A Conversation at the NEC

GoneRoving replied on 23/02/2023 19:07

Posted on 23/02/2023 19:07

I’ve just returned from the Caravan, Camping & Motorhome Show Athena NEC. While there, I visited the CAMC site and asked if there was an Executive Committee member available for me to meet. I was introduced to such a person and I explained I had some concerns which led me to be dissatisfied with the Club

Although in the course of the conversation I was able to raise several moans I have about the CAMC, it was the first issue that we discussed that I found most interesting. This is the cost of staying on CAMC sites which, I feel, is very high. I learnt that the cost of electricity and, more especially, the considerable amount been used by members is a real issue at the present time. If I understood correctly, last year there was a significant loss running sites due to this. Apparently folk are consuming a lot of electricity during their stay. An example that was referred to is the heating of awnings. I suggested that if the cost of pitch fees was high, then people staying on sites were going to feel incentivised to use a lot of electricity. Maybe, I also suggested, if the expense of staying was reduced and a reminder or campaign to drive electricity use down was put in place a 'sweet spot could be achieved. (“Sweet spot” seemed to become my word of the day!) I did suggest that aim of a ‘club ethos’ over such a matter is possible, although I felt that my interlocutor felt I was rather naive. I’m left thinking that site fees include an element a premium to deal with the loss I’ve mentioned earlier.

My other issues are those others have raised: the disincentive provided by the new booking system and the new payment of a deposit. 

In the course of the conversation I was told I was the first person to have raised any issues about the Club since the show had opened which was three days ago. I also learnt that this particular committee member believes that there are about forty regular critics of the Club who use Club Together. With over 3500,000 members the voice of so few doesn’t carry much weight. That was my impression.

I am grateful for the discussion I had and I hope I have not misrepresented what as said.

 

N1805 replied on 24/02/2023 21:16

Posted on 24/02/2023 21:16

I have on occasions wondered how many members the club ‘listened to’ out of the whole membership but think decisions are predetermined by HO.

Sorry to be off topic – Ref -  the site Westgate Carr Farm they’ve certainly done a lot of work on the site with far more H/S since we were there 2019 ‘ish no holiday lets then that I recall.  I remember the chickens roaming and seeing the chap walking the site with the German Shepherd (I think at the time there were 2 of them) It was a fair walk to Pickering all on tarmac unfortunately.

peedee replied on 25/02/2023 07:00

Posted on 25/02/2023 07:00

 If you add to that the outcry of Facebook and other forums you get a pretty good representation of feeling which it seems the Club is happy to ignore?

They cannot be happy with all the complaints, but do they ignopre it in the knowledge that some of the complaints are driven by a reluctance to accept change and that while it was a pigs ear to start with, it will be improved with time and the complaints will fade away.

peedee

cyberyacht replied on 25/02/2023 08:24

Posted on 25/02/2023 08:24

"it will be improved with time"

I admire your optimism. This forum for example has lacked certain aspects of functionality since it was originally launched and even now is not without its glitches and idiosyncrasies.

As for metering, the test will be how much is the reduction in fees?  Given their concern regarding usage, why are they so reluctant to offer a non EHU option?

peedee replied on 25/02/2023 09:38

Posted on 25/02/2023 09:38

Unlike the booking section of the site, the forum is not revenue earning and is a cost to the Club and apparently, if you believe the conversation, it is of little use to the Club? I am sure the Club must have conversations over its value but I don't think it is totally ignored.

