Posted on 11/05/2021 19:47
On another site, I'm sick of hearing about "Jobs Worth" wardens on the Club Sites. My experience is that today's wardens are hard working, friendly and helpful.
Is it time to update their title? Does the title Warden give the wrong impression? Would Site Manager be a better title? Or something else? Or is Warden just fine?
Posted on 13/05/2021 18:42 by GraydjamesActually there are those who claim that a name badge on staff does exactly the opposite. Rather than build relationships, it acts as a barrier between staff member and customer. It provides service in an artificial way by creating a dividing line between a badged staff member and an unbadged customer. Some companies are ditching badges and encouraging staff members to introduce themselves with their name rather than be forced to wear a label.
For myself, I have not the least interest in whether badges are worn or not; I just felt the opposite view needed to be aired.
Posted on 13/05/2021 20:58
I am struggling to understand how wearing a name badge would act as a barrier between a staff member and customer. I suppose it might depend on the type of organisation. When you are selling high value merchandise, especially of a technical nature I think customers appreciate knowing who is helping them just in case they need to ask more questions when they get home.
However we do digress a bit from site wardens/staff and names on boards or the wearing of names. On that score I still maintain that putting a name on the board outside reception, especially if its more than two (with two you might be able to work it out by a process of elimination!) it surely needs site staff to wear name badges, if not you might as well throw the board away as its an empty gesture?
David
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Posted on 13/05/2021 21:22
DK
11 years with the club and as I've already stated, we've always introduced ourselves to new customers. That's always been the case when we were assistant managers or managers, colleagues included. That first introduction and a bit of banter breaks the ice and sets the tone each way.
JK
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Posted on 13/05/2021 21:22 by JollyKernowDK
11 years with the club and as I've already stated, we've always introduced ourselves to new customers. That's always been the case when we were assistant managers or managers, colleagues included. That first introduction and a bit of banter breaks the ice and sets the tone each way.
JK
Posted on 13/05/2021 21:40
All power to you JK but that is not something I ever recall happening on the many Club sites I have visited. Certainly come across a few wardens who are very friendly and accommodating but don't recall introductions. My general experience is that site staff are, almost without exception, polite and efficient ( and some you can share a joke with) which I suppose is all we need.
David
Posted on 13/05/2021 20:58 by DavidKlyneI am struggling to understand how wearing a name badge would act as a barrier between a staff member and customer. I suppose it might depend on the type of organisation. When you are selling high value merchandise, especially of a technical nature I think customers appreciate knowing who is helping them just in case they need to ask more questions when they get home.
However we do digress a bit from site wardens/staff and names on boards or the wearing of names. On that score I still maintain that putting a name on the board outside reception, especially if its more than two (with two you might be able to work it out by a process of elimination!) it surely needs site staff to wear name badges, if not you might as well throw the board away as its an empty gesture?
David
Posted on 13/05/2021 21:22 by JollyKernowDK
11 years with the club and as I've already stated, we've always introduced ourselves to new customers. That's always been the case when we were assistant managers or managers, colleagues included. That first introduction and a bit of banter breaks the ice and sets the tone each way.
JK
Posted on 14/05/2021 13:26
I think “Warden” is very appropriate when you see all the evenly spaced vans lined up precisely in their cells (aka serviced pitches). Once the lights go down very few escape even though there are no doors. Many inhabitants do have TVs though, so a bit different.
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Posted on 14/05/2021 13:26 by hitchglitchI think “Warden” is very appropriate when you see all the evenly spaced vans lined up precisely in their cells (aka serviced pitches). Once the lights go down very few escape even though there are no doors. Many inhabitants do have TVs though, so a bit different.
Posted on 14/05/2021 13:45 by TinwheelerYet you rejoined in order to share the experience 🤷🏻♂️
QFour
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