Have some sympathy with the previous reviewer...the welcome was "luke warm" (unlike what I usually get) and for the first time I had a discussion re the length of my unit...(which fitted fine on the hard standing). The lady even came out of the office to inspect my hardware....? I always think that it isn't what you say..it is how you say it...charm school lesson please? Also thought the note written on chalk board, reminding everyone to de-camp on a glorious BH Monday was a bit uneccessary and smacked of un-friendly...the site was half full at best that afternoon. Contrast that to our stay recently at Southport, here there was a pleasant sign inviting people to speak to the office if they wished to stay on past 12. Reckon the other staff may have been brilliant so wouldn't want to tar them all with the same brush. That said, I thought the site was beautiful...the views breathtaking (if you can park with a view of Blencathra). You need transport as the walking from site ain't great. But just 3 miles down the road is Aira Force and Ullswater/Glenridding. Keswick is just 6 miles to the west. There did seem more for the kids than normal...play areas + indoor facilities inc pool etc. The two toilet blocks were quaint - old fashioned but more than adequate. The water was really hot! I imagine updating the toilet blocks (imo not necessary) would be tricky given that this is within the National Park.
Troutbeck Head Caravan Club Site
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Having never visited this site previously it was somewhat in the middle of no where and this is definitely not a family friendly site. The site does not resemble the usual Club standards with the toilet block being some what very dated and limited showering cubicles and toilets. The site is very strictly run with no room for maneuverability or flexibility by the wardens which after talking to a number of members we are seem to agree. For some reason the current wardens have put up very unsightly posts in red and white which we were informed to keep us off the grass, this spoils the ambiance of the site and makes it look more like a driver training area marked out, encompassed with this makes it rather more difficult maneuvering twin axels and other larger caravans off site and into the correct position. Currently this site is far from family friendly and is missing out on what far better sites have such as Park Coppice, Meathop Fell in that area or Hebden Bridge in Yorkshire. Further to this upon arrival at 8.03pm due to traffic we were not permitted entry as they had shut at 8pm, although a very kind fellow member let us through the barrier the next day the warden was unkind the way we were spoken to. I do hope that these points can be addressed as when you visit a club site there is normally no apprehension or issues as wherever you are in the country the standards or normally very high with exception in this case.
Comment from The Club:
Many thanks for your review and we are sorry you didn’t enjoy the site. With regards to the late arrival we want to clear up any confusion for your future reference as the warden’s work really hard to ensure The Club rules are adhered to in order to ensure the smooth operation and management of the site as well as the safety of people staying on the site.
As per Club Site rules, when you arrive at the site, please see the Site Staff and pay your pitch fees for your stay. The late night arrivals area is for people to use if they arrive later than 20:00. As you were not in the late night arrival area you were marked as a no show and your booking was cancelled. This meant that your pitch was released into the system which could have meant that someone would be without a pitch. This also caused upset and frustration from others who actually arrived before you but after 20.00 and as such were pitched in the late night arrivals area. Fortunately there was a pitch available to reallocate to you, however, for future reference we ask that you follow Club Site rules because also if the site had needed to evacuated, they would not have expected you to be there.
I hope this helps explain and thank you again for leaving a review.