New App

Casandra replied on 20/09/2022 11:25

Posted on 20/09/2022 11:25

The new App isn’t working for me. I try to log in and all it does is sit there. Must be linked to the new booking system fiasco- anyone else having the same problem?

Norris replied on 13/10/2022 20:02

Posted on 11/10/2022 19:57 by Fastnet

A quick look at Trustpilot will tell you all you need to know about CAMC’s IT competence.

Posted on 13/10/2022 20:02

They spent £5.1million in 2021 on technology, and this is what we get. The new booking system is such an awful experience

cmnicholls replied on 14/10/2022 06:25

Posted on 14/10/2022 06:25

same problems for me. continually tels me that my log in details are incorrect. that's as far as I get.

using android galaxy s20+, tried installing several times, reset  my password. Still won't let me log in.

i can log in to the old app and website without problem.

GoneRoving replied on 19/10/2022 03:17

Posted on 24/09/2022 09:24 by Nowti Berti

I'm very disappointed with the new app. I've uninstalled and reinstalled three times and It's still slow and clunky.

The maps struggle to load, it takes so long for the sites information to load and it's painstakingly slow - and I'm on 300mbps fibre broadband! 

How could the Club roll out something not fit for purpose? 

Posted on 19/10/2022 03:17

I agree. The same experience. V disappointing.

landymick replied on 26/10/2022 12:08

Posted on 26/10/2022 12:08

yes i have a beef about it is hard to follow confusing and hard work took me an hour to book a 3 day break payed the deposit then got an email saying it has been payed in full money i think was taken without my consent when i rang up about it the guy said it is in the terms and conditions whuch i never read , why break something that ain,t broke we usually pay cash when we arrive not every one has that much money in a bank account 

 i shall be ringing in future

Hja replied on 26/10/2022 15:57

Posted on 26/10/2022 13:18 by Tinwheeler

Sorry to sound unsympathetic but why didn’t you read the T&Cs? It’s the safe and obvious thing to do.

Posted on 26/10/2022 15:57

I think the point has been made elsewhere that the t & c are not that easy to understand. 
I suspect that landymick missed the boxes to tick/ untick about payment.

Blackheart replied on 27/10/2022 20:27

Posted on 20/09/2022 11:25 by Casandra

The new App isn’t working for me. I try to log in and all it does is sit there. Must be linked to the new booking system fiasco- anyone else having the same problem?

Posted on 27/10/2022 20:27

I am left very frustrated by the app, it is very annoying.......

 

SteveL replied on 27/10/2022 21:19

Posted on 27/10/2022 20:27 by Blackheart

I am left very frustrated by the app, it is very annoying.......

 

Posted on 27/10/2022 21:19

In what way are you frustrated. What device, operating system and browser are you using. If provided with that information members may be able to help.

RandL replied on 29/10/2022 15:36

Posted on 29/10/2022 15:36

I hate the new app and have similar problems to what has been reported by other android users. The old app was functional and did the job but the new one is frustratingly slow and quite frankly unusable with some of the search functions  removed. 

Come on Camc you can do better than this get it sorted!

 

Rob

young thomas replied on 30/10/2022 10:00

Posted on 30/10/2022 10:00

Reinstalled latest on iPad and iPhone....both then showed connection errors...rebooted both and the app sort of came on...could see membership cards etc but when I touched search I got 'application error: a client-side exception has occurred....blah, blah....on both devices...👎

other parts of app work, looks like locations/sites database have become disconnected....

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