Lovely site but better communication needed
I stayed at Mill House CL for three nights from 23/07/20 to 26/07/20. The site is neat and well maintained with pretty flower beds and mature trees and shrubs around the perimeter and views over the surrounding countryside. I received a warm welcome from the owners Anne and Colin and a small typed note that they have suspended general rubbish collection but would collect clean recycling. I asked Colin what I should do with my general rubbish and he suggested I take it to the tip, a round trip of 20 miles. As I was staying in a motorhome and had intended to just walk and cycle from the site I said it wasn't an acceptable solution, neither was the suggestion I keep my rubbish in my van for the duration of my stay in 25+ degrees heat. Anne came over later and said that rubbish collection had been suspended as she didn't want to have to sort it by hand during the Covid-19 pandemic. I have absolutely no problem with them not wanting to do something which made them feel unsafe but I felt a suitable alternative should be readily available. Anne suggested, and I agreed, that I sort my own rubbish into food waste, recycling and general rubbish and put it in their bins by their house next door to the site. This would not be a workable solution if the CL was full. Also, due to Covid-19, the toilet on the CL was closed. Anne apologised that she hadn't told me all this on the phone when I booked. Luckily I have a toilet in my motorhome but many vans and caravans don't so this could have caused a problem to people arriving unaware of the situation. It’s not a problem if CL owners feel they need to change or reduce the facilities advertised as being available but it would be useful if visitors are informed of this when they book so they know the situation and can make any adjustments. I know site owners have fixed overheads which still need to be paid but I feel that a temporary reduction in the fee of £14 per night would be appropriate to reflect that there are fewer facilities available than normal during this period. This is a lovely site with friendly owners and I would recommend it but they just need to make people aware of any changes to what is advertised at the point of booking. It's too late to be told these things when you arrive.
Review written by Ayla Forbes, family member, as I stayed there on my own.
TimRixon
Reviewed on 29/07/2020 07:25
