What are reviews for?

moulesy replied on 08/07/2019 21:42

moulesy

Posted on 08/07/2019 21:42

I like reading reviews of both club sites and CLs. I like to know what folk think of the sites, the surroundings, local places of interest, activities (even occasionally shopping opportunities!) and places to eat. For CLs it's also useful to know about any access difficulties or what facilities are available and their standard.

But just lately reviews, particularly of club sites seem to have become little more than an opportunity to air grievances. If it's not having a go at the wardens (usually prefaced by comments like "we were only 50 minutes early", "my dog was only off the lead twice" , "I only just drove over the grass when reversing my van") it's complaints about barking dogs, loud TVs etc.

Today we have a review which now stretches to 20 posts and, apart from a reference to it being "a lovely site " in the opening sentence of the OP, there's not a single word about the site itself.

Is this what reviews should be? Are there not more appropriate means of taking up issues which have happened on one's visit? When I read reviews, even of club sites on, for example, UKcampsite these grievances aren't aired.

So my question is as in the title "what are reviews for"? What do others think?

124 replies

moulesy replied on 10/07/2019 14:42

moulesy

Caravanner from Wiltshire

Posted on 10/07/2019 14:04 by

Thanks folks the lucid explanation of how there are so many 5 star reviews will be of great help next time I am pondering which club site to use

Posted on 10/07/2019 14:42

Mmmm .... let me guess which one, and when, it will be!

Takethedogalong replied on 10/07/2019 14:51

Member

Takethedogalong

Posted on 10/07/2019 14:51

We never bother with star ratings on Club Sites. Much prefer to look at the little descriptive graphics. We like the Zzz one the most. Well, after the doggy one of course......🐾🐾🐾😁

1 person likes this

brue replied on 10/07/2019 15:24

Member

brue

Motorhomer

Posted on 10/07/2019 15:24

Some of my favourite types of review give directions on foot to the nearest shop, pub or attraction. These details are often elusive on site details or you ask someone on site and they bend their heads in a hard to follow direction sequence. We once got totally lost trying to find somewhere in Ireland using the head nodding method, round the corner, up there and down through the woods.

moulesy replied on 10/07/2019 15:31

moulesy

Caravanner from Wiltshire

Posted on 10/07/2019 15:24 by brue

Some of my favourite types of review give directions on foot to the nearest shop, pub or attraction. These details are often elusive on site details or you ask someone on site and they bend their heads in a hard to follow direction sequence. We once got totally lost trying to find somewhere in Ireland using the head nodding method, round the corner, up there and down through the woods.

Posted on 10/07/2019 15:31

You were in Ireland, brue. Wasn't the first bit of advice "ah, now I wouldn't start from here!"

1 person likes this

replied on 10/07/2019 16:06

Posted on 10/07/2019 14:42 by moulesy

Mmmm .... let me guess which one, and when, it will be!

Posted on 10/07/2019 16:06

The user and all related content has been Deleted User

RowenaBCAMC replied on 17/07/2019 15:22

Staff

RowenaBCAMC

Trailertenter

Posted on 17/07/2019 15:22

Hi everyone,

Thank you for your feedback on reviews. We do ask that reviews, like the forum itself, is not used as a means of complaint as we do have the proper channels for complaint i.e. on site at the time or if not resolved during your stay then to the relevant team to investigate - which can be found in the contact us page on the website.

Saying that, people are more than welcome to express their views and opinions and we do try and respond where we can. We do get hundreds/thousands of reviews during peak seasons (it keeps me busy!) so comments can get missed which is why we ask people not to use reviews as a channel for complaints.

We love to hear about the site in the reviews, things to do in the area and recommendations and do really value constructive feedback.

3 people like this

N1805 replied on 17/07/2019 16:54

Member

N1805

Posted on 10/07/2019 16:06 by

You might be right if I get another voucher but was "advised" by a friend recently that the Oxford C&CC club would be less out of our way and might use that instead

Posted on 17/07/2019 16:54

Just for info - We used C & CC site @ Oxford as an overnighter as it was convenient for roads. We were aware that it was in an urban environment so could be noisy (as per the book info) but found it too noisy mainly because whilst we were there the trains were active well into the late evening. Some pitches are further away but we were not given a choice even though the site was not full at the time and there were alternative quieter pitches so I doubt we will use it again.

replied on 17/07/2019 17:05

Posted on 17/07/2019 16:54 by N1805

Just for info - We used C & CC site @ Oxford as an overnighter as it was convenient for roads. We were aware that it was in an urban environment so could be noisy (as per the book info) but found it too noisy mainly because whilst we were there the trains were active well into the late evening. Some pitches are further away but we were not given a choice even though the site was not full at the time and there were alternative quieter pitches so I doubt we will use it again.

Posted on 17/07/2019 17:05

The user and all related content has been Deleted User

DavidKlyne replied on 17/07/2019 19:51

Moderator

DavidKlyne

Motorhomer from Buckinghamshire

Posted on 17/07/2019 16:54 by N1805

Just for info - We used C & CC site @ Oxford as an overnighter as it was convenient for roads. We were aware that it was in an urban environment so could be noisy (as per the book info) but found it too noisy mainly because whilst we were there the trains were active well into the late evening. Some pitches are further away but we were not given a choice even though the site was not full at the time and there were alternative quieter pitches so I doubt we will use it again.

Posted on 17/07/2019 19:51

I think any site in a similar situation location wise would risk being prone to some noise, even just the general everyday hubbub of living in a City. We have stayed there but didn't find the noise a distraction and inside the van were hardly aware of it. I appreciate that we are all different in how noise can impact on us but we didn't find it any worse than many sites we have stayed on. Compared to being on Henley Four Oaks parked against the road boundary it was positively quiet!!!

David