Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 4 of 5

Good for families

Disappointing

After 30 years experience with the club and other visits to this site was disappointed overall. The facilities were good as always but the fact that there were no suitable pitches for the disabled wheelchair or mobility scooter user was a big no go. All pitches are hard standing but with very loose deep gravel which is totally unsuitable for the movement of either electric wheelchair or mobility scooters. We recommended this site to our daughter and on her visit with us on adjacent pitch she was completely trapped! Her support worker was however given a shovel and had to dig and clear a pathway in and around her MOHO so she could exit the pitch. Our pitch was similar for husbands mobility scooter but we did exit without a shovel! I suggested to the staff that perhaps a couple of pitches could have a better surface for the disabled and was told that " in all honesty we have to go with majority of members requests and we do not get many users of mobility scooters, electric wheelchairs etc using the club! " Are the disabled being discriminated against? Such a disappointing end to a break away with our family especially after them joining the club on our recommendation and on their first trip away to a site with their Moho. Hopefully some notice will be taken of our comments and others will benefit in the future.
Motorhomer

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Tinwheeler replied on 07/11/2019 11:01

Posted on 07/11/2019 11:01

Have you considered carrying matting to run the chair over? It’s what some other folk do. 

I guess to alter the surface on a couple of pitches and reserve them permanently for chair users would put them out of bounds to other users thus possibly causing reverse discrimination? I’d go for self sufficiency with mats as you never know where you might find them handy. 

Hope the rest of your trip was successful. 

replied on 07/11/2019 11:07

Posted on 07/11/2019 11:07

" in all honesty we have to go with majority of members requests and we do not get many users of mobility scooters, electric wheelchairs etc using the club! " 

That response is a load of Tommyrot. I thought that sites had mats for such a purpose? I would definitely contact the Club sites team and explore this further.

JVB66 replied on 07/11/2019 13:01

Posted on 07/11/2019 11:07 by

" in all honesty we have to go with majority of members requests and we do not get many users of mobility scooters, electric wheelchairs etc using the club! " 

That response is a load of Tommyrot. I thought that sites had mats for such a purpose? I would definitely contact the Club sites team and explore this further.

Posted on 07/11/2019 13:01

Some have mats for MC wheels if on grass but i would not expect there to be enough for X amount needed 

replied on 07/11/2019 14:07

Posted on 07/11/2019 13:01 by JVB66

Some have mats for MC wheels if on grass but i would not expect there to be enough for X amount needed 

Posted on 07/11/2019 14:07

All the more reason to contact head office then

Hja replied on 07/11/2019 19:29

Posted on 07/11/2019 19:29

" in all honesty we have to go with majority of members requests and we do not get many users of mobility scooters, electric wheelchairs etc using the club! "

I'm sorry but I have often seen mobility scooter users on Club sites.  I use an electric e-foldi which is much smaller & lighter than mobility scooters (for adding mobility to those who need a little help) so I dont have this problem, but I do tend to notice mobility scooters.

From a numeric point of view of course mobility disabled people are in a minority but that is no reason why the Club shouldn't be more accommodating.

The site access statement simply states that pitches are hardstanding - doesnt even state gravel, let alone deep gravel.  The access statements for some sites state that no rollout mats are available.  One might presume that other sites do have them!!

I do think you should be writing to HQ and expressing your concerns.  Lots of disabled people caravan or motorhome, and more people are having mobility problems.  This is something that the Club should be giving serious consideration to.

 

Bigfam replied on 03/07/2020 18:42

Posted on 03/07/2020 18:42

I have just read this and I have to admit it isn't something I've thought about before.However I have to say that it is totally unacceptable for site staff to respond as they did. The Equality Act makes it perfectly clear that it is a legal requirement for reasonable adjustments to be made. Why should the disabled member need to carry around ground mats to enable them to operate their scooter ? The club should ensure that every site has this kind of equipment available and members should never be discriminated against in this way. The site staff should have contacted the club's head office and raised this matter.