Firstly I have been a camper for over 40 years and this is my first bad review. It was my partner's Birthday and we were looking forward to our weekend away. I made a call in the early afternoon to let Karen know that we would be late arriving that evening and asked her if it was ok, yes no problem she replied just call me when you arrive as you may run into traffic which is exactly what we did and we were around 45 minutes late - it was half past 9 when we arrived. My partner jumped out of the vehicle to say sorry we were late and was immediately cut off and shushed and told to be quiet - my partner is gently spoken. Not hearing this I then jumped out of the vehicle where I also started to say sorry we were a bit late and was also cut off - be quite she said very abruptly to me - people have been in bed a long long time now - looking at the other vans I noticed all there lights were still on and could here tvs playing ? This is the pitch she snarled and make sure your quite - I felt like a scolded toddler - we don't normally accept late arrivals she snapped again ? park here and don't make any noise - oh and you won't be needing electricity tonight will you, not waiting for an answer she then stormed off. We had no idea where the water or showers and toilets were, but mainly we were left stunned in disbelief at the vile way we had just been spoken too - especially when it was all pre arranged - not that you would talk to anyone the way she did to us anyway - it was absolutely disgraceful. We decided that instead of staying the 3 nights planned that the next morning we would move to a more friendly campsite. I felt terrible as it was my partner's birthday and supposed to be a treat but this disgusting woman had wrecked it. On our return home we looked at other reviews where we found out that other people had also been treat badly on Tripadvisor. So I strongly recommend you steer well clear of this campsite - while it would appear that sometimes Karen can be polite it is also evident that she can be a vile person who could potentially ruin your holiday as she did ours. I will be speaking with the caravan club directly about this site as I would hate for others to experience what we did - she is not worthy of membership.