Mayday and Caravan Storage

A few years ago I was recovered with car & caravan. Caravan taken to storage, car to my mechanic and me taken home which happened to be about 5 minutes walk from the garage. Recovery driver given a cup of tea and toast when he dropped me off. Things may have changed since then.

I look forward to an official reply.

I did actually ring up and ask the very same question.  I recorded the phone call but I serm to have lost it from my phone. 😟  The answer I got was that delivering the caravan to storeage and the car to home or a repairer (in case of recovery) would not be a problem.  I was assured that common sense and consideration would be used - or words to that effect. (N.B. this is not an/the official response)

Now I will be watching for the official response, with the hope that it matches what I have been led to believe is the case.

I have to say, I have (unfortunately) used the Mayday service various times in different circumstances, and apart for the longer wait a couple of times, have been really pleased with their response.

David

I was assured that common sense and consideration would be used

I am sure that you and others with caravans in storage will want more than a statement that 'common sense and consideration would be used'. 

When we broke down in Germany our insurer (Saga) arranged to recover car and caravan to our home. About one month later, car and caravan turned up at our house and the driver agreed to drop the caravan off then to take the car to our nominated garage which was about 10 miles away. He told us that actually he was going to sleep over at the local motorway services and deliver it next morning. This was a great help because we would have had to have paid for a transporter to the garage as the auto box had failed.

The point is that I am not sure that any of this was written into the policy but there was obviously some flexibility in what the driver was allowed to do. Maybe we were just lucky!

....that is why I recorded the whole conversation.  It's just a pity that I can't seem to find the recording - perhaps there was some form of automatic delete on it after so many days? 

David

I don't want to rely on 'common sense' as there is no 'common' sense as we all think differently and don't necessarily have views in 'common'. As for 'consideration' I have no desire to rely on the 'consideration' of a third party who may consider my problems not covered in the T&Cs.

Possibly we are lucky in that the caravan is stored about two miles from our home and the dealer is about a mile up the road from the storage so dropping things at all three would not be a big job for the rescue truck. At the end of the day if there is a problem, then probably slipping the driver  a few pounds would sort it.

It would be nice if management at the CC for whom we are paying to act on our behalf replied to the OP!

It is only 4 working days Surfer. Surely you are not thinking that they cannot be bothered!

I am beginning to think that might be the case though. 

If you have ever worked for a large commercial business (Like this club is) and in a position where you are constantly bombarded with emails form other internal departments, then you would understand why these things take so long.

You, and me are one of thousands wanting answers, but normally it has to come from one person who has many other things to do as part of their job.

Incidentally, that was one of the factors that made me take my pension early. I just didn't need the grief that came with the job