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A beautifully located well maintained site but our visit was marred by problems with access. We booked by phone and were asked to call at the shop in Rhyader to pay on our way to the site. As we didn't see the shop on the way through we decided to go on to the site and return in the car once we had pitched.We were not made aware either on the website or when booking that we needed a code to gain access. Neither were the two motor homes which were also waiting. The owner arrived after about 40 minutes and did not express any regret for our inconvenience in fact, quite the opposite. The 8 digit access number was difficult to input in the rain and the dark, and after paying £20 for the pitch which included access to a TV point it was quite irritating for us(and our neighbours on site), to find our connector was not compatible and we had to return to the shop to BUY an adaptor! Lovely site, very poor customer service. We did not find any recycling bins.
homeanddry12
Reviewed on 06/04/2014 12:34
Situated on the edge of the Elan Valley Estate this superb site is ideally placed for those wishing to tour or walk in this beautiful area. The site has easy access with good views. We were touring and booked for 1 night but stayed for 3 and walked each day from the site. Unlike some, we had no problem with the access code which we were given over the phone when we booked, before payment. Michael collected money from us in the evening when he came to clean the excellent toilet/shower facilities which were immaculate and worthy of even the best of club sites. I obviously don't understand the star ranking system for these reviews but I give it 5 from 5 for all features.
