A Conversation at the NEC

GoneRoving replied on 23/02/2023 19:07

Posted on 23/02/2023 19:07

I’ve just returned from the Caravan, Camping & Motorhome Show Athena NEC. While there, I visited the CAMC site and asked if there was an Executive Committee member available for me to meet. I was introduced to such a person and I explained I had some concerns which led me to be dissatisfied with the Club

Although in the course of the conversation I was able to raise several moans I have about the CAMC, it was the first issue that we discussed that I found most interesting. This is the cost of staying on CAMC sites which, I feel, is very high. I learnt that the cost of electricity and, more especially, the considerable amount been used by members is a real issue at the present time. If I understood correctly, last year there was a significant loss running sites due to this. Apparently folk are consuming a lot of electricity during their stay. An example that was referred to is the heating of awnings. I suggested that if the cost of pitch fees was high, then people staying on sites were going to feel incentivised to use a lot of electricity. Maybe, I also suggested, if the expense of staying was reduced and a reminder or campaign to drive electricity use down was put in place a 'sweet spot could be achieved. (“Sweet spot” seemed to become my word of the day!) I did suggest that aim of a ‘club ethos’ over such a matter is possible, although I felt that my interlocutor felt I was rather naive. I’m left thinking that site fees include an element a premium to deal with the loss I’ve mentioned earlier.

My other issues are those others have raised: the disincentive provided by the new booking system and the new payment of a deposit. 

In the course of the conversation I was told I was the first person to have raised any issues about the Club since the show had opened which was three days ago. I also learnt that this particular committee member believes that there are about forty regular critics of the Club who use Club Together. With over 3500,000 members the voice of so few doesn’t carry much weight. That was my impression.

I am grateful for the discussion I had and I hope I have not misrepresented what as said.

 

Wherenext replied on 25/02/2023 13:04

Posted on 25/02/2023 13:04

I think the introduction of metering may be a bit of a conundrum for the club.

As I understand it, and will be happy to be put right, the club seem to have energy agreements with various suppliers around the UK. Each Kw will be charged at a slightly different unit base. I can foresee members who use various sites around the country being unhappy about having to pay a different rate. Maybe they'll balance it up by having varying charge for bollard use etc, just like a standing charge used by energy companies nowadays, and therefore standardise the charge.undecided

It is going to need excellent, or at least very good, Communication skills from the club to explain this before initiating it and we all know how poor that is at present.

peedee replied on 25/02/2023 13:06

Posted on 25/02/2023 13:06

I think that is the second one to do this WN. I recall I hightlighted another one in another thread on costs. It was one where the campsite was not their main business. Cannot remember the name or the thread. They were putting more emphasis on running their animal sanctury/zoo not their campsite.

I think the portion of cost of a pitch price down to electric consumption is between £4 to £6. I would expect at least a £4 reduction in cost when meters are fitted even allowing for amortisation of meter installation costs being added to the pitch price.

peedee

Wherenext replied on 25/02/2023 13:33

Posted on 25/02/2023 13:33

I was on a CL last year next to a fishing lake.

We'd used it before and I mentioned to the owner that I hadn't heard his water pump aerating the lake as often. He told me he  had to cut back due to his energy bill rising from £15,000 per year to £45,000. Membership fees had already been paid and it was a members only facility so he couldn't or wouldn't ask for more.

I don't think the general public really appreciate the huge hike in commercial energy prices and the knock on effect that is having.

Must have missed your post Peedee.

Takethedogalong replied on 25/02/2023 14:15

Posted on 24/02/2023 21:16 by N1805

I have on occasions wondered how many members the club ‘listened to’ out of the whole membership but think decisions are predetermined by HO.

Sorry to be off topic – Ref -  the site Westgate Carr Farm they’ve certainly done a lot of work on the site with far more H/S since we were there 2019 ‘ish no holiday lets then that I recall.  I remember the chickens roaming and seeing the chap walking the site with the German Shepherd (I think at the time there were 2 of them) It was a fair walk to Pickering all on tarmac unfortunately.

