Posted on 11/09/2022 20:07
No advance notice and no note of explanation or apology have been given for taking the site down for around 24 hours. I'm saddened at the ignorance displayed. Not shocked because, sadly, it’s what I’ve come to expect from CAMC these days. The lack of courtesy is nothing less than appalling and is symptomatic of CAMC's attitude towards its customers/members.
31 people like this
Posted on 11/09/2022 20:07 by TinwheelerNo advance notice and no note of explanation or apology have been given for taking the site down for around 24 hours. I'm saddened at the ignorance displayed. Not shocked because, sadly, it’s what I’ve come to expect from CAMC these days. The lack of courtesy is nothing less than appalling and is symptomatic of CAMC's attitude towards its customers/members.
Posted on 12/09/2022 16:53
On the brink of a sense of humour failure after an hour trying to amend a booking by 1 day, thought amended booking was complete then I had an error message.
Rang the club, 25 minute queue, to find change had been made but confirmation not sent. With the booking system 5 days ago i it would have taken about 2 minutes to achieve! The price of progress, shuffling along in a queue. Won’t be making anymore club site bookings
2 people like this
Posted on 12/09/2022 17:08
Managed to get on the booking website last night after about 30 minutes. There seemed to be conflicting information. On one page it said you could book until the end of May but dates were available as far as November. I was wanting to extend a booking at the end of May into June. Anyway it threw up an error and crashed.
Have tried again today but first queue wait was over an hour and as we went out I missed my slot. Currently it says 19 minutes, although it said 24 minutes some 15 minutes ago. I don’t think the queue is all that accurate.
It is really beyond belief that they released a new system in such a state of disrepair.
Posted on 12/09/2022 17:59
Still in the queue, still supposedly 10 minutes to go, which is likely to be at least another 20. In total that will work out at 1 hour 20 minutes, although it initially told me 24 minutes. They really need to be able to handle more traffic with this new system, otherwise folk are going to go elsewhere.
edit forget the 1 hour 20 the clock is now adding time and is back at 18 minutes. 😡
Posted on 12/09/2022 19:45
How much longer do we have to put up with this sad excuse for a website? Seems to spend more time in maintenance than my car and that's 21 years old!
Surely the membership deserve better! Stop taking us for fools and sort it out!!
If the current IT crew can't do it then get someone who can!
3 people like this
Posted on 12/09/2022 20:04
Was it not inevitable that during the set up of the new booking system and the initial use, probable as Peedee suggested by members curiosity, that the site would crash, I think we have history here! As to the long shut down and not being informed I wonder if this is due to all the IT being contracted out with the company doing the work having different priorities rather than keeping members informed? Of course they should have let us know but as in many instances in the past they did not, there seems no protocol in place to keep us inform in advance. There did seem to be regular, if brief, updates on Twitter.
David
Tinwheeler
Campervanner from Cornwall