Server Errors

I'm not being denied access, but it is taking an age to access discussions.

Colin

Well it might just be something to do with preparing the website for the new booking launch, but at the moment, patience is wearing thin, as like little moles, we are living in the dark. But I know a very good way of getting HQ’s attention, but it needs team work from lots of those who use CT. Use Trustpilot, the Club’s public measure of its organisational quality. 😉 

Just simply put in a Trust pilot review about how dismal the website is, how slow, how error prone, and how little faith it generates for when the new booking system goes live in April, and watch the TP rating take a tumble. At the moment, the Club is really focussing on wanting to increase its market share, making sure every aspect of its social media and online profile shows the Club in a positive manner. It’s falling down badly in supporting it’s own membership forum!

has it ever been seamless?

Can you not remember the halcyon days when the only problem we noticed was the length of time a post took to appear?

Aaahh, those really were the days.🤣

And did you get a reply? I have rarely ever had!

It seems the club just stick their fingers in their ears and hope it all goes away!

Unfortunately it now seems worse across the whole web site, I've found various links failing including fb and twitter etc. It's intermittent but very unreliable.

Someone mentioned using Trust Pilot to complain but when looking in on there it's already suffering from complaints. 

I presume a presence at the NEC is taking up much time this week.

I do hope things improve.

Trustpilot is a review site not a complaints platform. I think Tripadvisor would be better. I just checked T/pilot-no complaints, disgruntled folk who’ve been ignored after complaining yes but that is the norm under-‘not customer focused issues’🤷🏻‍♂️

In our area it seems the whole Internet is very slow, it is taking an age to get anywhere

I thought that was clear in my reply? Rowena is not involved in the nuts and bolts of the IT system. All she can do is to escalate the problem to those that can fix it. If, as we understand it, the IT services are run by a third party  I imagine that tends to muddy the water a bit.

I would also imagine that if the priority is getting the new booking system up and running in time for an imminent launch then perhaps Club Together has to take a back seat? Although it would be nice to know that?

David

  ...  Rowena is not involved in the nuts and bolts of the IT system

I didn't suggest she was .....