Posted on 11/09/2022 20:07
No advance notice and no note of explanation or apology have been given for taking the site down for around 24 hours. I'm saddened at the ignorance displayed. Not shocked because, sadly, it’s what I’ve come to expect from CAMC these days. The lack of courtesy is nothing less than appalling and is symptomatic of CAMC's attitude towards its customers/members.
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Posted on 12/09/2022 22:09 by TinwheelerTed, this thread is primarily about the shocking way CAMC has treated its customers and not about finding CLs. I think you will find there's a more appropriate place to promote your website and app, assuming it’s allowed on this forum.
Posted on 13/09/2022 14:52
Thank you, but I'm a customer too! I have paid my membership since I set up my CL. I also like to find CLs, but the new website fails on many many counts (when you can get into it). I'm simply saying that there's an alternative website for members who are trying to find and book a CL site. The website is fast and is working 100%.
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Posted on 13/09/2022 14:52 by CholseyGrangeThank you, but I'm a customer too! I have paid my membership since I set up my CL. I also like to find CLs, but the new website fails on many many counts (when you can get into it). I'm simply saying that there's an alternative website for members who are trying to find and book a CL site. The website is fast and is working 100%.
Posted on 13/09/2022 14:44 by dexterHi managed to book a site after only 20min wait and everything went Ok. Informed me that confirmation email would be sent as usual just received 10 emails confirming booking does that suggest i have booked that many times or did someone press the wrong button.
Posted on 13/09/2022 11:54 by Pete and Kazconcur all previous comments!! After waiting over 2 hours yesterday to book Abbey wood site the booking crashed twice, I then managed to get as far as payments which when crashed and said ring the central booking line...... absolutely NO way to get through!!!
I then rang the site direct and the lady took almost 40mins to complete my booking (not her fault, website fault,surprise surprise)
Just checked my bank and the payment has gone out twice!!
Frustrated and fed up is an understatement!!!
Posted on 13/09/2022 18:36
If you don't mind I have reported your post as we have had a similar experience and I've asked for an urgent response regarding this matter, we have had two payments taken when it should have been one.
I don't have a booking confirmation either so this isn't helping.
Posted on 13/09/2022 14:52 by CholseyGrangeThank you, but I'm a customer too! I have paid my membership since I set up my CL. I also like to find CLs, but the new website fails on many many counts (when you can get into it). I'm simply saying that there's an alternative website for members who are trying to find and book a CL site. The website is fast and is working 100%.
Posted on 13/09/2022 18:20 by Dre1Is the queueing system because of the technical issues only or is it going to bea permanent thing?
Posted on 13/09/2022 19:36
It's probably a series of issues causing the problem. Booking a year ahead was paused in June and this built up a greater demand than there would have been had those year ahead bookings were not paused. I also expect there has been a degree of curiosity from members having a look at the new system when they probably don't really need to but that adds to the to the demand on the system. Probably better to judge the new system in a weeks time when hopefully things will have calmed down? Then of course we will be in a better position to report any snags and suggest changes although the latter may fall on stony ground!
David
Posted on 13/09/2022 19:44
From information I have received those in charge of implementation of this new system!? are it seems doing as has been a problem at site level for many years from EGH with the "what do they know" attitude as appears has again happened?
EGH failed yet again to consider that in previous walks of life quite a few site staff held very good positions in many Industries with a lot more experience including IT than EGH staff and do not seem to have taken on board the problems that had been highlighted when it was introduced to site level staff
Tinwheeler
Campervanner from Cornwall