Club Vouchers

Ordered ours on the 24th April & got them yesterday. We ordered them because there was no expiry date cannot see an expiry on vouchers or paperwork that came with them. Would they have a expiry date on the vouchers?.

Received mine yesterday.No expiry date on the vouchers or in the covering letter.

"All orders up to and including 28 April 2020 will receive vouchers with no expiry date. All orders from 29 April 2020 onwards will receive vouchers valid until 31st December 2021".

Ordered £1000 of these on the 3rd May based on the basis that they had no expiry date. We would normally spend £800 - £1,000 per year with the club. Given the current situation though I’m rather concerned that if everything isn’t up and running for this summer we won’t have time to use them. Yes, I did check the T&C’s, went away to deliberate as to how much to spend before making the purchase a few days later, during which time the club apparently changed these. Legal? Probably, it’s a bit of a dirty trick though isn’t it!

Legal? Probably, it’s a bit of a dirty trick though isn’t it!

I would tend to agree. I was also going to buy some, because they were valid indefinitely. We received an email advertising them on the 1st May.  I probably wouldn't have looked at it as I had already checked up on the offer. OH did however, and conversation went:-

OH. I thought you said those vouchers had no expiry.

Me. They don't.

OH. Well it says here (in small print at the bottom) they are only valid to the 31/12/21.

I had a look and sure enough that was the case. So we decided not to buy any.

Otherwise I would probably have been caught like yourself.☹️

The change to terms and conditions seems very poor to me. Rather than in the small print Steve an honest broker would have made it clearer/more evident in the offer. 

I thought the Caravan and Motorhome Club prides itself on treating everyone equally, all one big family?, my opinion is there should be no expiry date on the vouchers, however what is even less acceptable is that some members have vouchers that have no time limit and others have vouchers that expire 31st Dec. 2021, thats not equality.

Please don't grumble on here in these difficult times. If you are not happy with your vouchers just send them back. 

I'm not sure why a member should not express there dissatisfaction, even in these difficult times.

On the order page it says:-

Returns

Please note we are unable to accept returns of UK Club site vouchers.

What's a forum for then? Just to sing praise? Forums IMHO are for both praise & criticism!