Simply not good enough
This was our third visit to Cae Mawr. However it was clear from the moment we arrived that the managers on this occasion were not having a good day. And it was about to get considerably worse.
Whilst being very careful not to hit a very large and badly sited motorhome on a bend I didn’t spot my caravan had clipped a wooden log on the opposite side of the road. This rolled under my van ripping the waste pipe mountings from underneath.
I reported this to the site manager, who was very quick to come round and try to fix the damage. He was equally quick to remove the offending log to the edge of the site where it remained throughout our visit.
On returning home I wrote to the Club to ask what their policy was on using logs, presumably to discourage vehicles from running over the grass. Some 4 weeks later their reply took me rather by surprise.
There was no attempt to answer the simple question I had asked. They were, however quick to praise the site manager for his help in trying to fix the damage and point out “this isn’t something we would accept liability for”. They were also keen to state the “responsibility falls with the driver who is in care and control of the vehicle to ensure that they can safely complete any manoeuver before proceeding with the route they are taking around the site”. The fact that, on this occasion the route was a hazard seems irrelevant.
This raises the question as to who is responsible for the safe siting of units and obstacles so drivers can manoeuver round the site safely? On previous visits to Cae Mawr, towing a twin axle van we have been asked not to pitch on this particular part of the site. The Clubs claims that no other incidents had been reported. However tyre tracks appearing where the log had been clearly showed other drivers had run over the grass whilst manoeuvring past the motorhome.
Two questions, in my opinion still remain unanswered. Do site managers have any responsibility in making sure units are sited so drivers can manoeuver round the site safely? And what measures are in place to make sure any ‘obstacles’ cannot damage people or property?
Returning briefly to the site in general, this was not up to the standard we have seen on previous visits. The grass was long and particularly untidy round some of the seasonal pitched units. There were also areas of grass where groundsheets had not been lifted. On previous visits the managers have been very proactive in making sure this is done. However, to the present team this appears not to be important.
We pay a lot of money to use Caravan on Motorhome sites and, quite frankly expect better than this.
Rachel231
Reviewed on 31/08/2019 14:05
