Appalling Customer Service
Thank you to Dave Prescott and his review for saving our holiday! We phoned the John Torrid site to get the gate code 36 hours before we had planned to have arrive only to be rudely told our week’s holiday was cancelled. No explanation or apology were given. The man and the woman we dealt with were not keen to speak to us at all. They had tried to contact us but they had written our number down wrong. We had also emailed them in the past as we had booked twice before which covid restrictions had cancelled but they had not used our email address to contact us or the via the messages we sent with our mobile phone number. The man we dealt to just told us he had ‘told us’ that Tracey dealt with the diary. Tracey spoke to us briefly, the line was bad and then she did not pick up again but we did get a message saying we had ‘been told’ that they couldn’t accommodate us.
Thank goodness we had contacted them on Thursday evening as we would have arrived on Saturday at lunch time after a four -hour drive to then desperately find another site able to accommodate us – a likely possibility given it was the first week of the school summer holidays.
Even on Thursday evening finding an alternative venue was tricky but we did finally manage it thanks to the lovely Nicky at Hurley Riverside Park who answered the phone at reception after 7.30pm and managed to find us a free pitch. A huge relief as we had plans and tickets in Windsor to celebrate our 20th wedding anniversary all of which would have had to have been cancelled. Whilst we can’t review the John Torrid site apart from its dreadful customer service, we can highly recommend Hurley Riverside Park and their helpful and welcoming staff. There location on the side of the Thames was great for visiting Henley and Windsor. The caravan site and the toilet blocks were immaculate.
