New Booking System

Not sure if it's the same system, but I thought exactly that when trying to book a flu jab last week. The solution was to tap and hold on 2022, then the drop down box of years appeared. Might be worth trying?

It appears to work differently on various devices, on my android smart phone I ended up leaving OH at a nice youthful 22 years, on my laptop the calendar worked OK. As others have said aim for an adult age if all else fails.

It looks as though the overseas booking details are conjoined with the UK. I presume this why there is a pet travel question and the ages of the party are required even if they are members with a membership number. Far too complicated.

I have complained about the double deduction of our booking payment, have had a standard reply which aims to respond in two days. I cancelled the booking but unfortunately the payments remain pending on my bank account. I wonder how long this will take to resolve?

But the pet travel question has two different phone numbers, one for uk, one for overseas sites. So it is deliberate.

Thanks for the info about the pet travel, I couldn't get beyond the first bit so I just assumed the connection. There were no phone details on my screen, just a blank.

What is the reason for the phone numbers?

Totally agree. Was it such a problem that they had to upset ALL the members in trying to sort it out. It should be an easy data scrape to find out the worst offenders and remind them to consider their behaviour.  I've only cancelled a couple of times, well in advance and for very solid reasons. 

We used to plan out our whole year, a mix of commercial and CMCC and it was exciting to do that, the lack of deposits for CMCC facilitating it.  But having to pay substantial deposits to cover all that now with CMCC and Commercials; it's a pleasure that won't be happening again.

Touring by its nature is flexible and loose when planned so far ahead.  Now it has turned into a 'Holiday Park' business where you book and are fixed to your choice (notwithstanding the 21 day refund rule but that doesn't facilitate the flexible nature of touring). CMCC has moved away from what I thought was at its core - for the members to tour in their vans???

I think you are right. Despite adding the word 'Motorhome' to their name I don't think that the club understands that the 'modus operandi' of caravanners and motorhomers are quite different. Typically, a caravanner will tend to park up for a week or so whilst a motorhomer will rarely stay in one place for more than two or three nights. A motorhomer is, I feel, more opportunistic or spontanious in their touring behaviour.

For example, in our motorhome we made an 1800 mile round trip to Orkney earlier this year and mostly didn't plan more than 24 hours in advance. On one occasion we called in to a CCC site for a service stop en route - water, waste and shower all for less than £8. On the other hand our son took his caravan and family to a holiday park for two weeks. Both choices were entirely appropriate and everyone was happy.

Nevertheless, the club needs to be flexible and wake up to the competition from the likes of Britstops, the aires being promoted by Campra and other motorhome stopover options being introduced by local councils. Simply adding service points to club sites is not enough.

This current website debacle and booking policy does nothing to attract a motorhomer like myself. If it were not for the CL network, I think I would cancel membership tomorrow.

For god sake stop moaning
Most systems have teething problems when first implemented
This morning tried  the new system , worked perfectly no problem , system seems ok with me 

You might feel differently if like me you actually booked a stay and found the club had taken your payments out twice and had not sent a confirmation of the booking or transactions. I have had to cancel the booking and await the return of my money. Only then will I decide whether to risk rebooking with the likelihood that I might have missed out due to low availability. 

Has anyone found a way to see late availability the way it used to display. At the moment you still have to go in via the book a campsite so you need either the site name or a Location (which I can get it to work) I get all sorts of weird suggestions that are not what I'm looking for.

All I'm after is a list of what sites have availability over the coming weeks, it worked fine  before this.

Thanks to brue and WN I have now found the way to see CLs without going into the               'book a campsite' 

 Ican't see that to be the case.  I have just returned form a ferry crossing from Newhaven to Dieppe and back booked through the club ( 'old' system) and a link was provided for me to give all the details ov those in my party direct to DFDS on line. This included passport numbers . Are the Club asking for this detail too ?