariable I have no idea who I am dealing with. If staff had name badges (first name only) I can then personalise my thanks and I think it leads to a more friendly atmosphere all round.
David
Posted on 13/05/2021 11:27 by JVB66Interesting as our granddaughter works for a big supermarket chain and they can wear a name badge if they do not feel vulnerable, but it is not compulsory, as many staff are now being abused by name if some customers are aware of their names
Posted on 13/05/2021 17:08
I've been using the term 'site staff' now for quite a few years, and I believe the Club have too. I haven't noticed the name badges or signs, to be honest. I usually want to get the caravan pitched, electic and water on, and the kettle on after the journey. 
I'll try and remember to look at Bridlington next week....
David
Posted on 13/05/2021 09:55 by DavidKlyneI disagree with that. If an organisation wishes to promote excellent customer service it works at building relationships with its customers. One way to achieve this is to be able to recognise who you are dealing with. When I walk into a site reception the staff know who I am but invariable I have no idea who I am dealing with. If staff had name badges (first name only) I can then personalise my thanks and I think it leads to a more friendly atmosphere all round.
David
Posted on 13/05/2021 18:42
Actually there are those who claim that a name badge on staff does exactly the opposite. Rather than build relationships, it acts as a barrier between staff member and customer. It provides service in an artificial way by creating a dividing line between a badged staff member and an unbadged customer. Some companies are ditching badges and encouraging staff members to introduce themselves with their name rather than be forced to wear a label.
For myself, I have not the least interest in whether badges are worn or not; I just felt the opposite view needed to be aired.
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