Regio

This was the worst site we stayed on throughout our 9 day trip. It was tatty and ugly. The site was advertised as dog friendly but dogs were not allowed in the restaurant. The advertised cafe, shop and bar were closed so we could not even buy the basics and the toilet block was like one would expect in a prison. The surrounding neighborhood was decidedly seedy. All in all a thoroughly depressing site. 

Response from the Caravan Club:

 Thank you for taking the time to post this review online.  We have passed on your comments to Regio.  Some of the overseas sites that we work with do close various facilities during low season, as your club we are always happy to advise you on the opening and closing dates of site facilities in advance to avoid disappointment.

 Response from Regio:

 We are really sorry to this hear feedback from the client.

The first thing to note is that the dogs are not permitted inside the Restaurant. This is stated on a sign by the entrance.

The campsite’s supermarket is closed in low season, but you can buy basics such as bread and milk from the café in the hotel. If this is not an option there is a supermarket 1km away from the campsite.  Our facilities are always well-cleaned.

Best regards,

Jesus Martin/Reception Manager

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Regio is a handy site for Santander. It’s pretty basic, toilet blocks and washing facilities could do with updating but nice and clean. The site is linked to a hotel and the shared pool is fantastic. If you want decent Wi-Fi then this is your site as it’s near broadband quality all over.

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We arrived at this site with our 3 teenage children, having booked for 3 nights through the Club. The receptionist spoke good english and was very friendly and informative. We were given a site map and told we could pitch anywhere as the site was still fairly quiet.The pitches were large and well marked out and divided by lush trees and granite small blocks with water taps at every 3rd pitch. We had no problems parking our 8m motorhome. The toilet facilities were some of the best we had seen after 7 sites in Spain and Portugal. With many showers and toilets, the toilets even had toilet roll at the entrance and seats which unusual for Spain, France or Portugal. There was a large dishwashing area with hot running water which was a first. The toilet blocks were continuously cleaned throughout the day.The pool area is shared with the attached 4 star hotel and was very impressive. There was a small shop on site and a bar and restaurant, campers could also use the hotel cafe at discounted prices. One of the best things about this site is the location, 3 miles from the stunning city of Salamanca, we cycled along the dutch style cycle path along the river into the city centre, we also used the bus which comes right to the site gates. There is a Lidl and Le Clerc Supermarket within 1 mile of the site, which is useful. We would certainly return if in the area.

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We stayed for 7 nights in April 2015.  The site is built on a slight slope next to Regio 4* hotel.  The staff are very friendly and speak very good English.  There is a small shop and bar on site which also serves snacks during high season.  The pitches are marked out by large marble slabs but when we visited the patchy grass was quite long and had obviously not been cut for several months.  The sanitary blocks whilst not the cleanest are huge with about 21 showers and the same hand basins, toilet cubicles and washing sinks, etc.  We had no problems with the electricity supply even when it rained continuously for 24hrs.  The hotel offers a discounted one plate meal in the cafetreira for campers which was of a very good quality. An excellent site for visiting Salamanca (the bus stops in hotel car park) and surrounding area but it is a little tired.

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In the grounds of a hotel but had the feel of a poor municipal site. The facilities were clean but the electric supply clearly had faults on the cables. Good bus service into Salamanca. I wont be returning.

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Stayed here for one night (22/02/2015). Agree with Sailorman. Pretty grim at this time of year. Couldn't use the electric because of reverse polarity (tried swapping the wires in our plug but nothing seemed to work). Plenty of hot water but the shower block was unheated, no hand wash soap or hand drying facilities. No loo rolls in the cubicles, but a weird system where you take toilet paper off a roll outside the cubicles and then hope that you've taken enough (perhaps that's too much information!). We should have booked into the hotel - it looked quite smart. I think Caravan Club should take this one off their list of recommended sites.

Comment from Deputy Head of Travel Services:

Dear flyingmike and Sailorman16

I am very sorry to learn that you both were not happy with your stay on Camping Regio near Salamanca, Spain. I have raised your points with Sandra, the campsite manager, to get her feedback. First of all, she is very sorry that you did not enjoy your stay, she and her team will always make every effort to give Caravan Club members a pleasant stay; as a result she would like to address both your points. All pitches come with electricity and up until reading your comments, Sandra was not aware that customers had had trouble with reversed polarity or connecting to it. If anyone were to have a problem, the reception staff would be more than happy to help resolve it. With regard to your comments on toilet paper, Sandra explained that there is toilet paper outside of the toilets because, previously, it was frequently used up or taken away by customers, which resulted in complaints. This new system ensures that there is always toilet paper for customers when using the toilet blocks. With regard to soap, it is quite common on continental campsites for you to bring your own hand soap. Concerning heating the toilet blocks, Sandra has taken this feedback on and will consider installing it in the future and I will publish any updates on The Caravan Club website or in the magazine. Furthermore, Sailorman 16, you mentioned that the toilet block was not clean. I am sorry that you had to experience a dirty toilet block, whenever this site has been inspected by The Caravan Club the facilities have always been very clean. Finally, one of the main reasons why this campsite is part of the Caravan Club network is because of its location, being so close to the beautiful city of Salamanca and the motorway. However, this campsite also offers well-marked out pitches with electricity, a lovely restaurant in the adjacent hotel as well as convenient public transport links into Salamanca. In addition, Sandra and her reception staff all speak excellent English and offer excellent customer service and are very willing to make your stay as pleasant and happy as possible. 

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Maybe we visited at the wrong time of year? This site was the worst of our whole 12 day trip. It was in the middle of winter but...it was bleak, grubby and resembled a cemetery. It was just very sad. The shower block was not clean, there was grime and dirt in corners of cubicles. The plastic drain cover were dirty. The power tripped off with very little drawing on it. As I said maybe it is better in the summer. We wouldn't return here, sorry.

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