Another CL Booking Bug.

neveramsure replied on 15/01/2017 20:21

Posted on 15/01/2017 20:21

Searching for a Cl near Tywyn Wales, I came across a site called The Meadows.

On the CC site page it states Overall site rating 5 ticks, based on 21 reviews.

I clicked on “read more reviews” and the first five were very good but when I click again on “read more reviews” I eventually realized that the next 8 reviews are for an altogether different site located in Devon!!

One of these 8 reviews was very scathing and only gave 1 tick. It would be easy for someone to think it was aimed at the site in Wales due to the CC website glitch.

How many more faults and bugs are in the system and what damage is being done to the CLs?

I am going to inform the CL owner in case they lose bookings as a result.

Kennine replied on 01/02/2017 11:57

Posted on 01/02/2017 11:57

IT departments all over the world have been upgrading software and migrating data from servers to servers for decades now. This normally happens seamlessly even with huge multinational companies. 

Why then does the CC IT department find carrying out this straightforward procedure on a relatively small IT system so difficult to achieve. ?.  

 

Cheers.......................K 

 

Fisherman replied on 01/02/2017 15:41

Posted on 01/02/2017 15:41

Hope the sites book appears quickly as I cant cope with the web site much of course to the detriment of the poor Cl owners. From reading the previous posts the CC also don't seem to care.

Gail01 replied on 01/02/2017 18:51

Posted on 01/02/2017 18:51

Thank you to everyone for your support, I have just checked the meadows touring park, which appears under Tywyn, Wales.  It looks like we're back on track. Our 5* reviews are back in place just hoping it stays that way and that all the search facility glitches will follow. 😊

 

Wherenext replied on 01/02/2017 19:53

Posted on 01/02/2017 18:51 by Gail01

Thank you to everyone for your support, I have just checked the meadows touring park, which appears under Tywyn, Wales.  It looks like we're back on track. Our 5* reviews are back in place just hoping it stays that way and that all the search facility glitches will follow. 😊

 

Posted on 01/02/2017 19:53

Better late than never. Why on earth it took them 17 days to do it will remain a mystery. Good luck.

DavidKlyne replied on 01/02/2017 21:46

Posted on 01/02/2017 18:51 by Gail01

Thank you to everyone for your support, I have just checked the meadows touring park, which appears under Tywyn, Wales.  It looks like we're back on track. Our 5* reviews are back in place just hoping it stays that way and that all the search facility glitches will follow. 😊

 

Posted on 01/02/2017 21:46

Are you aware that you have some good reviews on UKCampsites as well?

David

 

DavidKlyne replied on 01/02/2017 21:52

Posted on 01/02/2017 19:53 by Wherenext

Better late than never. Why on earth it took them 17 days to do it will remain a mystery. Good luck.

Posted on 01/02/2017 21:52

Wherenext

They may have had more important underlying issues with the website to sort first. Not suggesting for one moment that  CL's are not important but there may be other elements of the website they need to corrected first before they can effectively move on to correcting the things that have been mentioned here. 

David

 

Gail01 replied on 01/02/2017 22:29

Posted on 01/02/2017 22:29

What in the business world is more important than your customers. 😔. Enough said, we're just so pleased the cc are making some headway.  

AlanGL7 replied on 01/02/2017 23:44

Posted on 01/02/2017 23:44

Not sure whether I'm getting the same fault as Gail but for my Greenacres CL I occasionally get the reviews for a Greenacres CL in Norfolk. Not had the problem for a couple of days but have just managed to get it but can't find a way to consistently recreate it. 

www.greenacrescl.co.uk

RochelleCC replied on 02/02/2017 10:44

Posted on 02/02/2017 10:44

Hi everyone,

I’m pleased to inform you that the problem with the Meadows CL reviews (and others similarly named) has been resolved. Each of the Meadows’ reviews should be showing correctly now, and the team are working on Greenacres next. Please note that these links need to be amended manually across the board, but we are working on them. This should be fully resolved by next week.

In the next release (which should be live by the middle of next week), we will also have fixes for CLs with similar names all appearing in the dropdown menu (all will now appear instead of just one) and the ‘search by facility’ function will be working correctly.

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