Posted on 11/09/2022 20:07
No advance notice and no note of explanation or apology have been given for taking the site down for around 24 hours. I'm saddened at the ignorance displayed. Not shocked because, sadly, it’s what I’ve come to expect from CAMC these days. The lack of courtesy is nothing less than appalling and is symptomatic of CAMC's attitude towards its customers/members.
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Posted on 12/09/2022 20:42 by brueAh I see the latest on FB "that once the site calms down the web site will return to normal" in other words stop trying to look at it if you don't need a booking.
This could have been very clearly stated to all before the site went live, poor communications all round, sadly.
Posted on 12/09/2022 20:42 by brueAh I see the latest on FB "that once the site calms down the web site will return to normal" in other words stop trying to look at it if you don't need a booking.
This could have been very clearly stated to all before the site went live, poor communications all round, sadly.
Posted on 12/09/2022 20:04 by DavidKlyneWas it not inevitable that during the set up of the new booking system and the initial use, probable as Peedee suggested by members curiosity, that the site would crash, I think we have history here! As to the long shut down and not being informed I wonder if this is due to all the IT being contracted out with the company doing the work having different priorities rather than keeping members informed? Of course they should have let us know but as in many instances in the past they did not, there seems no protocol in place to keep us inform in advance. There did seem to be regular, if brief, updates on Twitter.
David
Posted on 12/09/2022 21:30
David, when a company 'contracts out' a section of its business to a third party it's essential that the company retains the management of that new partner.
there will be a contracts manager who looks after the business arrangements for all the new partners that company works with, holding them to that contract and the deliverables contracted for.
there will (or should be) a service delivery manager liaising with the service mgr of the new partner to ensure that the day to day delivery of the service is adhered to...via Service Level Agreements, Service Review Meetings etc...
that Service Mgr should be responsible for communicating with his customers regarding any service outages, new projects etc.
the technical team may well build, test and ultimately deliver any new contracted IT system but, in this case, it is solely the responsibility of CAMC to manage its customers' expectations on development timetables, cutover effect and implementation diary and support mechanisms...irrespective of who is building and implementing that new system.
none of this is rocket science....CAMC seem to have completely opted out of the hand holding that its customers obviously required as part of an implementation of this size and complexity....they've been left dangling without a sensible method of managing their bookings..the number one function most want/need to work smoothly all the time.
I don't have any bookings, nor plan to....I wish others the best of luck with theirs.
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Posted on 12/09/2022 21:45 by CholseyGrangeContent has been removed.
Posted on 12/09/2022 23:44
I have tried and failed many times today to book a site in Devon. At one point it gave me 13 sites nearby - Malaga, Spain!!
I also want to cancel a booking that I should be fulfilling on Wednesday but as the website has been down since Saturday I have been unable to do so. Even now I can't get my bookings up! Pathetic really.
Posted on 13/09/2022 00:42
Well, CAMC you did it on us when you decided to change the name of the organisation - how much did you spend on the marketing / design for that?
How much have you spent on the new website?
I presume this has been outsourced to some back street outfit.
You have brought this on yourselves as people haven't been able to book past 1st June 2023 since the beginning of July and now you have anyone with children trying to get their 2023 holidays organised.
The system is a disaster. Why should you have to wait in a queue just because you want to browse the sites? I don't see that 7,000 people trying to access a web site is excessive!
I did manage to book a site on Monday 12th but had to phone in as twice the system couldn't take me through 'checkout' and having to fil in everyone's names and DOB at point of booking is totally unnecessary. Isn't it against GDPR? Having said that, I still can't get in to see if the booking is in place even though my deposit is showing in my statement.
As a member of almost 35 years and working in an IT environment am disgusted with the rollout. Who did the Acceptance Testing?
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Tinwheeler
Campervanner from Cornwall