An open letter to the Community Manager - reviews

 Corners I'm not saying dont apply the club polices.

What I am saying is if the WAY those conversations are being interpreted by US the customer is of poor customer service, (a number of them, im surprised tbh at the amount) then that's showing a fault with the wardens manner, and maybe a lack of procedures/implementation to follow under such circumstances.

"Hello Mr Swiss person, I'm sorry we are unable to accept you at this time because of abc".

"Can I empty the toilet" ?

"I'm sorry its against club policy, I can provide the number of EGH if you wish to phone them and seek further advice".

Ok so they could still write a negative review, but would it still contain the overtones it did? 

I'm not sure, but let's say it did, I've read it, and dismissed it as half a dozen of one and 12 of the other, so it wouldnt influence my decision to go to that site.

You cant have a review section for just good reviews, as I say, wardens form part of the site, they are open for criticism, it's the job, as is anyone in customer services, me too as a representative of the company it's in my contract to be polite at all times, and I just drive a lorry!

A perfect example of the review section being used inappropriately and another instance where the 'reviewer' has not understood the club's policy. 

There is clearly more to it in terms of availability of pitches so it is one common sense dictates is best reported and left to the club to investigate. 

No.

The person was left feeling that there was overtones to the wardens decision. 

You cannot expect a person to accept any language, or manner from a warden simply because they themselves havnt read the rule book.

The Warden should have taken time, effort and maybe referred up so the MEMBER didnt feel this way. 

What you are saying, in essence is, if the member is making a request not allowed under club rules they can be spoken to any old how!

No.

..........

The subject here is can that person include this in a review?

Yes 

The person was left feeling that there was overtones to the wardens decision.

Allegedly or was he just annoyed that he could not empty and fill up? We will never know.

True, but everyone can make up their own minds who reads it 

I have, an even though I'm pro member on 99.9% of all issues, 

On this one I'm calling it 50 50.

Which we are all free to do.

But again, not the discussion point.

indeed, and this is not the first time (being turned away) that this had happened to this reviewer, Again I am not saying they are being insincere.

I think the latter here ET, a possible case of where being told no (or as they put it NO) is then labelled as unfriendly and not welcome, especially as all other reviews I could see are positive. Even the depth to which they found excuses for being turned away indicates something? Being Swiss being the most ridiculous one? How did they get that from the wardens?

So for the point of this debate, 

You have read their review, and others they have written,  and dismissed them

I too have partially dismissed them

So you and I are in agreement

Let reviews stand as is, no harm being done, provided Fred doesnt come back from the Quarry!

Brilliant 

Only a matter of time before you saw sense X

All I need now is JVB to tell me they have a distant cousin who drives a digger! Clocks ticking 

Apologies for going off thread.

Wellys and Mac – Hope you don’t mind me asking but just wondering if the big gaps between your sentences are part of the software you are using to type into then maybe you copy & paste into CT.

No, what?

With respect, Brit, you are making huge leaps there and imagining things I have not said. That’s the polite version of my thoughts.