Posted on 25/02/2023 14:15

I get the impression that the cottages are back down in Pickering myself, they certainly aren’t up on the Camping Site if you can see passing trains. Looks a nice business though, both aspects.

yellowbelly replied on 25/02/2023 14:22

Posted on 25/02/2023 12:55 by Wherenext

Posted on 25/02/2023 14:22

 I am sure this decision was take after some very thorough research.

 On CT members are quick to cite cheaper commercial sites but how many of these have understood their likely 2023 utility bills as well as the inflationary costs on everything else they buy. 

If they are to stay in business their prices will surely need upward adjustment or more touring sites will take the easy option of just having statics or sell to a static operator as the rental income is guaranteed regardless of weather, fuel costs etc.

DavidKlyne replied on 25/02/2023 15:06

Posted on 25/02/2023 07:00 by peedee

 If you add to that the outcry of Facebook and other forums you get a pretty good representation of feeling which it seems the Club is happy to ignore?

They cannot be happy with all the complaints, but do they ignopre it in the knowledge that some of the complaints are driven by a reluctance to accept change and that while it was a pigs ear to start with, it will be improved with time and the complaints will fade away.

peedee

Posted on 25/02/2023 15:06

Peedee

I suspect the readiness to listen and take notice and be concerned of comments on here and other Social Media is only likely to happen if the Club start to lose members in large numbers and occupancy rates fall below a level they are happy with? If neither of those two things happen they will just weather the storm and be convinced the decisions they made were correct. I am sure there is a view that the likes of CT and Social Media are just a way of letting people let off steam and once they have exhausted their frustration members will settle down to the normal rhythm of life? Let's face it some of the comments on the change of name were bordering on the hysterical and unfortunately some became very personal. The booking system change is different as it does impact on nearly all members directly. I am sure you are right that many people don't like change and perhaps the flaw here is that the Club have not sufficiently explained the aims and the practicalities of the new system. As they say only time will tell!

David

Takethedogalong replied on 25/02/2023 15:51

Posted on 25/02/2023 11:23 by Rocky 2 buckets

Do the CAMC have plenty of pitches available for the more conscientious self generating power folk?. If they do then that is proof they are self aware👍🏻

Posted on 25/02/2023 15:51

In a nutshell, no Rocky. The Club in the last decade or so has catered mainly for the roll in, hook up to everything, pay whatever it costs user, and that’s the core of its users still. (Nothing wrong with this if it’s your chosen way of touring, I am not knocking anyone’s choices).

Hence there are now far fewer basic facility Sites, more and more serviced pitches on remaining Sites, and the Club’s prices have just gone up and up each year. If you are a frugal usage camper, and either don’t mind the daily chores, or can still comfortably manage them, then you can get better value for money by using some of the lovely CLs and other options.

 

KjellNN replied on 25/02/2023 17:37

Posted on 25/02/2023 14:22 by yellowbelly

 I am sure this decision was take after some very thorough research.

 On CT members are quick to cite cheaper commercial sites but how many of these have understood their likely 2023 utility bills as well as the inflationary costs on everything else they buy. 

If they are to stay in business their prices will surely need upward adjustment or more touring sites will take the easy option of just having statics or sell to a static operator as the rental income is guaranteed regardless of weather, fuel costs etc.

Posted on 25/02/2023 17:37

I would expect that a business will indeed be aware of rising costs, including electricity and gas, as they will have signed a supply contract for a certain length of time, and their prices will need to reflect their costs. If they do not, then they will not survive.

 A full facility family run commercial site we stayed on a year ago has increased their price from £27 to £29 per night  in June, which, for a serviced pitch is still very reasonable.  They offer seasonal pitches and a few glamping pods, but otherwise it is only tourers and MHs.

I think the Club is suffering from being  so big and having to support head office staff rather than just site staff.  They have also spent a lot on buying sites, perhaps time to rein in the non essential spending until things, hopefully, settle down.

I think  they are also trying to make up for the lost revenue during Covid shut downs.

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