Posted on 11/09/2022 20:07
No advance notice and no note of explanation or apology have been given for taking the site down for around 24 hours. I'm saddened at the ignorance displayed. Not shocked because, sadly, it’s what I’ve come to expect from CAMC these days. The lack of courtesy is nothing less than appalling and is symptomatic of CAMC's attitude towards its customers/members.
31 people like this
Posted on 12/09/2022 20:13
I am on Exmoor House Club Site, trying to book a few days for our return journey from Cornwall at the end of this Month, I cannot book it, the site Warden cannot book it, what is going on ? This is Madness, NO ONE is going to wait for hours to access a website. I have been a member for 18 years and have never experienced such a mess up.
2 people like this
Posted on 12/09/2022 20:04 by DavidKlyneWas it not inevitable that during the set up of the new booking system and the initial use, probable as Peedee suggested by members curiosity, that the site would crash, I think we have history here! As to the long shut down and not being informed I wonder if this is due to all the IT being contracted out with the company doing the work having different priorities rather than keeping members informed? Of course they should have let us know but as in many instances in the past they did not, there seems no protocol in place to keep us inform in advance. There did seem to be regular, if brief, updates on Twitter.
David
Posted on 12/09/2022 20:04 by DavidKlyneWas it not inevitable that during the set up of the new booking system and the initial use, probable as Peedee suggested by members curiosity, that the site would crash, I think we have history here! As to the long shut down and not being informed I wonder if this is due to all the IT being contracted out with the company doing the work having different priorities rather than keeping members informed? Of course they should have let us know but as in many instances in the past they did not, there seems no protocol in place to keep us inform in advance. There did seem to be regular, if brief, updates on Twitter.
David
Posted on 12/09/2022 20:23
It was only inevitable insofar as it’s what we've come to expect from CAMC, David. Otherwise, it was not inevitable at all and the current chaos only demonstrates, once again, that the website is not fit for purpose.
As for not informing folk, there is absolutely no excuse. Staff would have been aware that the site would be off air but it seems no one, not even our Community Manager, thought it worthy of mention. That’s shocking.
I said it before and will say again that it’s symptomatic of the disdain with which CAMC regards its customers - us - that they have no process in place to communicate notice of such events or to offer any words of information.
4 people like this
Posted on 12/09/2022 20:27
We can't believe how bad this website has become. It was poor to begin with but it is now unusable and not fit for purpose. Who approved the design of this website? As caravanners with over 35 years membership, we have to question who the club is run for?
Posted on 12/09/2022 20:04 by DavidKlyneWas it not inevitable that during the set up of the new booking system and the initial use, probable as Peedee suggested by members curiosity, that the site would crash, I think we have history here! As to the long shut down and not being informed I wonder if this is due to all the IT being contracted out with the company doing the work having different priorities rather than keeping members informed? Of course they should have let us know but as in many instances in the past they did not, there seems no protocol in place to keep us inform in advance. There did seem to be regular, if brief, updates on Twitter.
David
Posted on 12/09/2022 20:13 by rayjsjI am on Exmoor House Club Site, trying to book a few days for our return journey from Cornwall at the end of this Month, I cannot book it, the site Warden cannot book it, what is going on ? This is Madness, NO ONE is going to wait for hours to access a website. I have been a member for 18 years and have never experienced such a mess up.
Posted on 12/09/2022 20:36
I think this is the worst situation at present, not being able to book NOW (not further ahead) and no-one having access to the system. Obviously it would help if everyone who doesn't need access kept away from the booking system but this could have been mentioned in a communication to all members. Or an information banner? I looked in on FB but it has suddenly gone quiet reply wise!
1 person likes this
Posted on 11/09/2022 20:07 by TinwheelerNo advance notice and no note of explanation or apology have been given for taking the site down for around 24 hours. I'm saddened at the ignorance displayed. Not shocked because, sadly, it’s what I’ve come to expect from CAMC these days. The lack of courtesy is nothing less than appalling and is symptomatic of CAMC's attitude towards its customers/members.
Posted on 12/09/2022 20:39
Tried to access my bookings and was quoted a wait time of about 50 minutes, I was not trying to amend a booking. No notice of the change, as was promised. What a shambles, is this progress and who tested this before role-out? I worked in IT for 25 years and thought that system changes were tested before role-out.
2 people like this
Posted on 12/09/2022 20:42
Ah I see the latest on FB "that once the site calms down the web site will return to normal" in other words stop trying to look at it if you don't need a booking.
This could have been very clearly stated to all before the site went live, poor communications all round, sadly.
Posted on 12/09/2022 20:23 by TinwheelerIt was only inevitable insofar as it’s what we've come to expect from CAMC, David. Otherwise, it was not inevitable at all and the current chaos only demonstrates, once again, that the website is not fit for purpose.
As for not informing folk, there is absolutely no excuse. Staff would have been aware that the site would be off air but it seems no one, not even our Community Manager, thought it worthy of mention. That’s shocking.
I said it before and will say again that it’s symptomatic of the disdain with which CAMC regards its customers - us - that they have no process in place to communicate notice of such events or to offer any words of information.
Posted on 12/09/2022 20:43 by Rocky 2 buckets+1, I’d go 1 step further-the management set up is not fit for purpose🤷🏻♂️
Posted on 12/09/2022 20:49
The word "manager" is oft misunderstood, Rocky. It is not simply a job title but a description of someone whose job is to organise processes and direct operations. Someone who has foresight and who can be proactive to ensure the smooth running of an organisation. Sadly, that does not appear to be the case in CAMC.
Tinwheeler
Campervanner from Cornwall