We have visited this site twice this year, July and August, and due to personal reasons I had to leave at short notice. The staff couldn't have been any more kind or considerate. From arriving on site to leaving, any help asked for was met with a friendly smile and a willing attitude to help me. It was unfortunate to over hear a conversation of a visitor arriving earlier than advised by the club. How rude the arrivals were to the staff who approach this attitude calmly with tact. All this achieved was further delays to other people waiting to get in. I had emails well in advance of my stay stating the time, so down to you to check the details. We've all made mistakes or misjudged the time taken to get places but that isn't the fault of the people working on site. As another visitor mentioned in a review we also left shower gel in the showers to find it gone when we went to retrieve it! But that is the visitors not staff who keeps everything so clean and tidy. We will be visiting again soon and hope to stay the full time booked. It's a great site to visit and the dog loves the beach....but not the sea!😎