Posted on 11/09/2022 20:07
No advance notice and no note of explanation or apology have been given for taking the site down for around 24 hours. I'm saddened at the ignorance displayed. Not shocked because, sadly, it’s what I’ve come to expect from CAMC these days. The lack of courtesy is nothing less than appalling and is symptomatic of CAMC's attitude towards its customers/members.
31 people like this
Posted on 13/09/2022 11:13 by brueRowena we actually need to make a booking and I waited till things calmed down this morning. A 15 minute wait ensued. I found I was unable to confirm the age of my OH, the calendar won't allow it and it can't be entered manually. It took several minutes to get back as far as 2000 so I entered him as a youthful companion!!
I then got to the payment bit, hooray! No, alas it stopped dead and the message was to ring HQ bookings. I rang the booking line but it wasn't available.
Will try again later but was surprised the calendar hadn't been fully tested. I'm on an android smart phone just now.
Posted on 13/09/2022 11:54
concur all previous comments!! After waiting over 2 hours yesterday to book Abbey wood site the booking crashed twice, I then managed to get as far as payments which when crashed and said ring the central booking line...... absolutely NO way to get through!!!
I then rang the site direct and the lady took almost 40mins to complete my booking (not her fault, website fault,surprise surprise)
Just checked my bank and the payment has gone out twice!!
Frustrated and fed up is an understatement!!!
Posted on 13/09/2022 10:22 by RowenaHi everyone,
We are still experiencing some technical issues with the launch of the new system. We have instigated a queuing system for members who want to make a UK or overseas booking on the website. We are experiencing high levels of demand so please remember you can now make more than one campsite booking at the same time - no need to make a single booking, and rejoin the queue.
When it is your turn, you will have 20 minutes to make your bookings. The team are working tirelessly to resolve these issues and we apologise for the inconvenience this is causing.
Posted on 13/09/2022 11:41 by Rocky 2 bucketsThere was someone earlier posting that he succeeded @ around 0300hrs, drastic but it may help if you are worried enough to get things sorted👍🏻
Posted on 13/09/2022 12:46
May have lost a post so am repeating that I've now had success. It took about 15 mins all in this time, I used my laptop and the calendar problem went away. I nearly double booked as it retained my previous attempt. Advice would be to use up to date devices and double check everything (my smart phone is up to date but for some reason it still didn't work well.)
Looks like things are moving in the right direction for some of us, I appreciate it won't be ok for some.
Strangely on my phone I noticed an "add you pet later" somewhere along the line but it didn't materialise, so that's another mystery. 
Posted on 13/09/2022 13:22
Eventually managed to log in to the CAMC site to check my site bookings. Clicked on the “my site bookings” tab only to be taken to a page where I was in a queue to enter the “ book a campsite “ page. That’s not what I wanted to do so I tried the UK Sites App, only to be told that the credentials I had entered were wrong. I hadn’t entered anything. What a shambles!!
Posted on 13/09/2022 10:22 by RowenaHi everyone,
We are still experiencing some technical issues with the launch of the new system. We have instigated a queuing system for members who want to make a UK or overseas booking on the website. We are experiencing high levels of demand so please remember you can now make more than one campsite booking at the same time - no need to make a single booking, and rejoin the queue.
When it is your turn, you will have 20 minutes to make your bookings. The team are working tirelessly to resolve these issues and we apologise for the inconvenience this is causing.
Posted on 13/09/2022 13:46
Update:
Yay!
It's your turn appears & true to form it takes me to UK & Overseas campsites asking where do you want to go......
I only wanted to check my UK bookings to make sure it was there!
So, go back to my profile, my UK bookings & it brings me back to you know where..... UK & Overseas campsites
Posted on 13/09/2022 14:44
Hi managed to book a site after only 20min wait and everything went Ok. Informed me that confirmation email would be sent as usual just received 10 emails confirming booking does that suggest i have booked that many times or did someone press the wrong button.
Tinwheeler
Campervanner from Cornwall