A Beautiful Site - Too long to Check-In
First off I want to say that this is a wonderful site, a great location and very tidy and quiet. The layout is excellent, not regimented rows, lots of character and our dogs loved walking in the woods around the site. The walk around the reservoir is great and makes for a good gentle stroll. I can't comment on the facilities as we remained self contained in the motorhome.
Our stay didn't really get off to the best of starts however. When we arrived (about 2.30), we joined the queue of 5 vans in front of us. The process of check in seemed to be under some pressure and it soon became clear as to the reason. Having checked in", guests were told to go and find a pitch and then come back to confirm the number and collect tags etc. Sounds very sensible, but when you have a number of people queuing to go into reception, (to ask for info, to confirm pitch no, to buy something in the shop etc.), what happens is that the driver at the front of the queue waiting to get in has to join the back of the queue to check in ! It took us 45 minutes from arriving to getting through the barrier, not what we had experienced at other club sites in the previous weeks.Surely the process could have been amended so that one member of staff manned the barrier, greeted people and "checked them in", whilst the other manned reception to issue tags etc to guests who had already found their pitch. We appreciate that Covid has impacted everything we do, but come on guys, this can be improved.
