Be confident with our COVID Secure Commitment
Committed to keeping you safe
In line with the latest government advice around Covid-19, we’ve changed some of the procedures on our Club campsites to ensure we keep members, guests and staff safe and well whilst touring with the Club.
Whilst some of our processes and procedures may be unfamiliar and some elements may take slightly longer than usual due to COVID Secure protocols, rest assured our usual high standards of friendliness and cleanliness will ensure you can continue to enjoy the great outdoors with us.
How we’re keeping you safe
We’re operating contactless and cashless systems wherever possible to help keep you safe during arrival, pitching up and departure.
Our pitches are perfectly set up for social distancing and we are operating strict capacity controls within our communal on-site facilities.
We've increased the rigour and frequency of our cleaning and sanitising procedures, and enhanced the regularity of disinfecting surfaces across all common areas.
About your stay
Your arrival and departure
We’re operating a contactless arrival and departure process wherever possible, so please do not plan to pay in cash. As well as telephone payments, we have a contactless process to deal with UK Club Site vouchers, site night vouchers and gift vouchers.
- Check-in will be by phone from your car/outfit. The phone number will be clearly displayed by the entrance and a member of the site staff team will take payment over the phone and provide you with all the details you need.
- If you are unable to check-in by phone, an alternative process will be advised upon your arrival.
- Upon arrival, a member of the site staff will advise you of pitching options (site maps will be displayed outside reception so you know where to pitch).
- The vast majority of our pitches are at least 6m apart laterally from the centre, so are perfectly set up for social distancing.
- Just a little reminder that unfortunately we are not currently allowing visitors on-site to meet with other guests, this is to help keep members and staff safe at this time.
- When you depart, please leave any barrier or facilities keys at the exit in the box marked ‘KEYS’. We will retrieve the keys and ensure they are cleaned and sanitised appropriately for our next guest.
Test and Trace
- England and Wales: Due to Government requirements, our Club campsites in England and Wales will require all members and guests over the age of 16 to provide Test and Trace (or UK country variants) information. If you already have the NHS Covid-19 app, you will be asked to use this on arrival at the campsite for all party members over the age of 16 (Government requirement). If you do not have the app, you will be provided with a log sheet to complete. For more information on the Test and Trace requirements please see our Coronavirus FAQs.
- Scotland: All our campsites will display a Check In Scotland Test and Protect QR code poster which we strongly encourage you to scan on arrival at the campsite for all party members. Alternatively, we will use your booking details should Scotland Test and Protect Team contact us (you can opt out of this by emailing email@example.com). For more information on the Test and Trace requirements please see our Coronavirus FAQs.
- Scottish Islands: The Scottish Government requests that all travellers to the Scottish Islands who do not have COVID-19 symptoms take a lateral flow test three days before travelling to the Islands and a further lateral flow test on your planned departure date to the Islands. If you test positive, you should complete your period of self-isolation before you begin your journey. For more information on this and ordering a lateral flow test click here.
- Northern Ireland: Campsites in Northern Ireland will be required to collect customer details to help with the Test, Trace, Protect contact tracing programme.
Using our on-site communal facilities
Following the latest government advice, from Monday 17 May all our shared facilities (including showers) at our Club campsites in England, Scotland and Wales will be open and operating in line with government guidance and at reduced capacity.
Our covid secure protocols mean we can open our shared facilities with carefully managed social distancing measures in place to minimise household mixing. However, we would still strongly recommend the use of your own facilities wherever possible, if you are able to do so, as this will greatly reduce the risk of transmission.
If you do need to use our Club shared facilities, please follow the procedures we have put in place. We will be operating the social distancing measures in a similar way to 2020 and with the same process across all our Club campsites:
Sanitised wristbands will be available outside the blocks for you to use
Place the band on the hook to indicate the facilities are in use
When you leave, simply place the wristband in the container indicated where it will be sanitised again ready for next use
We appreciate these measures mean that you may experience extended wait times or may not be able to access our facilities at your preferred times. Our site staff will be on hand to help and support you if you have any concerns or questions. We would like to thank you for your understanding and patience in supporting the delivery of our Covid Secure Commitment.
We will be asking all members and guests staying at our Club Campsites in England, Wales and Scotland, to wear face coverings (unless exempt) when using the toilet blocks, disabled facilities, laundry, food preparation and dishwashing facilities.
Using our on-site social areas
Our on-site social areas will operate in line with Government guidelines.
- Playgrounds - Our playgrounds on campsites in England, Scotland and Wales will be open with COVID secure protocols. Parents or guardians will be responsible for ensuring that social distancing protocols in particular are followed for the safety of all. We also recommend that children and adults wash or sanitise their hands both before and after playing on the equipment.
- Games/ Information rooms - Unfortunately, games' rooms and information rooms will remain closed until Government guidance relaxes on shared facilities.
- Swimming Pools - We are actively working with Swim England to determine how and when our swimming pools at Hillhead, Looe and Seacroft can reopen. We will be following Government guidance and will implement any necessary safety guidelines. It is the Club's intention to open pools on 21 June 2021.
- Restaurants - Subject to Government guidance we are provisionally planning to reopen the restaurants at Hillhead, Looe and Seacroft Club campsites from 12 April 2021. The restaurant at Knaresborough Club campsite will remain closed for operational reasons until further notice. Some of our restaurants are able to provide a takeaway service and other campsites are visited by mobile catering units, and this will continue.
- Shops - Whilst we are aiming to provide the ability to purchase LPG, toilet chemical & rock pegs at all campsites, stock will vary at each site and many of our campsites will unfortunately not be providing the usual grocery shop offer. Therefore, please ensure you are as prepared as possible and bring all your groceries and essentials with you. Where available, service will operate via a telephone order and collect service, contactless payment will be encouraged.
- Grocery shopping can be delivered to a designated area on site, following agreement from the site staff.
How you can help
As the saying goes, 'we are all in this together', and by respecting each other and the latest guidance provided by the Government we can all stay safe and well.
- Where possible, use your own onboard facilities to help manage demand levels for the toilet and shower facilities
- Wear face coverings (unless exempt) when inside reception, the site shop and other enclosed or communal spaces on site, including toilet blocks and other shared facilities areas.
- Keep to footpaths where possible and avoid shortcutting across pitches.
- Always follow the current government guidance onsite and in the local area.
- Respect social distancing and regularly wash your hands.
- Follow the latest UK Government advice on social gatherings, especially gatherings inside caravans/motorhomes/campervans or awnings and tents: https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home
- If you’re staying onsite and feel unwell please go online to NHS 111 and also call the site phone number provided at check-in to let the site manager know.
All our Club campsites are certified ‘We’re Good To Go’, so you can rest assured that we are following the latest government advice and public health guidance.
With over 110 years of expertise, the Caravan and Motorhome Club has been helping families and friends to travel safely and never has this been more important. So when you’re ready to start planning your next trip, we’ll help you get on your way.
We’re here for you
We understand that you may still have questions about staying with us during this time. Take a look at the Coronavirus FAQs which we’ve put together, as you may find the answers you need.
However, if you’d still like to speak to us, don’t worry, our friendly and knowledgeable team are on hand to help - before, during and after your trip. Our contact details can be found here.