Server Errors again

I'm getting them all over the place ..... 

It's punishment!

Can’t get anywhere tonight except infernal server error

Well you beat me to it, but used the same adjective........

I've taken the liberty of reporting this thread, hope you don't mind. These is my report

Ironically the server error thread started months ago, but no update 🥲, after 6 months is now throwing up its own server errors. Hence this thread started.
Can we please have a response on the whole situation?

Its not only server errors but it is not updating correctly and areas of the main site are quite slow.

peedee

Maybe we should all boycott the site ????

but maybe that is just what the club would like to happen so they can close it down

only use the site now if i see something that may be of interest, otherwise give it a miss, too much hassle

Don't hold your breath...I asked for a small change to be made (caused by an IT system bug) about 6 weeks ago and it hasn't been done despite the IT dept being chased several times for me.

having much experience of IT Service Delivery in a former life (covering in house and contracted out teams often working together) I feel I have a pretty good idea how both large projects and smaller requests and bug fixes should be handled, with these streams readily coexisting together.

without a doubt, the impression I get about the Clubs 'capability' to deliver IT changes (on any level) is not one that fills me with confidence.

This 'server error' issue is a case in point. It's been rumbling on for ages without any decent explanation of the issue, the proposed solution, the timescales, the impact on the system when the fix(es) are rolled out etc, etc...

Its just the biggest black hole I've ever come across, where (paying!) customers are treated as if they don't exist. That is a shocking way to operate a customer facing, IT dependant business.

the 'new' UK booking system is another PR flop...this was trumpeted as being based on the 'successful' Overseas System suggesting the introduction of deposits would be based on a system that already sustains this fundamental change in the UK process. 

where is this new system, with its 'new' pitch choice functionality? Late, withdrawn, abandoned at the last minute? Who knows, we might as well be on another planet as far as communication is concerned.

members have already mentioned how the release of booking dates going forward has stopped...right in the middle of a key holiday period meaning part booked breaks for many and the anxiety this brings.

Is this due to the implementation plan for the new system? Dates are being bandied about on other social media channels but where is the club response to this situation?

if customers can't get their full holiday firmly booked, then other providers will happily accommodate them.

I've been a member long enough to know the club does (or doesn't do) things in its own way but I also know that they are as bad as any service organisation I've come across when it comes to updating its customers.

I get (automatic) email after email telling how there are sites available here and there and what offers there are for discounts on items from other 'partner companies' etc.

perhaps I'm old fashioned but just want any company I deal with (on a paying basis) to keep me upto date with systems info, whether it be crashes or the implementation of something I've been told will change in the future.

again, perhaps the relatively few who use CT don't really matter when compared to other, more modern social communication routes? If so, tell folk. Manage their expectations fairly. If things aren't going to be fixed, say so. Why this aversion to being honest?

I find the whole situation very sad.

very very well put young thomas 

An excellent post YT. and one which reflects the views of many of us. One can always hope the Club will take notice and improve before it is too late.

peedee

"One can always hope the Club will take notice..."

That'll be a first.🙁