Mayday and Caravan Storage

Which is more than enough time to ask a simple question off Mayday that will probably take less then 10 minutes!

If you were in the position stuck at your storage site due to your car and caravan been delivered there should you then wait a couple of days for an answer?

Now 48 hours?

Don't think they work weekends either  Best get comfy 

Very true as would be very lucky to get any sort of answer before the end of next week, that is is we get any sort of answer.

But we're not and one needs to be reasonable and realistic when staff have many other things to do as well as answer our questions.

Is it an emergency? are you stranded somewhere? I am also awaiting an answer but not expecting someone or some department to stand to attention because some member is impatient.

Interesting. We have recovery of all our vehicles, including MH, and if towing our caravan, via our bank. We needed to use this service a couple of years ago while away in Mid Norfolk with our MH. They sent a recovery vehicle, and we were asked what we wanted to do. (Our dogs complicated things, few if any recovery services will transport dogs in their cab.) So, they took us back to our CL, and promised a mechanic out the next day, ensuring we were safe and could stay in our MH overnight in warmth and comfort. Mechanic duly arrived next morning, had a good look but couldn’t fix MH there and then. So, bank agreed to relay our MH home, or rather to our repair centre of choice, while I arranged for BIL to come and collect me and the dogs. (The dogs could have gone in the MH, on the low loader, but frankly this was unsafe and they are more precious to us than the MH!) So although we needed the help of a willing relative in terms of getting the dogs home safe, the service we had regarding the initial rescue, the attempt to get us fixed the next day, and then relaying our stricken MH home was second to none, and all part of our Bank Account. This is the only breakdown cover we have, no Mayday, no RAC, Etc..... My OH got home safe with the MH, it was dropped at garage, he was taken home, while I opted to sort out the dogs. The bank phoned us half a dozen times to make sure all was well, and keep us informed. 

Like the Esso card fiasco the CC  leave you hanging with no answers.  I am PAYING the CC a membership charge and I am PAYING for the breakdown service so yes I do expect an answer to a simple question within less than 24 hours or have they that many issues with the breakdown service that they are so busy replying to queries that they cannot find the time to make a 10 minute phone call!.

Then I suggest you make your own 10 minute telephone enquiry through appropriate channels, and not via a forum.

"Calm down dear" its the w/end,and like all companies with numerous staff dealing with all sorts of "urgent?" requests it is in the queue,Green Flag  as Esso will probably have been contacted but they will also  have as  I said above, nothing in either "problem?" areas is