Mayday and Caravan Storage

Quite correct however we are PAYING a membership fee every year for a service that is not happening.  Why is the club receiving so many emails?  Why hasn't the club improved its facilities to deal with more emails?  Most organisations send you an email stating that they have received your email, but do the club do something similar?

In the meantime Joe Bloggs is stuck with his car in the caravan storage compound as Joe has to wait 28 days before they will take it for repairs!  Taking them a very long time to "investigate" this?

possibly the delay here is that there is going to be a trail which ends at Green Flag who provide the cover. I suspect they realise the answer to this costs cost them a lot in lost premiums with the wrong answer and possibly in recovery costs with the right one. It may need someone in authority to decide where they go.

"Most organisations send you an email stating that they have received your email, but do the club do something similar?"

Yes,  they do 

Then why don't they respond within a reasonable time to an email.  Still waiting for a reply to an email sent two years ago!

Just popped onto this {nearly forgotten) thread to see if I had missed the CC response 

OK, I know. I'm an optimist

I am keeping an eye on this one as our renewal is due fairly soon and would like to know before we explore other options.

It will have been twelve days so far. Does somebody need a reminder 

I would like to find out the answer to the original question as well, As i have premium cover and my caravan is stored in Strathclyde Park and i live about forty miles away which could be a big problem for us.

Could i please add we went up to Strathclyde Park last week to collect my leisure battery to bring it home for recharging, but almost had a nasty prang in my car due to the entrance of the Park being like a ice ring (unsalted)  we had to return home because of this, I wonder how anyone entering or leaving the site got on.    

Hi all,

First of all, please accept my apologies for the long time in posting a response to this thread. Obviously this is quite a complicated subject, and as it refers to a set of policy terms supplied by a third party partner business - in this case Green Flag - I had to ensure that they were happy with the response.

To that end, my second apology is for the length of the following response - but again, I wanted to be as clear as possible and get my response as thorough as I could.

To that end, having discussed the situation with Green Flag at length, hopefully the information below will clarify what is and is not currently covered:

Firstly, we must clarify the difference between ‘Nationwide Recovery’ (which is the ‘normal’ recovery element of the policy); and ‘Dual Recovery’ (which is the policy feature that tries to facilitate a Member being able to continue a holiday or break in the event of a breakdown).

So, for Dual Recovery, if you are on your way to a pre-booked camp or caravan site and suffer a breakdown, your caravan will be taken to the site and then your car will be taken to a local repairer and every attempt will be made to repair it during the length of your stay. After this, reunification of car and caravan depends on the scenario in question, but can be summed up as follows: if the broken down car has been repaired during the trip duration, it would be the customer’s responsibility to collect it and reunite it with the caravan before driving home; if a repair has not been achieved during the length of the stay, Mayday would work with the customer to recover all the vehicles to one single destination under the terms of ‘Nationwide Recovery’, as detailed below. Therefore, the only ‘double drop’ scenario would be the initial drop of the caravan to the site and the car to the local repairer on the way to a camp or caravan site.

For Nationwide Recovery, which includes recovering broken-down vehicles after a trip or on a journey that is not to a pre-booked site etc, recovering car and caravan to two different locations does not currently apply. In this situation, Mayday’s terms and conditions do not include cover for a caravan to be taken to a different destination to your car. You can choose whether to be taken to a garage to repair your car; or taken to the storage facility where your caravan needs to be left; or taken to your home – at which point you are then responsible for collecting and transporting any vehicle to any further destination.

However, there are occasions where cover may be provided ‘outside’ the terms and conditions. For example, if the storage facility for the caravan is on the way to the final destination where the car is being taken, and there is little or no impact in cost, a double drop might be provided as a gesture of goodwill, but would be entirely at the discretion of the Mayday recovery operator. 

Finally, if a Member also has the ‘Super Cover’ level of the Club’s Caravan Cover, Section 4 of the cover wording (Miscellaneous Expenses) includes reimbursement of up to £3,500 for “Removing the vehicle and/or caravan to the nearest repairer” OR “The cost of returning the vehicle and/or caravan to your home address”. In effect, this means that whichever Mayday breakdown option you choose, your Caravan Cover will ‘plug the gap’ in the double drop issue. I should stress that, at this time, the Member would need to arrange the second drop, pay the cost and claim it back, and that this is only available for the ‘Super Cover’ option of our caravan cover, and not the ‘Standard Cover’.

Meanwhile, we are in continuous discussion with the Mayday team at Green Flag about product enhancements, including improving these areas of cover, and are working to assess the impacts of a double-drop service on the Mayday contractor networks, to assess the service provision and price impacts of any changes.

Thanks, the cover does leave you desparatly short and even if it cost a bit more I would say you need cover to get the caravan and cars to the respective different addresses. Quits simply the caravan has to go to the storage as I cannot accommodate it at home and I cannot leave it at home. I am sure the wardens at Strathclyde Park would not let me leave it there as they have no provision except possibly the car park and getting home from there would be a problem.

The house is only a further couple of miles away in near enough a straight line if coming from the South so may be they would drop the car off there but if I come in from the North I am not so sure.

Sorry but this bit of the cover will need a serious rethink and I will be asking the RAC who administer the C&CC scheme what they would do.