Posted on 11/09/2022 20:07
No advance notice and no note of explanation or apology have been given for taking the site down for around 24 hours. I'm saddened at the ignorance displayed. Not shocked because, sadly, it’s what I’ve come to expect from CAMC these days. The lack of courtesy is nothing less than appalling and is symptomatic of CAMC's attitude towards its customers/members.
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Posted on 11/09/2022 20:58
Having converted existing bookings to the new format and committed to implementing the new software, it's now very difficult for the club to reverse back to the previous state...so, that leaves us with fixing this 'moving forward'...
unless the crashes I've seen are due to something simple, building fixes and testing them will have to be done in a development area with, probably, this new live system halted...not a good situation as no new bookings, for here or overseas, will be able to be made.
not a good place to be and requires an 'all hands to the pump' war room situation.
this will either be a simple fix (hopefully) or a right pain.
I can't believe that no one (from CAMC management/IT) has actually made a 'test' booking (or five) in the new live environment following cutover and prior to the release to us 'real' customers.
Posted on 11/09/2022 21:08
I agree with TW, It is disgraceful the Club didn't advise members about such a long downtime. I hope the site managers were better informed.
My comms is not good so not sure if it is because of this or whether it's down to the Club that the new UK booking system is so prone to errors.
peedee
Posted on 11/09/2022 21:09
Looks like the introduction of the new booking system has broken the website. Joined the new queueing system (1074th, estimated 1min wait), then once 'in' it wouldn't open the booking pages. eventually timed-out (after 10mins), so try again and I'm 3191st in queue wuth est. 12min wait. Very frustrated. Very poorly thought out 'upgrade', obviously not bug-tested before implementation.
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Posted on 11/09/2022 20:07 by TinwheelerNo advance notice and no note of explanation or apology have been given for taking the site down for around 24 hours. I'm saddened at the ignorance displayed. Not shocked because, sadly, it’s what I’ve come to expect from CAMC these days. The lack of courtesy is nothing less than appalling and is symptomatic of CAMC's attitude towards its customers/members.
Posted on 11/09/2022 21:35
Totally agree TW; yet again i had an email about the impending change, but no word within that email of the fact that the site would be down. Why could that information not have been part of the email? Saying that, of course the email was only sent to people with bookings (we have 2), so people without still wouldn't have known. But surely it would have been possible to put the info on the website a few days prior anyway?
BTW, still queuing, although don't quite understand the maths: number in queue is 5778, yet there are 1790 users in front of me?
Your queue number: 5778
Number of users in queue ahead of you: 1790
Expected arrival time on the website: 21:43
Your estimated wait time is: 13 minutes
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Tinwheeler
Campervanner from Cornwall