As for a none EHU option the Club has consistently refused this option as do many other sites. I can only think it would leave them open to being challenged over how they are exactly charging for electricty with respect to the Ofgen rules. i.e is there a hidden profit  on electricity usage in the current inclusive pricing?

peedee

brue replied on 25/02/2023 10:02

Posted on 24/02/2023 20:53 by DavidKlyne

I don't disagree with the drift of your post. I am not quite sure whether the OP spoke to an Executive or Non Executive member. Why should that matter? Well I think the paid Executive will do what they think is best (in their view) for the Club come what may. However one would expect the Non-Executive member to have more sympathy with members because by and large they are ordinary members. However in a conversation with the Chairman several years ago I got the distinct impression that they did not rate the opinions of people on Club Together. OK so sometimes the comments can be a bit OTT but on balance there are lots of sensible conversations on here with good ideas. It's always interesting that when you get major changes, the name change and the change of booking system are the major two, you always get dozens, if not hundreds of unfamiliar posters suddenly appearing on Club Together. If you add to that the outcry of Facebook and other forums you get a pretty good representation of feeling which it seems the Club is happy to ignore?

David 

Posted on 25/02/2023 10:02

I think that's a good assumption about the members who contribute on here and elsewhere plus non members who take an interest.

The club is committee run, not the easiest of tasks. There is the exec committee plus eight more, the committees possibly come from centres and centre membership runs at 12% so there is very limited representation from the rest of us. Which is why voices need to be heard on social media and not dismissed.

Rufs replied on 25/02/2023 10:27

Posted on 24/02/2023 17:15 by brue

https://www.westgatecarrfarm.co.uk/caravan-motorhome-touring-adult-only/new-electric-smart-meter-operation/ 

Here's an example of a site that has gone down this route. Interesting to read about the pricing and how the meter is used.

Posted on 25/02/2023 10:27

Yes great that they have decided to reduce their prices, was a bit shocked at £20 apprx per day max usage, but i can imagine on dreck day if you are stuck indoors it would be possible.

read the instructions for using the meter with interest, on first read it appears a tad complex, however, i am sure it is quite easy, but i do wonder how many trips will be made to reception because somebody does not quite understand or the meter is acting up, and what do you do after hours if you run out of lecce. ?

Burgundy replied on 25/02/2023 10:43

Posted on 24/02/2023 11:13 by eurortraveller

GoneRovin. You can try metered electricity now and see if you like it - there are independent sites and CLs already with that facility. Alternatively there are similar sites where electricity is an optional extra at £5 or £6 a night . You yourself can do your own trials of these systems now and let us know whether they suited you. The options are already out there for you. 

Posted on 25/02/2023 10:43

We have used a CS with metered electric. Been there a few times now in the last couple of years. usually works out about £2 a night. the dearest was last October £8 for 3 nights. Pitch fee was £12. Tap on pitch, run waste into hedge, serviced pitch for less than £15 per night. Quite happy with these prices 

brue replied on 25/02/2023 11:01

Posted on 25/02/2023 11:01

We've used metered CLs, no problems although not all systems are the same. We used a payment meter on one of them, we used up a small amount left over from a previous user then paid our way without excessive spending and left a bit for the next user.

I prefer all in prices but not if it's costing more due to excessive use or rising utility costs which I could control a bit on my own pitch.

brue replied on 25/02/2023 11:09

Posted on 25/02/2023 09:38 by peedee

Unlike the booking section of the site, the forum is not revenue earning and is a cost to the Club and apparently, if you believe the conversation, it is of little use to the Club? I am sure the Club must have conversations over its value but I don't think it is totally ignored.

As for a none EHU option the Club has consistently refused this option as do many other sites. I can only think it would leave them open to being challenged over how they are exactly charging for electricty with respect to the Ofgen rules. i.e is there a hidden profit  on electricity usage in the current inclusive pricing?

peedee

Posted on 25/02/2023 11:09

Members on the forum pay a membership fee and produce an income for the club, they also book holidays, use insurance and travel options etc. So indirectly the forum represents a revenue stream alongside opinions on the "value" of membership. smile 

Rocky 2 buckets replied on 25/02/2023 11:23

Posted on 25/02/2023 11:23

Do the CAMC have plenty of pitches available for the more conscientious self generating power folk?. If they do then that is proof they are self aware👍🏻

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