"The Site Staff have worked tirelessly as a team in not only delivering a high (in the 90s) % occupancy that is significantly ahead of the Club trend (May-Jul 2.4% YoY decline vs. Club 14.8% decline), presenting the site in pristine condition at all times and delivering a constant high NPS score (74.6 YTD); they still find the time and motivation to undertake extracurricular activities whilst still delivering every aspect of the 'day job'. Extra focuses have been on sustainability, cost control and members first."

"The Site staff have spent the last few months transforming North Yorkshire Moors site. Their own views around green credentials and sustainability are always at the fore of anything they do and they are masters at recycling and reusing materials on a site. This season the site has improved to the point where it is hard to see what else could be done to make it better. They have created permanent no-mow areas around the site in such a way that they look as if they have always been there, moved and replanted large wildflower areas, and created their own areas of ‘imaginative planting’ such as clematis towers around the site. Their no-mow areas grew so well over the summer that they grew wild orchids which had never before been seen on site. The Site Staff enjoy working with their hands and they have created a ‘find the wooden animal’ hide-and-seek trail around the site for younger visitors as well as hand-carved planters (made from old logs) and bird tables/bird boxes that are placed strategically around the site to provide maximum enjoyment of the wildlife. They have completely refurbished the crazy golf course and created a circular seating area around the tree trunk nearest the Wi-Fi hotspot for visitors to make use of whilst online. This is an incredibly pretty site and the staff’s dedication to their site and their drive to ‘be green’ over the last couple of seasons has made it one of the most popular in the region."