New App

Tech is fine, if it works....and there are still other processes in place to allow members to persue the hobby...

releasing websites and apps that are clearly not fit for purpose (across the multiple platforms used by folk these days) will do nothing to draw people towards more electronic means of booking, paying etc...

If anything, it will add to their apprehension and subsequent reluctance to move in that direction.

If phone calls and cash do the job where a flash booking system, app and electronic payment don't, why would anyone change their habits.

Hobsons choice is fine if it's a working choice, other wise...🤷🏻‍♂️👎

this pathetic IT effort really has gone on for too long now and has probably evaporated any remaining confidence in the clubs competence in delivering any IT projects.

releasing websites and apps that are clearly not fit for purpose (across the multiple platforms used by folk these days)...

This thread is about the app and not the website which I recall you said was working fine for club site bookings and you even tried it with your dummy runs? And 140,000 (plus by now) bookings have been made with the new system and many posters have said it is working OK?

The app may be a different matter but the last post about it on this thread prior to birdeye (and was that a complaint?) was in late September? I tried my app and it works fine, and even did one booking on one last month.

So taking your successful dummy runs and the 140,000+ bookings so I can't see any apprehension and subsequent reluctance in moving towards bookings. And the lack on complaints on this thread about the app since 23rd September perhaps indicates there is no real substance in your own view as expressed in your last sentence? Don't get me wrong I complained about the way it was introduced and in the manner it didn't work in the first few weeks as well but that last sentence is in my view too harsh?

See here for a variety of comments and experiences with the app and the new booking experience.  https://uk.trustpilot.com/review/www.caravanclub.co.uk?utm_medium=trustbox&utm_source=Horizontal 

Thanks for that,I wonder if people are giving the app a miss and using the website instead? But even then some are still having problems.

The App works OK on my iPad, I just can’t see the point of it, as it’s not as good as the web site. It only works in portrait and you can only see a narrow strip of map, or expand it to whole screen, rather than the side by side view you get in landscape on the web site. It only works with an internet link, there is no off line capability. Even on my phone it is worse than the web site, as the buttons and banners take up more of the screen. It is basically pointless in its current form. It perhaps explains why there are not many complaints about it recently, as once tried nobody is using it.

I agree about the point of it, I tried it once for the novelty and to see if it would work and it did.

I don't like using my phone for anything where a wider full screen is needed, OK needed for me. I know my younger children use theirs for everything and don't like computers so I guess it must be my age but I like a large screen, two is even better. 

Thanks brue. Other have said that "club" replied to most of the comments on TP and it would appear that they respond to about 1 in 4 but similar to the occasional responses on here many of them are just a repeat of the same bland statement, viz

"Thank you for your review. In regards to the new booking system please note, we are continuously reviewing all feedback and comments received and we are refining and improving the booking system accordingly. If you have encountered any issues with the website or the app we would ask, if you wouldn't mind, to submit a feedback form to us. This is sent directly to the technical team so that they can continue to spot trending issues and prioritise resolutions. This can be found here (just copy and paste into your browser):"

From what i have read about new app I will not give it space on my devices 

 I haven't used the app for viewing CLs for a month or so, but my experience yesterday  shows that the site hasn't improved and is still not fit for purpose.

Every time I log on, despite saying remember me, I have to enter my password, and select show CLs; why doesn't it remembers previous selections?  The map opens west of Leeds and scrolling to the area I want to look at is pathetically slow. Once  there it takes an age for the CLs to show and then trying to view details is hit and miss and requires numerous stabs at the view button

How do you save a site to review again? 

I have suggested a number if times that the entrance of sites should be given in lat/long; postcodes are pretty useless as they can cover a large area.

Why doesn't someone in the Club's IT department look at Camper Contact to see how a decent site search facility works and quickly displays sites and full information?

Is anyone trying improve the app and take account of the numerous comments that have been made? 

Dick 

Dick

It seems that the Club is now suggesting people go back to the original CL search page on the website here https://www.caravanclub.co.uk/uk-holidays/uk-sites/certificated-locations/ Once you have found the CL you want click on the map and you will find the lat/long information you want and you can also use the same page for adding a review. 

David