New App

Casandra replied on 20/09/2022 11:25

Posted on 20/09/2022 11:25

The new App isn’t working for me. I try to log in and all it does is sit there. Must be linked to the new booking system fiasco- anyone else having the same problem?

brue replied on 14/01/2023 21:06

Posted on 14/01/2023 21:06

I've been on line just now as we needed to book a break at short notice. Not only does the dob function not work on the Android app it still doesn't work on the web site via Android phone. Impossible to fill in the dob, it appeared to be working when I tried it last year!! No wonder the complaints are still coming in. frown

nelliethehooker replied on 15/01/2023 21:54

Posted on 15/01/2023 21:54

Brue, or whoever, could you please report my previous post to see if anyone from HO can come up with an explanation for why I can't get my new card on my Google wallet. Thanks in anticipation of a solution being supplied.

brue replied on 16/01/2023 08:31

Posted on 15/01/2023 21:54 by nelliethehooker

Brue, or whoever, could you please report my previous post to see if anyone from HO can come up with an explanation for why I can't get my new card on my Google wallet. Thanks in anticipation of a solution being supplied.

Posted on 16/01/2023 08:31

Reported your post as requested Nellie and hope a response will be forthcoming. 

nelliethehooker replied on 16/01/2023 21:24

Posted on 16/01/2023 08:31 by brue

Reported your post as requested Nellie and hope a response will be forthcoming. 

Posted on 16/01/2023 21:24

Thanks, brue. I doubt that there will be any response but one lives in hope. At least now someone at HO knows of another glitch in the system.

Rowena replied on 24/01/2023 14:12

Posted on 15/01/2023 21:54 by nelliethehooker

Brue, or whoever, could you please report my previous post to see if anyone from HO can come up with an explanation for why I can't get my new card on my Google wallet. Thanks in anticipation of a solution being supplied.

Posted on 24/01/2023 14:12

Apologies for the delay in reply. I was waiting to hear back from a colleague. Can you please email me communitymanager@camc.com and I will forward to them to reply to you directly. Many thanks. 

SteveL replied on 29/01/2023 12:07

Posted on 29/01/2023 12:07

Accessing the card on my iphone, which wasn’t working after the App update is now working, whirs a bit before it shows it, but at least it’s working again. Also managed to save the new card to my wallet. It just overwrote the old one.

nelliethehooker replied on 29/01/2023 20:36

Posted on 29/01/2023 12:07 by SteveL

Accessing the card on my iphone, which wasn’t working after the App update is now working, whirs a bit before it shows it, but at least it’s working again. Also managed to save the new card to my wallet. It just overwrote the old one.

Posted on 29/01/2023 20:36

I have just tried again, cancelling the card that was in the wallet and putting the new one in, but with the same result in that the card in the wallet shows it's expiry date as 31/12/2022. Very strange!!

SteveL replied on 01/02/2023 09:47

Posted on 31/01/2023 21:34 by nelliethehooker

Still no word from those responsible, and no difference in the card in my wallet.

Posted on 01/02/2023 09:47

They’ve clearly messed about with something. Although I can now get it on my phone, it was previously mirrored on my watch. That no longer happens. I’m not really bothered about that, as it was a bit small to see anyway, 😂 but it shows something has changed.

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