Member Offer: My Esso Card

My online account has been active for some time now, showing all details except the card number, I still have no card but I noticed today the PIN number given has been changed, my confidence in this is deminishing by the day.

The lack of support from both the club and pump king who seem unwilling to offer any customer support is only adding to my doubts that I have entered into something that even if I receive my card I will be unwilling to risk using.

I still have no card but I noticed today the PIN number given has been changed

I found the same with mine and the card turned up yesterday, so your's may be imminent!

However, like you and others, I have to say that the lack of communication from both parties is deafening

I would want some re-assurance from both before I contemplate using the card, failing that I'm sure I can manage without it, I have done so far

Ordered my card on Thur 3 Jan, it arrived this morning, so just over 2 weeks.

I suspect that a lot of the communications issues are due to simply being completely overloaded with people trying to contact them. Not making excuses etc, but if you imagine that they weren't expecting so many people to take up the offer, they may just be getting completely swamped with people asking where their card is etc. 

Hopefully things will settle down over the next couple of weeks, and people can start enjoying the benefits!

I think I will wait a couple of weeks before using my card, and see how it goes!

Update as promised.

I bought some fuel on Wednesday 16th.

I noticed the next day that my fuel card number had now appeared on the login page all correct.

The pin number has been there for sometime and never changed.

I have just logged on again now to find an receipt has been added and is exactly the amount in should be according to the texted price.

I logged onto online banking and can see the correct amount has been authorised for debiting and will come out of my account early next week.

I will keep alert to the possibility of a double charge but assuming that doesn't happen all seems fine to me.

I am quite happy to be getting what I believe to be fuel with the benefit of added cleaners at a worthwhile saving over our local supermarket price.

I will update again if any issues occur but it seems that this scheme will be fine if they overcome the current overload problems

Petekim

Thanks for the positive post, good to see that it is working without problems for some members.

David

No  danger  of  that,  Brue,  'cos  I  do  like  to  read  fantasy  books  at  bed  time 

I wonder what the tone will be of the "letter from a member" that will undoubtably be printed in the next issue of the magazine?

Do you think the club could have someone from pump king to answer questions on their stand at the nec ? 

Or is that too much to ask ? 

I think it is.