Great Site and location - serviced pitches would be much better.
The on site wardens were very polite and helpful.
We had a wonderful stay as usual at Yellowcraig and look forward to returning again next year.
Very good Covid -19 procedures in place at toilet block and dishwashing areas for those who required to use them. We like most families used our caravan facilities for most of the time we stayed.
It would be excellent at some time in the future if there were serviced pitches with mains water just like your Edinburgh site.
Is this something you are already thinking about in your future plans, especially when we have covid-19 situation. This would save using the same area as everyone else for collecting and disposal of water.
We do appreciate that this all takes time and revenue to implement.
I would like to comment on the Wi-Fi situation at Yellowcraig which as you know isn't too good at all.
My sister paid £11 on 2 occasions for 7 nights on her 2 visits in August and October and found the connection very poor in October much worse than August, to be fair August wasn't that great, so much so we had to take her home early during the October visit in order to do an extremely important live zoom meeting for a mortgage application, as she had had an offer accepted on a house during our October visit. If she hadn't gone home, she would have missed this very important interview (she had to wait 2 weeks to get the meeting in the first place) and could have possibly lost the house. She would have had to wait until the lender could arrange another zoom meeting. To be honest the lenders, are currently extremely busy with mortage applications, goodness knows when they would have been able to conduct another zoom meeting. My sister felt that by going home it didn't not only cost her the £11 for the wi-fi, it shortened the holiday (as she didn't return with us to continue the holiday just in case the bank required to contact her again during the rest of the holiday)and the inconvenience and expense of having to take her home.
We would appreciate your help in speaking with your Customer Services Department in order to consider refunding even the second £11 or perhaps providing a voucher we could use towards our future bookings for the inconvenience caused.
Is the wi-fi connection at Yellowcraig something you are looking to improve going forward for the future, as this site is an extremely popular site for members.
Thanks
